Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Emerchantclub
10624 S. Eastern Ave., Ste. A‑850
89052 Henderson
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Emerchantclub service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Emerchantclub: Easy Method
What is Emerchantclub
eMerchantClub is a hosted e‑commerce and merchant account service that bundles payment processing, shopping cart software, hosting and related services for online merchants. It is provided by eMerchantClub LLC, a U.S.-based company that offers monthly hosting and periodic software update fees.
The offering is aimed at small and medium merchants who want an all-in-one payments and shopping cart solution rather than assembling separate vendors for gateway, merchant account and cart software.
How to cancel Emerchantclub
- Check your account dashboard and the terms you signed - look for a cancel/termination webform or an account-cancellation option. Many customers are required to start cancellation in the online account area.
- Use the official cancellation webform (if available) and follow up by phone to the support number shown in your account. Record the date, time, agent name and confirmation number when you speak with support.
- Send a written cancellation notice by registered mail (proof of delivery) to the company address (see Address section below). Although eMerchantClub’s official flow uses webforms and phone, registered mail gives a paper trail that can help later disputes.
- Keep copies of the webform receipt, email confirmations and the postal tracking/return receipt; keep screenshots showing the cancellation request and any on‑screen confirmation.
- If charges continue after cancellation, contact your payment provider or card issuer to dispute recurring charges and ask about stopping future payments.
What happens when you cancel
Cancellation typically stops future billing at the end of your current billing period unless the contract specifies otherwise. Access to hosted services, dashboard and merchant tools may be removed immediately or after a final processing/transition period - check the cancellation confirmation for exact timing.
Data retention policies vary: some providers retain shop data for a short grace period to allow migration, while others may remove files and databases shortly after termination. Export any product, order and customer data you need before completing cancellation and keep backups.
Will I get a refund?
Refunds depend entirely on the contract terms and the timing of your cancellation. If you paid monthly, you may be billed through the end of the current month; if you paid annually, the agreement will state whether there is a prorated refund, no refund, or a credits-only policy for early termination. There is no universal guarantee of refund.
Exceptions where refunds are more likely include demonstrable service outages, billing errors, or clear misrepresentation of material terms. If you believe a charge is wrong, raise it with eMerchantClub support, keep written proof, and escalate to your card issuer or payment processor for a dispute if necessary.
Emerchantclub plans and pricing
| Plan / Fee | Price (USD) | Notes |
|---|---|---|
| Annual software update (Intro and above) | $199 USD | Publicly listed fee for software update (per verified public sources) |
| Monthly hosting | $29.95 USD / month | Publicly listed monthly hosting fee |
| Other fees (gateway, processor, setup, add-ons) | Not publicly listed | Contact eMerchantClub for full pricing in CAD and for 2024/2025 specifics |
Your consumer rights in Canada
Canadian consumer protection is governed by federal law and provincial/territorial statutes; rights and processes vary by province. Generally, businesses must not use deceptive practices and must clearly disclose contract terms including automatic renewals and cancellation procedures. If a merchant engages in unfair practices, you may have remedies under your provincial consumer protection legislation and the federal Competition Act.
If you are in doubt about your rights or the enforceability of a term (for example, an auto-renewal clause or a no-refund clause), contact your provincial consumer protection office for guidance and consider legal advice. You can also dispute unauthorized or wrongful charges through your bank or card issuer, which is a common and often effective avenue in Canada.
Customer experiences
Reported customer experiences are mixed. Some users say cancellations were straightforward when they followed the provider’s webform and phone process and preserved confirmation receipts. Other merchants report difficulty reaching support, delays in stopping recurring charges, or unclear responses on refunds.
Consistently useful practices reported by other customers include documenting every interaction, sending a registered-mail confirmation, and promptly exporting store data prior to cancellation to avoid data loss.
Documentation checklist
- Account username/email, merchant ID and contract/purchase agreement (copy)
- Invoices and payment receipts (dates and amounts)
- Screenshots of cancellation requests, webform entries and on‑screen confirmations
- Copies of all email correspondence and the registered-mail proof of delivery
- Exported database/files: product catalog, orders, customers and settings
- Bank or card statements showing disputed charges
Common mistakes
One common mistake is failing to export store data and backups before cancellation - this can leave you without product listings, order history or customer records once the account is closed. Another frequent error is relying solely on an email or voicemail without obtaining confirmation that billing was stopped; always get a clear written confirmation or a cancellation reference number.
Customers sometimes assume that deleting a payment method in their account will stop billing; if the contract authorizes recurring charges, the provider or payment processor may still charge you. Also, missing the notice periods required by your agreement (for example, needing X days’ notice before renewal) can result in unintended renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Official webform + phone | Depends on contract and timing | Low - Medium |
| Registered mail (paper notice) | Depends; useful as proof for disputes | Medium |
| Email support | Depends; less formal unless you get confirmation | Medium |
| Chargeback / bank dispute | Possible for unauthorized or incorrect charges | Medium - High |
| Cancel in account portal | Depends on provider’s policy and confirmation | Low |
After cancelling
After you cancel, retain all confirmation emails, registered-mail receipts and account screenshots. Verify your card or bank statements for any continued billing for at least two billing cycles and dispute unauthorized charges immediately with your bank. Export any remaining data before final termination and remind customers, if necessary, about how they will receive order updates during the transition.
Helpful resources: eMerchantClub’s official website for account and support pages (eMerchantClub official site), Competition Bureau Canada for information on deceptive practices (Competition Bureau of Canada), and your provincial consumer protection office (search “consumer protection” plus your province name) for local complaint procedures. If you paid by card, your card issuer’s dispute/chargeback page has step-by-step instructions to contest charges.
Address
eMerchantClub LLC
10624 S. Eastern Ave., Ste. A‑850
Henderson, Nevada 89052
United States