Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Deseret Bookshelf
PO Box 30178
84130 Salt Lake City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deseret Bookshelf service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Deseret Bookshelf: Easy Method
What is Deseret Bookshelf
Deseret Bookshelf (Bookshelf+) is a digital subscription service from Deseret Book that provides access to a library of eBooks and audiobooks, primarily focused on church-related and family-oriented content. The service is managed through Deseret Book accounts and offers downloads for offline use in supported apps and devices.
How to cancel Deseret Bookshelf
- Deseret Bookshelf (Bookshelf+) subscriptions cannot be cancelled through the Apple App Store (iOS) or Google Play (Android). To cancel you must sign in to your Deseret Book account on the Deseret Book website, then go to My Account → My Subscriptions → Subscription Details → Cancel Subscription. See the official cancellation instructions: Cancel Bookshelf+.
What happens when you cancel
When you cancel your Bookshelf+ subscription, it remains active until the end of the current billing period. You will continue to have access to subscription content for the remainder of that period, but the subscription will not renew. Deseret Book’s policies state there are no credits or partial refunds for unused portions of a billing cycle. Content that requires an active subscription may become inaccessible once the subscription expires, depending on licensing and app/device behavior.
Will I get a refund?
Payments for Bookshelf+ are generally non-refundable and Deseret Book’s policy is that there are no refunds or credits for partially used subscription periods. Deseret Book does provide a limited exception: within 14 days of the billing date you may request a refund of the last billing by emailing their support (for example, downloads@deseretbook.com or bookshelf@deseretbook.com), but refunds are discretionary and not guaranteed even within that grace period. For full policy details see the subscription terms: Subscription Terms and Conditions and the FAQs: Bookshelf+ FAQs.
Deseret Bookshelf plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Bookshelf+ (Deseret Bookshelf Plus) | Varies | Varies |
Your consumer rights in Canada
Deseret Book’s Terms of Use state that any non-waivable statutory rights remain unaffected. That means Canadian consumer protection laws and rights that cannot legally be waived still apply despite the service terms. If you believe a policy or contractual term conflicts with Canadian consumer protection law, you may contact your provincial consumer protection office for guidance. For disputes that require written notice, Deseret Book’s corporate contact is provided below and certified mail (e.g., registered/return-receipt) is recommended for formal notices.
Customer experiences
User feedback on Deseret Bookshelf is mixed. Many users value the breadth of church-related eBooks and audiobooks and the ability to download titles for offline listening and reading. At the same time, common complaints include search functionality problems, app instability (crashes, unexpected logouts, audio playback issues and loss of reading position), and removal of features such as bookmarks and shelf navigation after updates. See user reviews and discussion for additional details: Chrome/Play reviews and AppBrain.
Documentation checklist
- Account email and username; subscription start and last billing dates; transaction or order numbers (bank/credit-card statements).
- Screenshot or PDF of your subscription page (My Subscriptions → Subscription Details) showing status and billing.
- Copies of any emails or support tickets exchanged with Deseret Book, and screenshots of error messages or app behavior if relevant.
- Record of any refund request emails (date/time and sent-to address) and responses.
Common mistakes
Common mistakes include attempting to cancel through the Apple App Store or Google Play (which will not cancel Bookshelf+), waiting until after a renewal date to act, and assuming partial-period refunds are automatic. Another frequent issue is not keeping proof of cancellation or refund requests - retain screenshots and confirmation emails so you have evidence if a billing dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Deseret Book website (My Account → My Subscriptions → Cancel) | No refund generally; last-billing refund may be requested within 14 days and is discretionary | Low - Moderate (direct, supported method) |
| Apple App Store (iOS) | Not cancellable via App Store for Bookshelf+ (must use Deseret Book site); refunds are not handled through the app for this subscription | High (not applicable; cannot cancel here) |
| Google Play (Android) | Not cancellable via Google Play for Bookshelf+ (must use Deseret Book site); refunds are not handled through the app for this subscription | High (not applicable; cannot cancel here) |
After cancelling
After you cancel, keep a copy of the confirmation and the documentation in the checklist. If you seek a refund within the 14-day grace period, email downloads@deseretbook.com or bookshelf@deseretbook.com and include the transaction details and subscription screenshots. Refer to the cancellation instructions and policy pages for details: Cancel Bookshelf+, Subscription Terms and Conditions, and Bookshelf+ FAQs. If you are in Canada and believe your statutory consumer rights have been breached, consider contacting your provincial consumer protection office for next steps.
Address
For formal correspondence or notices by certified mail (recommended for disputes or arbitration notices):
Business Affairs, Deseret Book Company, PO Box 30178, Salt Lake City, Utah 84130, United States