Cancellation Dinnerly: Simple Process

What is Dinnerly

Dinnerly is a subscription meal-kit service that delivers simple, budget-friendly recipes and pre-portioned ingredients to customers on a recurring basis. It operates primarily through a web account where you choose meals, manage deliveries, and control subscription settings, with specific policies for cancellations, skips, pauses, and refunds set by the company.

How to cancel Dinnerly

• On the web: log into your Dinnerly account → Settings → Manage subscription → Stop Subscription → follow prompts → Cancel account. You will receive on‑screen confirmation and an email confirmation. Note: if you cancel after an order’s cutoff, that upcoming box will still be processed. For details see Dinnerly Help Center - How do I cancel my subscription?
• First order special case: your first order is locked immediately after account creation. To cancel or change that first delivery you must contact Customer Service before the order cutoff (typically 6 - 7 days before delivery, depending on region). See Can I cancel or rearrange my first order?
• Alternatively, you can skip individual orders or pause the account up to the cutoff (typically 6 - 7 days before delivery) using the self‑service options in your account. See Skip, pause and cancel options
• If the web portal does not resolve your issue, consider contacting customer service; for formal disputes you may send a registered letter to the company postal address (see Address section below).

What happens when you cancel

When you cancel through the web portal you will receive on‑screen and email confirmation. Cancellation prevents future deliveries from being scheduled, but any upcoming box already past its cutoff will still be processed and shipped. Your account access to order history and settings may remain available for a period governed by Dinnerly's policies; any recurring billing stops after cancellation. If you need a formal record beyond the email confirmation, keep screenshots or send written notice to the postal address.

Will I get a refund?

Dinnerly’s freshness and quality guarantee covers individual ingredients: if you are dissatisfied with any ingredient within 7 days of delivery, contact them and they may issue credits or, at their discretion, a full or partial refund. They may request photo proof or return of the product. Refunds for ingredient issues are handled case‑by‑case and are not the same as refunds of general subscription fees. Refund processing can take up to 7 working days depending on your bank. There is no explicit broad statutory “cooling‑off” refund right mentioned by Dinnerly for meal-kit subscriptions; subscription fee refunds are not routinely guaranteed by the published policy. See Dinnerly’s terms for more detail: Dinnerly Terms and refund timing guidance: How long do refunds take to process?

Dinnerly plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by provincial consumer protection laws and general unfair practices rules (for example, Quebec’s Consumer Protection Act). However, Dinnerly’s published policies do not state a statutory 14‑day cooling‑off period for meal‑kit subscriptions. That means the practical cancellation and refund rights for Dinnerly customers in Canada are primarily governed by Dinnerly’s own terms and guarantees; where company practice conflicts with local consumer protections you may seek remedies under provincial legislation or through consumer protection agencies. If you believe a business practice is unfair or deceptive, document the issue and contact your provincial consumer protection office for guidance.

Customer experiences

Customer reviews show a mix of positive and negative experiences. Many customers praise Dinnerly for value, recipe variety, and convenience for simple weeknight meals. At the same time, complaints commonly include missing or incorrect ingredients, damaged produce or leaking packaging, and delivery problems. Several reviews report difficulties with customer service - including trouble stopping charges, billing after cancellation, or slow and unhelpful responses. These mixed reports suggest keeping careful documentation (screenshots, photos, order numbers) when managing cancellations or refunds.

Documentation checklist

• Account email and full name used on the Dinnerly account
• Order number(s) and delivery date(s)
• Screenshot of subscription/manage page and any cancellation confirmation
• Photos of damaged or incorrect items and timestamps
• Payment receipt or bank statement showing charges (if disputing billing)

Common mistakes

Customers often make avoidable errors such as cancelling after the order cutoff and expecting that week’s box to be stopped, assuming the subscription will be cancelled through an app store rather than via the Dinnerly web account, or not saving the confirmation email/screenshot when they do cancel. Another frequent issue is expecting an automatic refund of subscription fees - Dinnerly’s policy focuses refunds on ingredient quality and does not guarantee refunds of subscription charges in all situations. To avoid problems, act before the cutoff, use the account portal for cancellations, and keep confirmation records.

Comparative recap

After cancelling

Keep a copy of the cancellation confirmation email and any screenshots. If you have ingredient issues, file a freshness/quality claim within 7 days of delivery and include photos; refer to Dinnerly’s terms for the guarantee and to the refunds timing guidance. If the web portal or customer service does not resolve a billing dispute, consider sending formal written notice (registered letter with return receipt) to the company’s postal address and contact your payment provider to dispute unauthorized charges if needed. Helpful resources: cancellation instructions in the Help Center at How do I cancel my subscription? and the terms page at Dinnerly Terms.

Address

Dinnerly BV, Industrieweg 1, 3433 NL Nieuwegein, The Netherlands