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Drops

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Termination letter drafted by a specialized lawyer
Sender
Drops Cancel Subscription | Postclic
Drops
120 Front St. East – Suite 200
M5A 4L9 Toronto Canada
support@languagedrops.com
Cancellation of Drops contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Drops service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Drops
120 Front St. East – Suite 200
M5A 4L9 Toronto , Canada
support@languagedrops.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Drops. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Drops: Easy Method

What is Drops

Drops is a language-learning app focused on short, visual vocabulary lessons delivered through gamified exercises and spaced repetition. It offers ad-free, offline study and multiple subscription plans for access to all languages and premium features.

How to cancel Drops

Cancellation steps depend on where you purchased the subscription. Cancelling stops future renewals but does not automatically create a refund - refunds must be requested separately through the purchase channel.

  • Apple App Store (iOS): Go to Settings → tap your name → Subscriptions → select Drops subscription → Tap Cancel Subscription. Note: Apple handles refunds for App Store purchases.
  • Google Play Store (Android): Open Google Play Store → Menu → Account → Subscriptions → find Drops subscription → Tap Cancel Subscription. Note: Google handles refunds for Play purchases.
  • Web (via Paddle): Visit the Paddle subscription cancellation link provided by Drops (or sign in to the Paddle portal if given) and follow the instructions to cancel. Note: Paddle is the merchant of record for web purchases; refunds are handled via Paddle.

What happens when you cancel

When you cancel, your subscription will generally remain active until the end of the current billing period; you keep access to premium features until that date. Automatic renewal will be disabled so you will not be charged again after the period ends. Your Drops account and any progress or saved data linked to the account typically remain, but access to premium features ends once the subscription expires unless you resubscribe.

Will I get a refund?

Refund eligibility and the process depend on the purchase channel. Apple and Google manage subscriptions purchased through their stores and handle refund requests; Drops cannot issue refunds for App Store or Google Play purchases. For web purchases processed through Paddle, Paddle is the merchant of record - reply to the Paddle purchase email or contact Paddle support to request a refund. Drops offers a 14-day money-back guarantee for premium subscriptions bought directly via their site or the app when not purchased through the App Store; this does not apply to App Store purchases. Cancelling a subscription does not automatically generate a refund - you must submit a separate refund request through the appropriate channel. If you believe services were not rendered, you may also consider disputing the charge via your credit card issuer as a last resort.

Drops plans and pricing

Plan Price (approx.) Period Features
Monthly (web) C$11.46 (approx.) Monthly Unlimited time, ad-free, offline, all languages
Yearly (web) C$7.89 / month ≈ C$94.68 / year (approx.) Annual Unlimited time, ad-free, offline, all languages
Lifetime (web) C$202.49 (one-time, approx.) Lifetime Unlimited time, ad-free, offline, all languages

Your consumer rights in Canada

Under Canadian consumer protection rules, there can be a statutory right of withdrawal for digital purchases within a short period (commonly around 14 days) if the digital content has not been used. Provinces may vary, and the precise rights depend on the nature of the purchase and whether the service has been consumed. If a service was not provided as promised, you may be able to dispute the charge with your credit card company. Keep receipts, order emails and records of correspondence to support any claim under Canadian consumer protections.

Customer experiences

Users report that Drops is effective for vocabulary building: many praise its visual approach, short lesson format, gamified exercises and relative affordability compared with some competitors. However, negative experiences are also reported: some users complain about unexpected or large charges and difficulties obtaining refunds, occasional offensive or inappropriate suggested content, and various technical problems such as sluggish performance, lost progress, or audio/text mismatches. Experiences vary by platform and purchase channel.

Documentation checklist

  • Proof of purchase (receipt or invoice from Apple, Google Play, or Paddle email)
  • Subscription ID or order number (from your purchase confirmation)
  • Date and amount charged (bank or card statement screenshot)
  • Screenshot of your subscription status in the App Store / Play Store / Drops account
  • Any correspondence with Drops or Paddle (emails, support tickets)
  • Copy of any cancellation confirmation or cancellation request

Common mistakes

Users commonly make avoidable errors such as cancelling in the wrong place (for example, cancelling in the app but the purchase was handled by the App Store), assuming cancellation automatically issues a refund, or contacting Drops for refunds for App Store/Play purchases when those platforms control refunds. Another frequent mistake is missing the 14-day money-back window (when it applies) or failing to save purchase emails and receipts needed to support a refund request or dispute.

Comparative recap

Method Refund Difficulty
Apple App Store (iOS) Request refund from Apple via reportaproblem.apple.com; Drops cannot process refunds for App Store purchases. Medium
Google Play Store (Android) Request refund from Google Play via the Play Store refund process; Drops cannot process refunds for Play purchases. Medium
Web (Paddle) Reply to the Paddle purchase email or contact Paddle support to request a refund; Paddle is merchant of record for web sales. Low - Medium

After cancelling

After you cancel, keep documentation of the cancellation and monitor your bank or card statements to ensure no further charges occur. If a refund is required, follow the appropriate channel (Apple, Google Play, or Paddle) and retain all supporting documents. If a refund request is denied and you believe the charge is improper, consider contacting your card issuer to lodge a dispute. Helpful pages:

Apple - Report a Problem / Request a Refund

Google Play - Request a Refund or Report a Problem

Paddle Support

Drops - Help / Support (official site)

Address

For written notices or registered-post correspondence (recommended), you can send them to:

Drop Technologies, Inc.
120 Front St. East - Suite 200
Toronto, ON M5A 4L9
CANADA

If you send a physical cancellation letter, consider using registered post (raccomandata A/R) and keep a copy of the letter and the postal receipt as proof of delivery.

FAQ

To cancel your Drops subscription from the Apple App Store, go to Settings, tap your name, select Subscriptions, find your Drops subscription, and tap Cancel Subscription. Ensure you keep proof of cancellation.

Yes, when you cancel your Drops subscription, your account and any saved progress will remain intact until the end of the current billing period, but access to premium features will end once the subscription expires.

For subscriptions purchased through Paddle, you can request a refund by replying to the Paddle purchase email or contacting Paddle support. Remember to keep proof of your request.

Yes, if you cancel your Drops subscription within the 14-day money-back guarantee period and it was purchased directly via their site or app, you are eligible for a refund, provided the service was not used.

Drops offers three subscription plans: Monthly for approximately C$11.46, Yearly for about C$7.89 per month (C$94.68 annually), and a Lifetime plan for around C$202.49. Verify your plan details on your bill.