Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Flo Vitamins
11740 San Vicente Blvd, Ste. 109‑333
90049 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flo Vitamins service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Flo Vitamins: Easy Method
What is Flo Vitamins
Flo Vitamins (operated by O Positiv, Inc., doing business as Flo Vitamins) is a subscription-based vitamins and supplements service that offers personalized or pre-formulated vitamin packs and recurring deliveries. The service typically bills on a recurring schedule and provides online account management for orders and subscriptions.
This guide focuses on cancelling Flo Vitamins from Canada and explains steps, rights, likely outcomes, and practical tips for a clean cancellation.
How to cancel Flo Vitamins
- Sign in to your Flo Vitamins account (website or app) and look for "Subscriptions," "Manage Subscription," or "Billing" to attempt an immediate cancellation; save any on-screen confirmation or screenshot.
- If you cannot cancel online, email customer service with your full name, order or account number, and a clear cancellation request; keep copies of sent messages and any replies.
- Call customer service if a phone number is available and request a cancellation confirmation number or reference; note the time, agent name, and details of the call.
- If digital methods fail or you want written proof, send a signed cancellation letter by registered mail (raccomandata A/R) addressed to: Flo Vitamins (O Positiv, Inc.) Attn: Customer Service, 11740 San Vicente Blvd, Ste. 109‑333, Los Angeles, CA 90049 USA. Include your account/order information and a requested effective cancellation date; keep the postal receipt and delivery confirmation.
- After cancelling, monitor your bank/credit card statements and your Flo Vitamins account for confirmation that recurring charges have stopped; follow up promptly if you still see charges.
What happens when you cancel
When cancellation is processed, recurring billing typically stops and you will not be charged for future subscription cycles. Any deliveries already shipped or in transit may still be fulfilled depending on when the cancellation is processed relative to the company's fulfillment schedule.
Access to subscription member-only features, auto-refills, and any subscription discounts will usually end at the close of the current paid period unless the company policy states otherwise. Your account data (order history, profile) may remain on Flo Vitamins' systems according to their privacy policy; you can request deletion or export of your data under applicable privacy laws.
Will I get a refund?
Refund eligibility depends on Flo Vitamins' refund policy, the timing of your cancellation relative to the billing and fulfillment cycle, and whether the product was shipped and/or opened. If you cancel before a renewal charge posts, you should avoid that renewal charge; if you cancel after renewal, you may be charged for the current period and a refund may be discretionary.
Common exceptions include promotional discounts, used or opened products, and third‑party sellers. If you believe you are due a refund and the company refuses, you can contact your payment provider (credit card issuer) to dispute the charge and file a complaint with your provincial consumer protection office if applicable.
Flo Vitamins plans and pricing
| Plan | Price | Billing interval | Typical features |
|---|---|---|---|
| Starter / Monthly | Varies | Varies | Varies |
| Standard / Recurring | Varies | Varies | Varies |
| Premium / Customized | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is largely provincial, so specific cancellation and refund rules vary by province. Generally, businesses must clearly disclose subscription terms (including renewal frequency and cancellation process) and honor cancellation requests made according to those terms. If a company engages in misleading practices or fails to provide reasonable cancellation mechanisms, provincial consumer protection agencies can investigate and assist.
If charges continue after a valid cancellation, you may ask your payment provider to reverse the charge and file a complaint with your provincial consumer protection office. For unresolved cross-border or systematic problems, you can also seek guidance from the Financial Consumer Agency of Canada or provincial consumer offices.
Customer experiences
Customer reports for Flo Vitamins are mixed: some customers appreciate the convenience and product quality and report straightforward online cancellations and responsive support. Other customers report delays in cancellation processing, difficulty reaching a live agent, or confusion about renewal timing leading to unexpected charges.
Many complaints focus on timing (cancel after renewal), lack of a clear cancellation button, and slow refund processing. Keeping documentation and using registered mail when necessary improves the likelihood of a satisfactory outcome.
Documentation checklist
- Account email and full name used for the Flo Vitamins account
- Order number(s) and dates of recent charges
- Screenshots of account subscription page or any cancellation attempts
- Copies of emails exchanged with customer service and any written confirmations
- Postal receipt and delivery confirmation if you send registered mail
- Bank/credit card statements showing the charge(s) in question
Common mistakes
One common mistake is waiting until after the renewal date to cancel; cancellations made after a charge has posted often cannot avoid that charge. Another frequent issue is assuming cancellation is complete without saving confirmation - always get and keep written or screenshot proof. Some customers contact the wrong email or a marketing address rather than the subscriptions or support contact, which delays processing.
Relying solely on a chat without obtaining a confirmation number can be problematic if the chat transcript is not saved. Finally, not checking bank statements for pending authorizations or failing to follow up when charges continue are avoidable errors.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (website/app) | Possible if within company window | Low |
| Email to support | Possible; may be slower and require follow-up | Medium |
| Phone call | Possible; depends on agent & timing | Low - Medium |
| Registered mail (proof of receipt) | Possible; strong evidence if dispute arises | Medium |
After cancelling
After you cancel, expect an email confirmation or an account notice; keep this record. Monitor your bank and credit card statements for at least one billing cycle to ensure no further charges post-cancellation. If you are charged after a confirmed cancellation, immediately contact Flo Vitamins with your evidence and, if necessary, contact your card issuer to dispute the charge.
For additional guidance and to file complaints in Canada, useful resources include the Financial Consumer Agency of Canada (FCAC), the Competition Bureau (Competition Bureau of Canada), and your provincial consumer protection office (for example, Ontario Consumer Protection or Quebec Office de la protection du consommateur).
Address
Flo Vitamins (O Positiv, Inc.) Attn: Customer Service
11740 San Vicente Blvd, Ste. 109‑333
Los Angeles, CA 90049
USA