Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Frontpoint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Frontpoint: Easy Method
What is Frontpoint
Frontpoint is a home security and monitoring provider that sells DIY alarm equipment and offers professional monitoring and video services. It operates in Canada (most provinces) through equipment purchases and recurring monitoring plans, and publishes a 30-day Risk-Free Trial and customer support channels for account changes.
How to cancel Frontpoint
- Call Frontpoint at 877-602-5276, select menu option #7, Monday - Friday 8 a.m. - 7 p.m. ET and speak with an Account Specialist to complete cancellation; be prepared that a final month's payment may be required. If you have a legacy 36‑month contract, Frontpoint requires a 30‑day written notice - send this notice by certified mail (raccomandata A/R) to ensure proof of receipt to 22650 Executive Drive, Suites 119-122, Sterling, VA 20166. For on-demand guard dispatches, note that immediate dispatch services cannot be cancelled and scheduled dispatches must be cancelled at least 1 hour beforehand to avoid the full service fee.
What happens when you cancel
When you cancel a month‑to‑month monitoring plan, service typically continues through the end of the paid month with no early‑termination penalties for post‑November 2019 plans. For legacy long‑term contracts, early termination generally triggers a remaining balance obligation (commonly calculated as 80% of the remaining contract) and a 30‑day notice requirement. Cancelling monitoring does not automatically remove account data or device access; app access and cloud video may remain available depending on your plan and account closure status, so confirm with the Account Specialist what is disabled and when.
Will I get a refund?
Frontpoint advertises a 30‑day Risk‑Free Trial: if you return the complete system (postmarked) within 30 days of receipt you can obtain a full refund with free return shipping; late or incomplete returns may incur up to a C$150 restocking fee. Outside that 30‑day trial, refunds for cancelled monitoring are not routinely documented; month‑to‑month plans ending at the end of a paid period generally do not produce prorated refunds, and legacy contract cancellations often result in an early‑termination obligation rather than a refund. If you believe you are due a refund, keep documented proof (call reference, mail tracking, return postage) and raise the issue with Frontpoint support.
Frontpoint plans and pricing
| Plan | Price | Period | Features |
| Essential Home Security System | C$96.99 | One-time equipment cost | Hub, keypad, 2 door/window sensors, home defense kit (yard sign, decals, sticker) |
| Total Home Security System | C$490.55 | One-time equipment cost | Display hub, home defense kit, 3 door/window sensors, smoke & heat sensor, motion sensor, 2 cameras |
| Video-Only Monitoring | C$0.50 per day (~C$15/month) | Monthly | Self-monitoring via app: live access, notifications, video - no professional dispatch |
| Interactive Monitoring | C$1.50 per day (~C$45/month) | Monthly | Professional intrusion monitoring, fire/CO/flood protection, app control, alerts, geo-services |
| Ultimate Monitoring | C$1.64 per day (~C$49.92/month) | Monthly | Professional monitoring + full video with analytics, smart home automation, video-verified alarms |
Your consumer rights in Canada
Frontpoint’s publicly stated policies reference a 30‑day trial but do not cite Canadian statutory cancellation or “cooling‑off” rights. Canadian consumer protections vary by province: some jurisdictions provide certain rights for distance or door‑to‑door sales, and general consumer protection and contract law can apply to unfair or deceptive practices. Frontpoint’s policies appear to be business terms rather than statutory obligations; if you suspect misrepresentation, improper billing, or difficulty obtaining a promised refund, consult your provincial consumer protection office or a legal adviser for remedies available in your province.
Customer experiences
Reviews are mixed. Many customers praise Frontpoint’s support staff as knowledgeable and helpful during setup and troubleshooting, and reviewers note the ease of DIY installation and broad Canadian coverage (except Quebec in some reviews). Conversely, a number of Canadian customers report difficulty cancelling - long waits, unsuccessful calls or chat attempts, billing continuing after cancellation requests - and hardware issues like doorbell cameras underperforming in cold weather. These experiences suggest cancellation can be straightforward for some but problematic for others, so thorough documentation and patience are advisable.
Documentation checklist
- Account number, registered email/phone, order date and equipment serial numbers; a written cancellation request (if you have a legacy contract); call reference number and date/time of the cancellation call; return shipping tracking number and proof of postmark if using the 30‑day trial return; copies of any chat transcripts or support emails; and a certified‑mail receipt if you send a written notice to 22650 Executive Drive, Suites 119-122, Sterling, VA 20166.
Common mistakes
Customers often assume they can cancel through App Store/Google Play or through in‑app controls; Frontpoint’s documented process requires speaking to an Account Specialist by phone. Another frequent error is relying on an unconfirmed verbal cancellation - always obtain and retain a cancellation confirmation number or written email confirmation. For legacy contracts, customers sometimes fail to send the required 30‑day written notice by a traceable method; using certified mail (raccomandata A/R) avoids disputes over receipt. Finally, expect possible prorating confusion - if you want to avoid an extra month charge, clarify the billing cutoff and any final payment required before ending the call.
Comparative recap
| Method | Refund | Difficulty |
| Month-to-month (post-Nov 2019) | No cancellation penalty; service ends at month end (no routine prorated refunds) | Low - Medium (must call; reviews vary) |
| Legacy 36-month contract (pre-Nov 2019) | Typically no refund; early termination usually requires paying ~80% of remaining balance | High (written notice required; significant termination obligation) |
| Phone cancellation (standard process) | May require final month's payment; refunds subject to trial return policy only | Medium - High (customer reports of long waits and difficulties) |
| On-Demand Guard Services | Cannot be cancelled for immediate dispatch; scheduled dispatches must be cancelled ≥1 hour to avoid fee | High (service-specific restrictions) |
After cancelling
After you cancel, confirm any final billing, request written confirmation (email or reference number), return equipment promptly if you want a trial refund, and keep all receipts and tracking numbers. If you encounter problems with Frontpoint honoring a promised refund or stopping billing, escalate with customer support and retain documentation; you may contact your provincial consumer protection agency or file disputes with your payment provider if unauthorized charges continue. Helpful pages: Frontpoint cancellation help (Frontpoint Help: How do I cancel), On‑Demand cancellation rules (Frontpoint Help: On-Demand cancellation), Frontpoint offer details (Frontpoint Offer Details), and a third‑party summary of cancellation policies (SafeWise: cancellation policies). For user experiences and reputational context see reviews (Trustpilot Canada) and (TopConsumerReviews).
Address
Send written notices (recommended by certified mail to ensure proof of receipt) to: 22650 Executive Drive, Suites 119-122, Sterling, VA 20166.