Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Daye
5669 De Normanville St
Montreal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Daye service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Daye: Easy Method
What is Daye
Daye is a company offering women’s health products and services, including subscription menstrual products, testing kits and personalized medicine or digital services. Their offering combines physical goods (products and kits) with services that can be tailored to individuals.
Their policies distinguish between physical products and personalized medicine/digital services when it comes to cancellations and refunds.
How to cancel Daye
- Preferred (fastest): Sign in to your account at https://ecommerce.yourdaye.com/account, go to your subscription or orders, and follow the prompts to cancel. Confirm cancellation and keep any confirmation email or screenshot.
- If you cannot access your account, email Daye customer support from the address on your account (use the same email used to order) requesting cancellation and include your order number. If an address is available you may also send a postal cancellation request, but this is slower.
- If you subscribed through the App Store or Google Play, you may need to cancel via that platform (Daye’s public terms do not specify the app-store process).
What happens when you cancel
When you cancel, future renewals stop and any recurring billing is halted. Access to digital services tied to an active subscription will typically end at or shortly after cancellation according to Daye’s terms for those services.
For physical orders already being processed, cancellation may be restricted once packing/dispatch is confirmed. Packing confirmation usually occurs within about 12 - 24 hours; orders canceled before that confirmation are eligible for a full refund, while orders canceled after packing will follow the returns/refund rules for physical goods.
Daye retains and processes your order and account data according to their privacy and account policies; cancellation does not necessarily delete your account or account data unless you request account deletion through their support channels.
Will I get a refund?
Physical products (non-Medicine): If you cancel before the packing confirmation email (commonly within 12 - 24 hours of ordering), you should receive a full refund. If the order has been packed or dispatched, Daye allows returns of unopened physical products within 14 days for refund, but Kits may incur a 20% deduction. Shipping, handling fees and taxes are generally non-refundable, and you are normally responsible for return shipping costs. Refunds are issued after Daye receives the returned items and confirms they are in satisfactory condition; refunds can take up to 45 days from receipt.
Medicine or digital services: Daye’s publicly stated policy is that personalized medicine or digital services are not eligible for cancellation or refund under their terms (they treat these as personalized services that cannot be withdrawn). If your purchase falls into this category, Daye’s terms indicate no refunds. However, this does not remove any consumer protections you may have under local law (see next section).
Daye plans and pricing
| Plan | Price | Billing frequency |
|---|---|---|
| Subscription (menstrual products) | Varies | Varies |
| One-time product purchase | Varies | One-time |
| Medicine / Personalized digital service | Varies | Varies |
Your consumer rights in Canada
Daye’s terms state that cancellations and refunds do not apply to certain personalized services (such as Medicine or personalized digital services). However, those terms also state that they do not limit any consumer rights you may have under applicable local law. In Canada, provincial and federal consumer protection laws can provide statutory rights that may not be waived by contract, particularly around unfair business practices, accuracy of pre-contract information and in some circumstances returns and refunds. If you believe a contractual term conflicts with your statutory rights, consider contacting your provincial consumer protection office or seeking independent legal advice.
Customer experiences
Customers often praise Daye for product quality, sustainability and an innovative approach to women’s health - many report effective products and useful testing kits with clear dashboards and timely results. Positive feedback also highlights helpful customer service in many cases and informative resources.
On the other hand, some customers report difficulty canceling subscriptions or delays in refund resolution, occasional stock-outs, and product-specific issues such as absorbency concerns or liners leaving residue. These mixed experiences suggest cancellations and refunds are generally possible but may require persistence and clear documentation.
Documentation checklist
- Order number and date
- Email address used for the order and account login screenshot (if cancelling online)
- Packing confirmation email (if any) or timestamp showing whether cancellation was before/after packing
- Photos of unopened items (if returning) and tracking number for returns
- Any customer support correspondence (emails or chat transcripts)
Common mistakes
One common mistake is waiting too long to cancel - packing confirmation can occur quickly (often within 12 - 24 hours), and cancellations after packing may limit refund options. For example, assuming you can cancel after dispatch without checking return rules can lead to unexpected deductions or refusal if the product is not unopened.
Another frequent issue is not keeping proof of cancellation or packing status; customers sometimes rely on verbal confirmations and later find no record. Also, if you subscribed via the App Store or Google Play and only try to cancel through Daye’s website, the platform billing may continue - check the platform used to subscribe.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (account page) | Full refund if before packing; possible partial/refund rules apply after packing | Low (fastest) |
| Email (customer support) | Same refund rules as web; depends on timing and product condition | Medium |
| Postal mail | Same refund rules as web; slower processing | High (slow) |
| App Store / Google Play | Not specified by Daye (may be subject to platform rules) | Varies |
After cancelling
After you cancel, save any confirmation emails or screenshots that show cancellation time and status. If you need to return unopened physical items, follow Daye’s return instructions and keep tracking details until the refund is posted. For subscriptions billed via third-party platforms, verify cancellation directly through that platform to stop recurring charges.
For further assistance, return to your account page at https://ecommerce.yourdaye.com/account or consult consumer guidance from the Government of Canada at Government of Canada: Consumer Affairs. If you believe your statutory rights in Canada have been breached, contact your provincial consumer protection office.
Address
5669 De Normanville St, Montreal, QC, Canada