Servizio di annullamento N°1 in Canada
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Fresh Prep
188 Victoria Dr
V5L 4C3 Vancouver
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Fresh Prep. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
Cancellation Fresh Prep: Easy Method
What is Fresh Prep
Fresh Prep is a Vancouver-based meal kit and ready-to-eat delivery service operating across parts of Canada. It delivers pre-portioned ingredients and heat-and-eat meals on a weekly subscription basis, with an emphasis on fresh ingredients, easy recipes and sustainability in packaging.
How to cancel Fresh Prep
- Deadline: Cancel before the weekly cutoff - typically Wednesday at 11:59 PM local time - otherwise the next box will be processed and billed.
- Website: Full cancellation must be completed on Fresh Prep’s website under Subscription Settings; the mobile app allows skipping deliveries but not full cancellation.
- Email: Send a cancellation request to hello@freshprep.ca including your account email, order number(s) and the date you want service to end.
- Phone: Call Fresh Prep support at 1‑800‑373‑7377 during business hours to confirm cancellation.
- Registered mail (formal): If you want a stronger paper trail, send a registered letter (raccomandata A/R) to Fresh Prep’s headquarters address and keep the tracking/return receipt.
- Confirmation: Always wait for and save the cancellation confirmation (email or customer service reference) before assuming the subscription has ended.
What happens when you cancel
When your cancellation is processed before the weekly cutoff, Fresh Prep will stop auto-renewing your subscription and you will not receive further scheduled boxes. If you cancel after the cutoff time your next scheduled order will generally still be processed and billed. Your account typically remains active for access to past orders and account settings; Fresh Prep’s data retention and account-deletion practices follow their terms of service.
Will I get a refund?
Fresh Prep auto-renews weekly and there is no general 14‑day automatic refund right for perishable, subscription-based meal kits. Refunds are not commonly issued solely because of a subscription cancellation after the cutoff. Refunds or credits may be provided at Fresh Prep’s discretion for clear service or delivery issues (damaged, missing or incorrect items) when you report them with evidence. If you believe you were billed in error despite cancelling before the cutoff, contact support immediately with your cancellation confirmation and order details.
Fresh Prep plans and pricing
| Plan | Meals per week | Servings per meal | Price |
|---|---|---|---|
| Flexible Meal Kits | Varies | Varies | Varies |
| Family Meal Kits | Varies | Varies | Varies |
| Ready‑to‑Eat Meals | Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law there is generally no mandated 14‑day cancellation or refund right for perishable, subscription-based meal kit services; instead, the subscription terms, cutoff times and the provider’s operational policies govern cancellations and refunds. Provincial consumer protection rules may vary and only rights explicitly stated in law or in Fresh Prep’s terms will override the company’s stated policies. For billing disputes or unresolved issues, you can contact your payment provider or a provincial consumer protection office for guidance.
Customer experiences
Many customers praise Fresh Prep for tasty meals, clear and easy-to-follow recipes, fresh ingredients and sustainability practices like reusable packaging. Aggregated reviews note above-average scores for flavour and responsive support. On the other hand, negative feedback often centers on occasional produce or meat-quality problems, missing items, and frustration when attempting to cancel or skip after the cutoff. Delivery or customer service responsiveness varies by incident, and refunds are handled case-by-case.
Documentation checklist
- Account email and full name used for the Fresh Prep account
- Order number(s) and dates for the delivery/box you want cancelled
- Screenshot or confirmation of the cancellation request submitted via the website
- Copy of any emails exchanged with customer support (including dates and reference numbers)
- Photos of damaged or missing items, if claiming a refund or credit
- Bank or card statement showing the disputed charge, if applicable
- Registered mail tracking and return receipt if you send a mailed cancellation notice
Common mistakes
Missing the weekly cutoff is the most common error - cancellations made after the cutoff usually still result in the next scheduled charge. Another frequent mistake is assuming the mobile app cancellation (or skipping every delivery) is equivalent to full cancellation; the app typically allows skipping but not terminating the subscription. Not keeping a confirmation email or service reference number leaves you with a weaker dispute position if a charge occurs. Finally, expecting an automatic 14‑day refund for subscription boxes is unrealistic for perishable services unless Fresh Prep explicitly offers that right.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Subscription Settings) | Refunds unlikely unless service issue; stops future renewals if done before cutoff | Low (if before cutoff) |
| Email (hello@freshprep.ca) | Possible discretionary refunds/credits for delivery/service problems | Low - Medium |
| Phone (1‑800‑373‑7377) | Possible discretionary refunds/credits for delivery/service problems | Low - Medium |
| Mobile app | Cannot fully cancel via app; refunds not handled here | High for cancellation (app allows only skips) |
| Registered letter to headquarters | Same practical outcome as email/website; provides a stronger paper trail for disputes | High (formal but slower) |
After cancelling
After you cancel, keep the confirmation email or customer service reference and monitor your next bank/card statement to ensure no unexpected charges. If you are billed despite cancelling before the cutoff, contact Fresh Prep immediately with your cancellation confirmation and supporting documentation; request a refund or credit and allow time for the company to respond. If you do not receive a satisfactory resolution, escalate by sending a registered letter to the company and consider contacting your payment provider or provincial consumer protection office. For more detail on cancellation steps and user-reported experiences see mealkitscanada.ca - How to cancel Fresh Prep and general reviews at Trustpilot.
Address
Fresh Prep headquarters (for registered mail): Fresh Prep, 188 Victoria Dr, Vancouver, British Columbia V5L 4C3, Canada. Sending a registered letter (raccomandata A/R) to this address can reinforce formal notice, though email to hello@freshprep.ca and calling 1‑800‑373‑7377 are the commonly used contact methods.