Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Crumb Pet
Larch House, Parklands Business Park
PO7 6XP Hampshire
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Crumb Pet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Crumb Pet: Easy Method
What is Crumb Pet
Crumb Pet is a subscription-based pet identification and tracking service that provides replaceable ID tags, a mobile app, and account features to help reunite lost pets with their owners. It combines physical tags with an online dashboard and mobile management for recurring protection and support.
How to cancel Crumb Pet
- Web (Crumb Dashboard) - Log in via the magic link, go to My Services → Manage → Cancel, verify your identity using the emailed code, and confirm the cancellation. Your access typically remains until the end of the current billing cycle.
- App Store / Google Play - Subscriptions purchased through Apple or Google are managed by the store: on iOS use Settings → [Your Name] → Subscriptions; on Android use Google Play → Subscriptions. Cancel through the relevant store to stop auto‑renewal.
- Registered post (formal request) - For greater formality and proof, send a signed cancellation letter by registered post (raccomandata) to Crumb’s registered address including your account details, order/reference numbers, the cancellation request, and the date. Keep the tracking receipt.
What happens when you cancel
When you cancel, auto‑renewal is stopped but access to paid features normally continues until the end of your paid billing period. Physical tags you received are generally retained by you, but subscription features and support tied to an active plan will end at expiry. Crumb may retain account and transaction data for service, billing, or legal purposes; requests for deletion or export of personal data should be made to their support team.
Will I get a refund?
Refunds depend on the plan and where you purchased the subscription. For monthly subscriptions Crumb’s policy provides a full refund if you cancel within 14 days of subscribing; after that most customers will not receive a pro‑rata refund for partial months (though a prorated refund may be offered on the payment page in some cases). For annual subscriptions a full refund is available if canceled within 30 days of purchase; if canceled after 30 days following an auto‑renewal a pro‑rata refund may be provided. If you purchased through the App Store or Google Play, refund requests and policies are handled by Apple/Google and must be requested through those stores. Keep copies of confirmation messages and payment receipts in case of disputes - customers have reported cases where cancellations did not stop charges immediately, or where verification codes failed during cancellation attempts.
Crumb Pet plans and pricing
| Plan | Billing | Price | Refund window |
|---|---|---|---|
| Monthly subscription | Monthly | Varies | Full refund if canceled within 14 days |
| Annual subscription | Yearly | Varies | Full refund if canceled within 30 days; possible pro‑rata after 30 days |
Your consumer rights in Canada
In Canada federal and provincial consumer protection laws require clear disclosure of recurring charges, accessible cancellation processes, and reasonable refund or cooling‑off provisions. Crumb’s stated 14‑day (monthly) and 30‑day (annual) refund windows align with common practices, but any persistent problems with cancellation (for example, invalid security codes or ongoing charges after a cancellation attempt) may be contrary to provincial rules that require merchants to make cancellations reasonably easy and to stop billing when instructed. If you cannot resolve a dispute with Crumb, keep records and consider contacting your provincial consumer protection office or filing a complaint with the appropriate regulator.
Customer experiences
Many users praise Crumb for fast delivery of replacement tags, straightforward setup, and responsive customer service. At the same time, some customers report difficulties cancelling subscriptions, confusion over charges, and unexpected recurring billing. Recurring negative reports include problems with verification codes when cancelling and instances where charges continued despite cancellation attempts. Keep documentation of each step when you cancel to support any follow‑up.
Documentation checklist
- Subscription confirmation email or order number
- Payment receipts or bank/credit card statement showing charges
- Screenshots of cancellation process and confirmation messages (or lack thereof)
- Copies of emails between you and Crumb support
- Registered post receipt/tracking number if you send a formal cancellation letter
Common mistakes
Common errors include trying to cancel in the wrong place (for example cancelling in the Crumb app when the subscription is billed through Apple/Google), failing to complete identity verification (so the cancellation is not processed), not saving cancellation confirmations, and assuming pro‑rata refunds apply automatically. Another frequent issue is relying solely on bank chargebacks before contacting the merchant - this can complicate resolving service or data questions. If you encounter technical problems (invalid codes, missing confirmation), document them and follow up promptly with support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Crumb Dashboard) | Refund per plan: monthly (14‑day), annual (30‑day); pro‑rata sometimes possible | Low - straightforward flow but may require email verification; some users reported code failures |
| App Store / Google Play | Refunds handled by the store; subject to Apple/Google policies | Medium - must manage through store account settings and store support |
| Registered post (raccomandata) | Refunds follow Crumb policy; provides proof of notice | Low/Medium - formal and provable but slower to process |
After cancelling
After you cancel, check for and save the cancellation confirmation email or screenshot. Monitor your card or bank statements for any unexpected charges and contact your bank immediately if charges continue after confirmed cancellation. If you purchased via Apple or Google, use their refund and dispute processes when necessary: Apple subscription support and Google Play subscriptions help. For help with disputes or consumer advice in Canada, see Government of Canada - Consumer Protection. If you prefer formal mailed notice, send a signed letter by registered post (raccomandata) and keep the tracking receipt as proof of dispatch.
Address
CRUMB PET LIMITED
Larch House, Parklands Business Park
PO7 6XP Hampshire
United Kingdom