Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Cook It
368 rue Notre-Dame Ouest, Suite 200
H2Y 1T9 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cook It service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Cook It: Simple Process
What is Cook It
Cook It is a Canadian meal-kit and prepared-meal delivery service that sends weekly menus of ready-to-cook or fully prepared meals to subscribers. The service is designed for convenience, offering a rotating menu, scheduled deliveries and subscription management through an online account or customer support channels.
How to cancel Cook It
You can cancel or pause your Cook It subscription using the methods below. Phone is typically the fastest way to ensure immediate processing; online account cancellation or email support are also available but may be subject to processing cutoffs.
- Phone (fastest): Call toll-free 1‑877‑559‑0546 (Canada). Have your account email, subscription ID or member name ready and request cancellation or pause. Ask for confirmation details (reference number, effective date).
- Online account: Sign in to your Cook It account and use the subscription settings to pause or cancel before the order cutoff. Changes made after the cutoff may not stop already-processed deliveries.
- Email / support form: Contact Cook It support via the support/contact form in your account or by the support email provided in your account. Provide account details, subscription ID, and the cancellation request; request a confirmation reply.
What happens when you cancel
When you cancel, your ability to change or reorder depends on timing. If your cancellation is processed before the weekly cutoff, upcoming orders will be skipped or stopped. If an order has already been processed (typically 4 - 6 days before delivery), the charge may still apply and the delivery may go forward. Your account data (profile, order history) is usually retained according to Cook It’s privacy policy, though active subscription billing will stop once cancellation is confirmed.
Will I get a refund?
Payments are generally non-refundable unless Cook It specifies otherwise, an order is faulty, or a refund is required by law. Refunds or credits for delivered meals are discretionary: if you receive an unsatisfactory meal, contact support within two days and include photos - this may result in a full or partial refund or credit. Refunds will not be issued for deliveries already charged that were canceled after the cutoff. There is no automatic 14‑day statutory “cooling‑off” right for these meal subscriptions in Canada; refunds are handled on a case-by-case basis.
Cook It plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Meal kits / Prepared meals | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection does not automatically grant a 14‑day withdrawal period for meal-kit subscriptions the way some EU regulations do; Cook It’s standard terms do not provide this statutory cooling-off right. Your remedies in Canada are generally tied to consumer protection for faulty or misrepresented goods and the merchant’s posted refund policy. Because Cook It’s cancellation and refund terms can be strict, it’s important to act before the stated cutoff, document issues promptly, and open support cases with clear evidence if you believe a charge is unfair or a product is defective.
Customer experiences
Many customers praise Cook It for convenient weekly delivery, tasty and varied menus, and ease of preparation. Positive reviews often note fresh ingredients and helpful packaging. Negative reports include occasional late deliveries, quality issues with some proteins, missing items, or higher-than-expected sodium. Several users have also reported difficulties cancelling or seeing unexpected reactivations from promotions - so monitoring account status and confirmation messages is recommended.
Documentation checklist
- Account email and subscription ID or member name
- Order number(s) and delivery date(s)
- Date and time you requested cancellation (and method used)
- Photos of any damaged or unsatisfactory meals (within 2 days of delivery)
- Screenshots of account/subscription status and any confirmation or error messages
- Bank or card statement showing the charge (if disputing a payment)
Common mistakes
Waiting until after the order cutoff is a frequent mistake - cancellations made after processing (typically 4 - 6 days before delivery) usually cannot stop the imminent delivery or refund. Another common issue is not requesting and keeping written confirmation; verbal cancellations without a confirmation reference can lead to continued charges. Relying on promotional messages or assuming a pause was applied without verifying your subscription status has also led some customers to find unexpected reactivations or charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑877‑559‑0546) | Refund unlikely if order already processed; immediate cancellation more likely | Low - fastest to get confirmation |
| Online account | Refund unlikely if past cutoff; pausing/cancelling before cutoff stops next order | Medium - depends on site UI and timing |
| Email / support form | Refund possible for quality issues (contact within 2 days with photos) | Medium - High - slower response, depends on case handling |
After cancelling
After you cancel, keep confirmation emails or reference numbers and monitor your bank or card for any further charges. If you receive a delivered meal that is unsatisfactory, contact support within two days and include photos to request a refund or credit. For full terms, consult the merchant’s posted terms and conditions and support pages; user reports and community threads can provide additional practical tips but are not a substitute for official confirmation.
Useful links: Cook It / merchant terms and policies - Terms. Community reports and experiences - reddit (pausing/cancel experiences), reddit (cancellation issues). Examples of refund/terms discussion - Cookimix terms (example). Customer reviews - Trustpilot.
Address
368 rue Notre-Dame Ouest, Suite 200, Montréal, Québec H2Y 1T9, Canada