Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Cymbiotika
1231 Kamato Rd.
L4W 2M2 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cymbiotika service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Cymbiotika: Easy Method
What is Cymbiotika
Cymbiotika is a direct-to-consumer supplement company that sells vitamins, botanicals and specialty formulations on its Canadian website and through other retail channels. The company offers one-time purchases and subscription products (for example, Golden Mind), and publishes a refund and return policy for orders placed at www.cymbiotika.ca.
How to cancel Cymbiotika
- For web purchases and subscriptions: sign in to your account at www.cymbiotika.ca, go to your account or subscription portal, locate the active subscription (e.g., Golden Mind) and follow the on-screen option to cancel - subscriptions can be cancelled “anytime in your portal.” Keep a screenshot or confirmation email of the cancellation.
- If you purchased through the Apple App Store or Google Play: manage or cancel the subscription directly through your Apple or Google account (Cymbiotika’s Canada site does not provide specific cancellation instructions for these stores).
- If you cannot cancel in the portal or the portal does not show the subscription, contact Cymbiotika customer service through the site’s support/contact options and provide your order number and account email; ask for written confirmation of the cancellation.
What happens when you cancel
When you cancel a subscription via the customer portal, future recurring charges and shipments should stop; existing paid orders already in transit or already processed may still be delivered. Cancellation typically prevents future renewals but does not retroactively void charges already completed. Always save any cancellation confirmation you receive from the portal or support team.
Will I get a refund?
For purchases made directly through www.cymbiotika.ca, Cymbiotika offers a “hassle-free, 60-day money-back, happiness guarantee” on the first product purchased; customers are generally not required to return the product for that first-product refund. Only one product per customer/household is eligible for this first-product refund; bundles count as multiple products but only one item may be refunded. Refunds are processed to the original payment method, typically within 5 - 7 business days; prepaid debit cards are not eligible. Refunds are not available for international orders or for products purchased from third-party retailers (for example, Amazon).
For returns of unopened items, you must submit a return request within 30 days of delivery and ship the item back within 14 days of receiving return authorization; returns are processed within 7 - 14 business days. Opened or damaged products, broken seals, gift cards and items not purchased from cymbiotika.ca are not returnable or refundable under the return policy. For full details see the Cymbiotika refund and return pages.
Cymbiotika plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Elderberry | C$63.00 | One-time | Immune-support supplement |
| Vitamin C | C$81.00 | One-time | |
| Heart Health | C$73.00 | One-time | |
| Glutathione | C$115.00 | One-time | Sold out |
| Activated Charcoal | C$73.00 | One-time | |
| Longevity Mushrooms | C$79.00 | One-time | |
| Creatine+ | C$66.00 | One-time | Sold out |
| The Omega | C$94.00 | One-time | Sold out |
| Sleep | C$50.00 | One-time | Sold out |
| Vitamin B12 + B6 | C$63.00 | One-time | Sold out |
| Topical Magnesium Oil Spray | C$47.00 | One-time | Sold out |
| Nootropic Creamer Advanced Superfood | C$53.20 | One-time | Sold out |
| Inflammatory Health | C$70.00 | One-time | Sale price; was C$97.00 |
| B12 + B6 (alt retailer) | C$66.00 | One-time | |
| Golden Mind (packet) | C$3.50 | One-time | Individual packet |
| Probiotic | C$116.00 | One-time | |
| Metabolic Health (56 caps) | C$83.99 | One-time | |
| Inflammatory Health (alt retailer) | C$87.99 | One-time | |
| Liposomal Mushroom Supplement | C$129.98 | One-time | Immune Support & Energy |
| Liquid Colostrum Supplement | C$361.96 | One-time | Grass-Fed, 1.5 g, Gut Health & Immunity |
Your consumer rights in Canada
Canadian consumers benefit from the marketplace protections offered by federal and provincial law. Cymbiotika’s published 60-day “happiness guarantee” for web purchases provides a longer refund window than standard 14‑day cooling-off periods and therefore offers stronger protection for eligible purchases made at cymbiotika.ca. However, statutory protections do not override a merchant’s stated exclusions: Cymbiotika excludes third-party purchases and limits the 60-day guarantee to one product per household, so consumers who buy from third-party retailers must seek refunds through those retailers. If you encounter difficulty cancelling recurring charges or receiving refunds, you can raise the issue with your payment provider or consider filing a complaint with the appropriate provincial consumer protection office or the Better Business Bureau for follow-up.
Customer experiences
Independent reviews show many satisfied customers praising product quality and responsive support; for example, Trustpilot lists a high average rating and multiple reviewers name individual representatives. At the same time, some complaints appear on the Better Business Bureau concerning subscription cancellations and renewal notifications - these reports describe instances where customers say they continued to receive shipments or charges after requesting cancellation and experienced delays in support contact. This mixed feedback suggests that while many cancellations and refunds proceed smoothly for web purchases, some customers have had problems and needed extra follow-up.
Documentation checklist
- Order number and order date
- Email address used for the Cymbiotika account
- Subscription name or product SKU (for example, Golden Mind)
- Screenshot or copy of cancellation confirmation (if available)
- Photos of unopened product (if returning), and tracking number for any return shipment
Common mistakes
Customers sometimes assume cancelling by email or social media is enough; unless you receive a clear portal confirmation, the subscription may remain active. Another frequent error is expecting a refund for purchases made from third-party sellers when Cymbiotika’s policy only covers orders placed at cymbiotika.ca. Waiting past the stated time windows is another cause of denied refunds - first-product 60-day coverage, 30-day window to request returns for unopened items, and the 14-day shipping requirement after authorization are all time-limited. Finally, not saving cancellation confirmations or order receipts can make follow-up more difficult if a dispute occurs.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web purchases at www.cymbiotika.ca (subscriptions via portal) | 60-day money-back on first product; returns policy applies to unopened items | Usually straightforward via portal; some reported issues requiring follow-up |
| App Store / Google Play purchases | Not specified on Cymbiotika Canada site; refunds managed by Apple/Google | Varies; cancel through the respective app store account |
| Third-party retailers (e.g., Amazon) | Not eligible for Cymbiotika’s web-site refunds; seek refund from the retailer | Depends on retailer policies; generally moderate-to-high effort if outside retailer policy |
| Contacting Cymbiotika support directly | If purchase is on cymbiotika.ca, refund eligibility follows site policy | May require follow-up; some customers reported delays or repeated contacts |
After cancelling
Save and keep any confirmation of cancellation and check your account and payment method for future charges. If you are seeking a refund, allow the stated processing time (typically 5 - 7 business days to the original method for refunds, and 7 - 14 business days for returns processing) and retain tracking information for any return shipment. For policy details and to start a return or refund request, see Cymbiotika’s official pages: Refund Policy and Return Policy. If you paid via Apple or Google, use your Apple/Google account to view subscription status and request refunds through their support channels.
Address
Cymbiotika Returns c/o Critical Path, 1231 Kamato Rd., Mississauga, ON, Canada L4W 2M2