Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Crunchlabs
649 Grape Avenue
94087 Sunnyvale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Crunchlabs service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Crunchlabs: Easy Method
What is Crunchlabs
CrunchLabs is a subscription service that delivers STEM-focused “Build Box” and “Hack Pack” kits with projects, videos and learning materials. Boxes include engineering toys or programmable robots, accompanying videos (for example by Mark Rober) and periodic prize opportunities; CrunchLabs bills on a recurring schedule depending on the plan selected.
How to cancel Crunchlabs
- Web (CrunchLabs account portal): Sign in to your CrunchLabs account and turn off auto‑renewal via "My Account" at least 3 days before the end of your subscription term. If you cannot access the portal, email help@crunchlabs.com requesting cancellation, including your account email and order details.
- App Store / Google Play subscriptions: Manage and cancel directly through the App Store or Google Play subscriptions interface; CrunchLabs website cancellation controls do not apply to purchases made through those stores.
- Plan limits: Annual prepaid and "Pay Monthly" annual plans are not eligible for early cancellation; only quarterly (3‑month) plans allow cancellation at the end of the billing period. Make cancellation requests in advance of renewals to avoid unintended charges.
What happens when you cancel
When you cancel auto‑renewal, your subscription typically continues until the end of the paid billing period; you will retain access to digital content and receive remaining boxes already paid for. Cancelling prevents future renewals and charges, but does not usually result in immediate removal of past content or account data unless CrunchLabs' policies state otherwise. Keep copies of cancellation confirmations and any reference numbers you receive.
Will I get a refund?
Subscription Build Boxes are not eligible for returns or refunds under standard CrunchLabs policy. Other non‑subscription store items may be returned within 60 days if unused and undamaged; those refunds are processed within about 30 days and the customer is responsible for return shipping. CrunchLabs has, on occasion, issued full refunds in individual cases (for example renewal mishaps) when contacted, but such exceptions are discretionary and not guaranteed.
Crunchlabs plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Build Box - Annual (paid upfront) | ≈ CA$244.40 | Annual | One engineering toy/month, video from Mark Rober, chance to win Platinum Ticket |
| Build Box - Annual (paid monthly) | ≈ CA$265 (≈ US$29.95/month) | Monthly (annual commitment) | Same as above, billed monthly |
| Build Box - Quarterly | ≈ CA$290 (≈ CA$32.95/box every 3 months) | Quarterly | Same as above, billed quarterly |
| Hack Pack - Annual (paid upfront) | ≈ CA$480 | Annual | Programmable robot every other month (6/year), videos, chance to win Platinum Diploma |
| Hack Pack - Bi‑monthly (annual commitment) | ≈ CA$525 (≈ US$72.95 per box every 2 months) | Every 2 months | Same as above, billed every 2 months |
| Hack Pack - Semiannual | ≈ CA$546 | Six months | Same as above, billed twice a year |
Your consumer rights in Canada
Canadian consumers should note that CrunchLabs charges in USD even for Canadian addresses and adds shipping, duties and taxes at checkout. Some online discussions have raised questions about whether a series of deliveries or payments creates enforceable “consideration” for an annual contract under Canadian contract law; outcomes can vary by circumstance and province. There is no explicit 14‑day statutory right shown in CrunchLabs' terms for Canadians; while some federal rules provide a 10‑day cooling‑off period for certain unsolicited contracts, its applicability here is unclear. If you believe an auto‑renewal or cancellation process is unfair or non‑functional, consider contacting your credit card issuer about a chargeback and/or filing a complaint with appropriate consumer protection authorities in your province or at the federal level (see links below).
Customer experiences
Public reviews are mixed. Positive feedback commonly praises the engaging STEM content, clear instructions, enjoyable build kits, educational videos and that children like the boxes, and users report straightforward ordering. Negative reports focus on difficulty cancelling subscriptions or turning off auto‑renewal, unexpected renewals without clear reminders, and experiences of unresponsive or automated customer service. There are accounts of users being charged for additional periods they did not expect; in some of those cases CrunchLabs issued refunds when contacted, but many customers describe frustration and delays.
Documentation checklist
- Account email and username, order number(s), plan name and billing dates; screenshots of your subscription page or attempted cancellation; copies of confirmation or renewal emails; payment method details (last four digits); any correspondence with CrunchLabs (emails, timestamps, support tickets); evidence of App Store/Google Play purchase if applicable (receipts from Apple/Google).
Common mistakes
Trying to cancel an App Store or Google Play subscription through the CrunchLabs site is a frequent error - those subscriptions must be managed through the store account. Waiting until the renewal date (or less than 3 days before term end) can lead to an unintended charge because CrunchLabs requires disabling auto‑renewal at least 3 days prior via the account portal. Assuming annual or prepaid plans are refundable or can be cancelled mid‑term is another common mistake; annual and “paid monthly” annual commitments are generally not eligible for early cancellation. Not keeping order numbers, receipts or screenshots makes dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CrunchLabs account portal) | No (subscriptions generally non‑refundable); cancelling auto‑renewal prevents future charges; exceptions possible case‑by‑case | Medium - must act ≥3 days before term end; users report mixed responsiveness |
| Email help@crunchlabs.com | No guarantee; company has issued refunds in isolated cases | Medium to High - response times vary and some users report automated or delayed replies |
| App Store / Google Play | Refunds handled by Apple/Google per their policies; CrunchLabs site controls do not apply | Medium to High - manage via store interface; refund outcomes depend on store review |
| Postal cancellation letter (registered mail) | No - postal notice documents your request but does not guarantee refund | High - slower and may be necessary if other channels fail; keep proof of delivery |
After cancelling
Save any confirmation emails or screenshots showing your cancellation or disabling of auto‑renewal. If you were charged in error after cancelling, contact CrunchLabs support at help@crunchlabs.com with your documentation; if that fails you can request a charge dispute through your bank or card issuer. For App Store or Google Play purchases, use Apple or Google's subscription support and refund request processes.
Helpful links: CrunchLabs support email help@crunchlabs.com; Apple subscriptions support https://support.apple.com/en-ca/HT202039; Google Play subscriptions support https://support.google.com/googleplay/answer/7018481; Government of Canada consumer protection guidance https://www.canada.ca/en/services/finance/consumer-protection.html.
Address
For postal correspondence or a written cancellation request you may send registered mail to:
CrunchLabs
649 Grape Avenue
Sunnyvale, CA 94087
USA
Send by tracked/registered mail and keep proof of posting and delivery. Also follow up by email to help@crunchlabs.com if you use postal notice.