Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Esso
P.O. Box 2480, Station M
T2P 3M9 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Esso service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Esso: Easy Method
What is Esso
Esso is a retail and commercial fuel brand operated in Canada by Imperial Oil Limited, offering gasoline, diesel, convenience-store services, loyalty programs and business fuel-card solutions. It supplies consumer and commercial customers through a network of branded stations, partner car-wash services and membership-based fuel-discount offerings.
How to cancel Esso
- Identify the product or service you want to cancel (e.g., car wash pass, fuel-card membership, digital fuel discount membership) and gather account details: account number, card number, email associated with the account and proof of purchase.
- Check the contract or terms for minimum periods, auto-renewal terms and notice requirements; note any stated cancellation method (online, phone or written notice).
- Attempt cancellation through the online account portal or the Esso/Mobil app first, where applicable; follow on-screen confirmation steps and save screenshots or confirmation emails.
- If online cancellation is not available or you need a paper trail, prepare a written cancellation letter that states your account details, the service to be cancelled, the effective date and a request for written confirmation.
- Send the cancellation letter by registered post (for proof of delivery) to Imperial Oil Limited, Attn: Cancellations or the appropriate department; keep the tracking receipt and a copy of the letter.
- If required, follow up by phone with Esso customer service and request a reference number; note the date, time and name of the agent who handled the call.
What happens when you cancel
When you cancel, your access to the specific service (for example, a car wash pass or membership-related discounts) typically ends on the date stated in the terms or on the effective date you specify. Recurring payments should cease after the cancellation takes effect, but in some cases a final billed period or prorated charge may apply depending on your contract.
Access to account features, online portals and linked benefits (such as family plan allowances) will be updated or removed according to Esso's processes. Esso will retain account and transaction records as required by its privacy policy and applicable law; you can request account data or transaction histories through customer service or privacy channels.
Will I get a refund?
Refund entitlement depends on the product, the terms you agreed to and provincial consumer-protection rules. Some offerings - such as prepaid passes or membership fees - may be non-refundable after a usage period begins or may only be refundable on a prorated basis according to the terms. Promotional discounts or per-litre discount programs typically do not have a separate purchase price to refund because they reduce the price at point of sale.
Exceptions can apply: if Esso closes a service unexpectedly, misrepresents terms, or you cancel within a specified statutory cooling-off period, you may be entitled to a refund. If you believe you are due a refund and the company refuses, you can escalate the matter using your payment-provider dispute process or by contacting provincial consumer-protection authorities. Keep all receipts, confirmation emails and written requests to support any refund claim.
Esso plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Esso Premium Car Wash Pass (Monthly, Ontario example) | C$79.99 | 30 days | 1 Premium car wash per day; family plan up to 5 users with C$20/month discount per additional user |
| Esso & Mobil Business Fleet Card Program (Canadian Chamber of Commerce members) | approx. C$0 (discount only) | per litre | C$0.035 per litre discount on fuel purchases |
| Esso Mobil Business Fleet Card via CNLA | approx. C$0 (discount only) | per litre | C$0.032 per litre discount on fuel |
| Esso & Mobil Gift Card membership via BestBuy listing | C$19.99/month | Monthly | Membership fee associated with fuel discount card processing (digital download) |
Your consumer rights in Canada
Consumer protection in Canada is primarily governed by provincial and territorial laws, so your specific rights can vary by province. In general, you have the right to clear disclosure of terms and fees, truthful advertising, and to receive the products or services you paid for. Many provinces require businesses to disclose renewal and cancellation terms clearly for recurring services.
If a company fails to honour its contract terms, engages in misleading practices, or refuses required refunds, you can contact your provincial consumer protection office or the federal Competition Bureau to report deceptive marketing. If you paid by credit card, your card issuer may also offer dispute or chargeback protections for unauthorised or misrepresented charges.
Customer experiences
Public reports and reviews indicate a range of experiences: some customers successfully cancel quickly via an online account or phone and receive confirmations; others have needed written notices and registered mail to obtain final confirmation or refunds. Business-card holders generally report that fleet programs require coordination with the card program administrator and sometimes additional documentation for changes.
Timeliness and clarity of communication are common differentiators - members who save cancellation confirmations and follow the procedure in the terms typically avoid disputes, whereas customers who rely on informal phone calls without written follow-up sometimes face delays or unexpected charges.
Documentation checklist
- Account number, membership or card number; registered email and phone number associated with the account.
- Copies or screenshots of the membership terms, purchase receipts and any promotional offers applied.
- Copy of written cancellation letter (and the registered-post tracking number) or screenshots of online cancellation and any confirmation emails.
- Photo ID if required for identity verification and notes of any phone call (date, time, agent name, reference number).
Common mistakes
Common mistakes include not checking the contract for minimum-term commitments or required notice periods, cancelling only by phone without obtaining a written confirmation, and failing to stop automatic payments with the payment provider after cancelling. For example, a user who cancels a monthly pass by phone but does not receive and keep a confirmation email may still be billed for the next cycle if the cancellation was not processed correctly.
Another frequent error is sending an email to a general support inbox instead of the designated cancellation address or department - this can delay processing. Always follow the method specified in the terms and retain proof of delivery when sending a written notice.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online/account portal | Possible (depends on terms and timing) | Low - fastest when available; keep confirmation screenshot |
| Phone | Possible but may require follow-up in writing | Low - convenient but limited proof unless you receive a written confirmation |
| Registered mail (written letter) | Best for evidence; refund depends on terms | Medium - provides legal proof of notice and delivery |
| In-person at a station (where permitted) | Possible for some services; may be limited for corporate programs | Low - Medium - immediate acknowledgement possible, but staff authority varies |
After cancelling
After you cancel, expect a confirmation email or letter if the cancellation was processed. Check your next statement to confirm that recurring charges have stopped. If you do not receive confirmation within the timeframe stated in the terms, follow up with Esso customer service and provide your proof of cancellation (screenshots, registered-post receipt, reference numbers).
If you need to escalate: use your card issuer's dispute process for unauthorised charges, file a complaint with your provincial consumer-protection office, or report deceptive practices to the federal Competition Bureau. Helpful official resources include Esso/Mobil customer support and government consumer-protection pages listed below.
Helpful links (examples): Esso Canada - Customer Support, Imperial Oil - Contact, Competition Bureau of Canada, Government of Canada - Consumer Protection.
Address
Send written cancellation (registered post recommended) to:
Imperial Oil Limited, Attn: Cancellations
P.O. Box 2480, Station M
Calgary, Alberta T2P 3M9
Canada