Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Frank And Oak
160 St‑Viateur E, Suite 702
H2T 1A8 Montreal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Frank And Oak service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Frank And Oak: Easy Method
What is Frank And Oak
Frank And Oak is a Canadian clothing and lifestyle brand selling men’s and women’s apparel both online and in physical stores. Historically the company offered a subscription-style “Style Plan” box and a standard e-commerce shop; core policies differ by purchase channel (App Store, Google Play, website, in-store).
How to cancel Frank And Oak
Which steps you follow depends on where the subscription or recurring order was set up. Below are the primary cancellation routes and the essential steps for each.
- App Store (iOS): Open the App Store on your iPhone/iPad, tap your profile, choose “Subscriptions,” locate Frank And Oak, and cancel the subscription from Apple’s subscription management. Frank And Oak does not process App Store cancellations directly.
- Google Play (Android): Open the Google Play Store, tap your profile, go to “Payments & subscriptions” → “Subscriptions,” find the Frank And Oak subscription and cancel. Google Play controls cancellations for Android subscriptions.
- Web (frankandoak.com): Log into your account at frankandoak.com, visit the account or Terms of Use area and open the “Billing, Payment & Credit Card Information” section to manage or cancel recurring orders like the Style Plan. If you cannot cancel online, email memberservices@frankandoak.com with your account details and request cancellation.
- Orders/Returns: To cancel or change an order placed on the website, contact customer service at memberservices@frankandoak.com promptly. For in-store purchases, return items to a Frank And Oak store within the allowed return window (see refunds).
What happens when you cancel
When you cancel a subscription or recurring order, future shipments and billing should stop; you will not be charged for future periods after cancellation. Access to any subscription benefits typically ends at the end of the current paid period, unless otherwise stated in your account. Your Frank And Oak account and ordering history generally remain on file; if you want account deletion or data removal, you should request that explicitly from customer service. If you cancelled via a platform (App Store/Google Play), the platform controls the subscription record and may keep it active until their next billing cutoff - check the platform confirmation.
Will I get a refund?
Refund eligibility depends on where and when you bought the items. For online purchases shipped before April 2, 2025, Frank And Oak offers free return shipping and a full refund if the return is initiated within 15 days from shipment date, provided the return is mailed and scanned by the carrier within 7 days and items are in new, unworn condition. For in‑store purchases made before April 2, 2025, you may return items within 30 days with proof of purchase for a full refund to the original payment method. Items bought during sale events starting April 2, 2025 are final sale and not eligible for return or exchange. Refunds are issued to the original payment method or as a Frank And Oak gift card; for split payments the gift card portion is refunded first. Returns paid via Klarna or PayPal will be refunded according to those services’ terms. If you purchased via the App Store or Google Play, cancellations and refunds are subject to Apple’s or Google’s policies and are handled through those platforms.
Frank And Oak plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Style Plan (subscription box - historical) | C$89.00 per box | Per shipment (typically monthly or every two months) | Stylist-curated items; free shipping; styling fee of C$25 charged only if all items are returned |
Your consumer rights in Canada
Under Canadian consumer-protection laws, online purchases generally permit returns and refunds for defective goods or when seller conditions are not met. Frank And Oak’s stated return time frames (15 days online, 30 days in-store) meet or exceed common minimum expectations. Final-sale restrictions are allowed if clearly disclosed at purchase. If a refund is delayed or customer service is unresponsive, you may dispute charges with your payment provider (bank, credit card issuer, PayPal, Klarna) and escalate to your provincial consumer protection office. Keep receipts, tracking numbers, and correspondence to support any complaint or dispute.
Customer experiences
Customer feedback is mixed. Positive comments often praise the style and quality of garments, and some customers report good in-store service in physical locations. The brand is noted by some reviewers as a more sustainable, higher-quality alternative to fast fashion. On the other hand, many customers report problems with shipping delays, undelivered or cancelled orders, slow or missing refunds, and difficulty reaching responsive customer service (including a lack of phone support). There are also periodic product-quality complaints (e.g., fragile zippers or fabric issues) and fulfilment issues such as inventory inaccuracies that led to order cancellations. If you encounter problems, document everything and use payment disputes or provincial consumer resources if necessary.
Documentation checklist
- Order number(s) and date(s)
- Account email or username
- Proof of purchase or receipt (email confirmation or in-store receipt)
- Photos of damaged or defective items, if applicable
- Return tracking number and carrier scan proof
- Transaction IDs from your bank, PayPal, or Klarna
- Copies/screenshots of cancellation attempts or confirmation messages
- All email correspondence with Frank And Oak or the platform
- If sending a cancellation letter, registered-mail receipt/tracking (proof of delivery)
Common mistakes
Customers commonly assume that cancelling on the Frank And Oak website will stop subscriptions billed through the App Store or Google Play; those subscriptions must be cancelled through the respective platform. Another frequent error is missing the return shipment windows (e.g., mailing or carrier scan requirements) which can void eligibility for a free-return refund. People also sometimes return final-sale items purchased after April 2, 2025 and expect a refund - those purchases are explicitly non-returnable. Finally, failing to keep tracking or proof of postage, or not saving order confirmations and correspondence, makes disputes and refund requests much harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled through Apple and subject to Apple’s policies; Frank And Oak cannot directly process these. | Moderate - must manage through Apple’s subscription/refund process. |
| Google Play (Android) | Refunds handled through Google Play and subject to Google’s policies; Frank And Oak does not process these. | Moderate - managed through Google Play account settings and support. |
| Web (frankandoak.com / memberservices) | Refunds processed by Frank And Oak per their return windows and condition rules (see refunds section). | Low - Moderate - cancel and request refund via your account or memberservices email; response times vary. |
| In‑store return | Full refund to original payment method within in-store return window (pre‑April 2, 2025 policy). | Low - return in person with proof of purchase. |
After cancelling
After you cancel, keep copies of confirmation emails, screenshots, and any carrier tracking or registered-mail receipts. If you do not receive a refund in the expected time, first follow up with Frank And Oak at memberservices@frankandoak.com and check your account on frankandoak.com. If the purchase was through Apple or Google, open a refund request via Apple Support - Subscriptions or Google Play - Manage Subscriptions. For consumer-rights guidance in Canada, see the Government of Canada consumer resources at Canada.ca - Consumer protection. If refunds are delayed or service is unresponsive, consider disputing the charge with your card issuer or payment provider and contact your provincial consumer protection office with the documentation you compiled.
Address
160 St‑Viateur E, Suite 702, Montreal, QC, Canada, H2T 1A8