Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Filterbaby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Filterbaby: Easy Method
What is Filterbaby
Filterbaby is a consumer water-filter product and subscription service that sells a faucet-mounted device and replacement filter refills aimed at improving water for skincare and hair. Products are purchased either directly from filterbaby.com or through platform stores (Apple App Store / Google Play for app-tied subscriptions), and replacement filters are commonly delivered on a recurring schedule as part of subscription plans.
How to cancel Filterbaby
- Web (filterbaby.com): Log into your account at filterbaby.com/account/login → Manage Subscriptions → select the active subscription → click “Cancel My Subscription.” Note: some purchases of 3+ units require completing 1 - 2 refill cycles before cancellation becomes available.
- Email (web support): If you cannot cancel through the site or lose the link, email help@filterbaby.com with the subject “SUBSCRIPTION cancellation” and include your name and order number. Allow up to 5 business days prior to the next billing date for processing.
- iOS (App Store subscriptions): Cancel through Apple settings on your iPhone/iPad: Settings → your name → Subscriptions → select the subscription → tap “Cancel Subscription.” Apple handles refund requests via its own portal.
- Android (Google Play subscriptions): Cancel via the Google Play Store subscriptions section on your device or at Google Play. Cancellation typically stops renewal at the next billing period; Google handles refund requests per its policies.
What happens when you cancel
When you cancel, Filterbaby will stop future recurring billing for that subscription. You should retain access or receive the remaining product or service for the period you already paid for until the end of that billing cycle; cancellation generally prevents future renewals rather than immediately reversing access. Account and order records typically remain on file per the company’s policies; if you want personal data removed, contact support and request account deletion or data-removal instructions.
Will I get a refund?
Refunds are not automatic. For purchases made directly on filterbaby.com, return requests must be initiated by the site’s return form and are handled according to Filterbaby’s Return Policy; warranty claims generally result in device replacement rather than cash refunds, and international customers may be responsible for return shipping. For subscriptions purchased through Apple or Google Play, refund decisions are handled by Apple or Google respectively via their refund/reporting processes and follow each platform’s guidelines. In Canada there is no general statutory 14‑day cooling‑off right that guarantees a refund for digital subscriptions; act quickly if you believe you qualify for a refund or a warranty remedy.
Filterbaby plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Skincare Filter 2.0 Faucet Filter Pack (device + 2 refills / 6 months) | C$179.00 | One-time purchase | Device plus two filter refills (6 months) |
| Skincare Filter 2.0 Device only | C$139.00 | One-time purchase | Faucet filter device, unspecified if refills included |
Your consumer rights in Canada
In Canada there is no general statutory 14‑day cooling‑off period for digital goods or subscription services such as Filterbaby, Apple App Store purchases, or Google Play subscriptions. Rights to refunds or returns depend on contractual terms, the merchant’s return policy, platform rules, and statutory protections for defective goods. Apple reviews refund requests on a case‑by‑case basis via its “Report a Problem” process; Google’s European 14‑day right does not extend to Canadian customers in the same way and users often waive immediate-withdrawal rights when consenting to instant access. Consumers should act promptly: cancellation or refund requests are often not accepted mid‑cycle, and shipping/warranty terms may affect remedies for physical devices.
Customer experiences
Public reviews show mixed experiences. Many customers praise Filterbaby for easy installation, product quality, improved skin and hair results, and attractive packaging; Trustpilot ratings are generally positive with numerous testimonials about improved water and skincare benefits. However, negative reports exist: some customers saw no visible effect, and several complaints relate to subscription difficulties - delays, non‑responses, or trouble cancelling. A few formal complaints mention warranty or product-quality issues (for example, mold or refusal to honor warranty), and some users described perceived misleading subscription practices or repeated automatic billing.
Documentation checklist
- Account email and password (or confirmation that you can access account page)
- Order number / subscription ID
- Date of purchase and next billing date
- Screenshot(s) of subscription page or cancellation attempt
- Photos of the product if claiming a defect
- Copies of past emails or chat transcripts with support
Common mistakes
Customers commonly wait until after the next billing date, which results in another charge; always cancel before the renewal date. Another frequent error is cancelling the wrong way - purchasing through Apple or Google but trying to cancel on filterbaby.com (or vice versa) - so verify where the subscription was billed. Omitting order numbers or details when emailing support slows processing. Assuming a cancellation automatically triggers a refund is also a common misconception - refunds follow specific return or platform rules and are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (filterbaby.com) | Refunds via return form per company Return Policy; warranty often for replacement only. Not automatic. | Low - Moderate (direct account control; some multi‑unit purchases require completing 1 - 2 refill cycles) |
| Email (help@filterbaby.com) | Possible, handled case‑by‑case; allow up to 5 business days before next billing for processing. | Moderate (depends on response times and providing order details) |
| Apple App Store (iOS) | Refunds handled by Apple via Report a Problem; Apple decides per its policies. | Moderate (managed by Apple; follow Apple’s portal) |
| Google Play (Android) | Google handles refunds per Play policies; cancellation stops future billing but refunds are limited. | Moderate (cancel is straightforward; refunds subject to Google’s rules) |
After cancelling
Keep the cancellation confirmation email or screenshot and monitor your bank or card statements for any unexpected charges. Allow the stated processing time (web/email: up to 5 business days; platform cancellations: follow Apple/Google timelines). If billing continues after cancellation, contact Filterbaby support first with your documentation; if unresolved, contact your payment provider or card issuer to dispute unauthorized charges. Use the platform refund portals for Apple or Google Play when applicable: Apple’s “Report a Problem” and Google Play’s support pages handle refunds and disputes.
Helpful links: Filterbaby account login - filterbaby.com/account/login; email support - help@filterbaby.com; Apple manage subscriptions - Apple subscriptions; Apple Report a Problem - reportaproblem.apple.com; Google Play subscriptions & refunds - Google Play subscriptions.
Address
If you prefer to send a written cancellation or certified correspondence, send it with tracking and a return receipt; the company’s corporate mailing address is:
FilterBaby
9282 Gaither Road, Suite K
Gaithersburg, Maryland 20877
United States
For registered-letter delivery, consider using a tracked service with return receipt to confirm delivery. Include your account details, order number, and a clear statement that you are cancelling the subscription.