Služba pro zrušení č. 1 v Canada
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Drops.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Drops: Easy Method
What is Drops
Drops is a language-learning app focused on short, visual vocabulary lessons delivered through gamified exercises and spaced repetition. It offers ad-free, offline study and multiple subscription plans for access to all languages and premium features.
How to cancel Drops
Cancellation steps depend on where you purchased the subscription. Cancelling stops future renewals but does not automatically create a refund - refunds must be requested separately through the purchase channel.
- Apple App Store (iOS): Go to Settings → tap your name → Subscriptions → select Drops subscription → Tap Cancel Subscription. Note: Apple handles refunds for App Store purchases.
- Google Play Store (Android): Open Google Play Store → Menu → Account → Subscriptions → find Drops subscription → Tap Cancel Subscription. Note: Google handles refunds for Play purchases.
- Web (via Paddle): Visit the Paddle subscription cancellation link provided by Drops (or sign in to the Paddle portal if given) and follow the instructions to cancel. Note: Paddle is the merchant of record for web purchases; refunds are handled via Paddle.
What happens when you cancel
When you cancel, your subscription will generally remain active until the end of the current billing period; you keep access to premium features until that date. Automatic renewal will be disabled so you will not be charged again after the period ends. Your Drops account and any progress or saved data linked to the account typically remain, but access to premium features ends once the subscription expires unless you resubscribe.
Will I get a refund?
Refund eligibility and the process depend on the purchase channel. Apple and Google manage subscriptions purchased through their stores and handle refund requests; Drops cannot issue refunds for App Store or Google Play purchases. For web purchases processed through Paddle, Paddle is the merchant of record - reply to the Paddle purchase email or contact Paddle support to request a refund. Drops offers a 14-day money-back guarantee for premium subscriptions bought directly via their site or the app when not purchased through the App Store; this does not apply to App Store purchases. Cancelling a subscription does not automatically generate a refund - you must submit a separate refund request through the appropriate channel. If you believe services were not rendered, you may also consider disputing the charge via your credit card issuer as a last resort.
Drops plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly (web) | C$11.46 (approx.) | Monthly | Unlimited time, ad-free, offline, all languages |
| Yearly (web) | C$7.89 / month ≈ C$94.68 / year (approx.) | Annual | Unlimited time, ad-free, offline, all languages |
| Lifetime (web) | C$202.49 (one-time, approx.) | Lifetime | Unlimited time, ad-free, offline, all languages |
Your consumer rights in Canada
Under Canadian consumer protection rules, there can be a statutory right of withdrawal for digital purchases within a short period (commonly around 14 days) if the digital content has not been used. Provinces may vary, and the precise rights depend on the nature of the purchase and whether the service has been consumed. If a service was not provided as promised, you may be able to dispute the charge with your credit card company. Keep receipts, order emails and records of correspondence to support any claim under Canadian consumer protections.
Customer experiences
Users report that Drops is effective for vocabulary building: many praise its visual approach, short lesson format, gamified exercises and relative affordability compared with some competitors. However, negative experiences are also reported: some users complain about unexpected or large charges and difficulties obtaining refunds, occasional offensive or inappropriate suggested content, and various technical problems such as sluggish performance, lost progress, or audio/text mismatches. Experiences vary by platform and purchase channel.
Documentation checklist
- Proof of purchase (receipt or invoice from Apple, Google Play, or Paddle email)
- Subscription ID or order number (from your purchase confirmation)
- Date and amount charged (bank or card statement screenshot)
- Screenshot of your subscription status in the App Store / Play Store / Drops account
- Any correspondence with Drops or Paddle (emails, support tickets)
- Copy of any cancellation confirmation or cancellation request
Common mistakes
Users commonly make avoidable errors such as cancelling in the wrong place (for example, cancelling in the app but the purchase was handled by the App Store), assuming cancellation automatically issues a refund, or contacting Drops for refunds for App Store/Play purchases when those platforms control refunds. Another frequent mistake is missing the 14-day money-back window (when it applies) or failing to save purchase emails and receipts needed to support a refund request or dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Request refund from Apple via reportaproblem.apple.com; Drops cannot process refunds for App Store purchases. | Medium |
| Google Play Store (Android) | Request refund from Google Play via the Play Store refund process; Drops cannot process refunds for Play purchases. | Medium |
| Web (Paddle) | Reply to the Paddle purchase email or contact Paddle support to request a refund; Paddle is merchant of record for web sales. | Low - Medium |
After cancelling
After you cancel, keep documentation of the cancellation and monitor your bank or card statements to ensure no further charges occur. If a refund is required, follow the appropriate channel (Apple, Google Play, or Paddle) and retain all supporting documents. If a refund request is denied and you believe the charge is improper, consider contacting your card issuer to lodge a dispute. Helpful pages:
Apple - Report a Problem / Request a Refund
Google Play - Request a Refund or Report a Problem
Drops - Help / Support (official site)
Address
For written notices or registered-post correspondence (recommended), you can send them to:
Drop Technologies, Inc.
120 Front St. East - Suite 200
Toronto, ON M5A 4L9
CANADA
If you send a physical cancellation letter, consider using registered post (raccomandata A/R) and keep a copy of the letter and the postal receipt as proof of delivery.