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Cancel FRESH PREP
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fresh Prep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fresh Prep: Easy Method
What is Fresh Prep
Fresh Prep is a Vancouver-based meal kit and ready-to-eat delivery service operating across parts of Canada. It delivers pre-portioned ingredients and heat-and-eat meals on a weekly subscription basis, with an emphasis on fresh ingredients, easy recipes and sustainability in packaging.
How to cancel Fresh Prep
- Deadline: Cancel before the weekly cutoff - typically Wednesday at 11:59 PM local time - otherwise the next box will be processed and billed.
- Website: Full cancellation must be completed on Fresh Prep’s website under Subscription Settings; the mobile app allows skipping deliveries but not full cancellation.
- Email: Send a cancellation request to hello@freshprep.ca including your account email, order number(s) and the date you want service to end.
- Phone: Call Fresh Prep support at 1‑800‑373‑7377 during business hours to confirm cancellation.
- Registered mail (formal): If you want a stronger paper trail, send a registered letter (raccomandata A/R) to Fresh Prep’s headquarters address and keep the tracking/return receipt.
- Confirmation: Always wait for and save the cancellation confirmation (email or customer service reference) before assuming the subscription has ended.
What happens when you cancel
When your cancellation is processed before the weekly cutoff, Fresh Prep will stop auto-renewing your subscription and you will not receive further scheduled boxes. If you cancel after the cutoff time your next scheduled order will generally still be processed and billed. Your account typically remains active for access to past orders and account settings; Fresh Prep’s data retention and account-deletion practices follow their terms of service.
Will I get a refund?
Fresh Prep auto-renews weekly and there is no general 14‑day automatic refund right for perishable, subscription-based meal kits. Refunds are not commonly issued solely because of a subscription cancellation after the cutoff. Refunds or credits may be provided at Fresh Prep’s discretion for clear service or delivery issues (damaged, missing or incorrect items) when you report them with evidence. If you believe you were billed in error despite cancelling before the cutoff, contact support immediately with your cancellation confirmation and order details.
Fresh Prep plans and pricing
| Plan | Meals per week | Servings per meal | Price |
|---|---|---|---|
| Flexible Meal Kits | Varies | Varies | Varies |
| Family Meal Kits | Varies | Varies | Varies |
| Ready‑to‑Eat Meals | Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law there is generally no mandated 14‑day cancellation or refund right for perishable, subscription-based meal kit services; instead, the subscription terms, cutoff times and the provider’s operational policies govern cancellations and refunds. Provincial consumer protection rules may vary and only rights explicitly stated in law or in Fresh Prep’s terms will override the company’s stated policies. For billing disputes or unresolved issues, you can contact your payment provider or a provincial consumer protection office for guidance.
Customer experiences
Many customers praise Fresh Prep for tasty meals, clear and easy-to-follow recipes, fresh ingredients and sustainability practices like reusable packaging. Aggregated reviews note above-average scores for flavour and responsive support. On the other hand, negative feedback often centers on occasional produce or meat-quality problems, missing items, and frustration when attempting to cancel or skip after the cutoff. Delivery or customer service responsiveness varies by incident, and refunds are handled case-by-case.
Documentation checklist
- Account email and full name used for the Fresh Prep account
- Order number(s) and dates for the delivery/box you want cancelled
- Screenshot or confirmation of the cancellation request submitted via the website
- Copy of any emails exchanged with customer support (including dates and reference numbers)
- Photos of damaged or missing items, if claiming a refund or credit
- Bank or card statement showing the disputed charge, if applicable
- Registered mail tracking and return receipt if you send a mailed cancellation notice
Common mistakes
Missing the weekly cutoff is the most common error - cancellations made after the cutoff usually still result in the next scheduled charge. Another frequent mistake is assuming the mobile app cancellation (or skipping every delivery) is equivalent to full cancellation; the app typically allows skipping but not terminating the subscription. Not keeping a confirmation email or service reference number leaves you with a weaker dispute position if a charge occurs. Finally, expecting an automatic 14‑day refund for subscription boxes is unrealistic for perishable services unless Fresh Prep explicitly offers that right.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Subscription Settings) | Refunds unlikely unless service issue; stops future renewals if done before cutoff | Low (if before cutoff) |
| Email (hello@freshprep.ca) | Possible discretionary refunds/credits for delivery/service problems | Low - Medium |
| Phone (1‑800‑373‑7377) | Possible discretionary refunds/credits for delivery/service problems | Low - Medium |
| Mobile app | Cannot fully cancel via app; refunds not handled here | High for cancellation (app allows only skips) |
| Registered letter to headquarters | Same practical outcome as email/website; provides a stronger paper trail for disputes | High (formal but slower) |
After cancelling
After you cancel, keep the confirmation email or customer service reference and monitor your next bank/card statement to ensure no unexpected charges. If you are billed despite cancelling before the cutoff, contact Fresh Prep immediately with your cancellation confirmation and supporting documentation; request a refund or credit and allow time for the company to respond. If you do not receive a satisfactory resolution, escalate by sending a registered letter to the company and consider contacting your payment provider or provincial consumer protection office. For more detail on cancellation steps and user-reported experiences see mealkitscanada.ca - How to cancel Fresh Prep and general reviews at Trustpilot.
Address
Fresh Prep headquarters (for registered mail): Fresh Prep, 188 Victoria Dr, Vancouver, British Columbia V5L 4C3, Canada. Sending a registered letter (raccomandata A/R) to this address can reinforce formal notice, though email to hello@freshprep.ca and calling 1‑800‑373‑7377 are the commonly used contact methods.