Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Fyevip
FYE Backstage Pass VIP, P.O. Box 41248
37204-1248 Nashville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fyevip service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Fyevip: Easy Method
What is Fyevip
Fyevip (often styled as FYE VIP or FYE Backstage Pass) is a paid membership program offered by FYE that provides members with discounts, rewards and partner offers such as cash-back on entertainment and retail benefits. The program is managed directly by FYE, rather than through an automated app-store subscription interface, and cancellations and refunds are processed by FYE customer support.
How to cancel Fyevip
- Call FYE VIP support: 1-877-351-1231 (English) or 1-866-766-0251 (Spanish). Provide your membership details and request cancellation; ask for a confirmation reference or email.
- Email service@fyevip.com with your full name, membership number (if available) and billing address; request written confirmation and follow up if you do not receive it.
- Send a written cancellation by mail to FYE Backstage Pass VIP, P.O. Box 41248, Nashville, TN 37204-1248, USA. Send by registered/trackable mail so you have proof of delivery.
- If you were charged through an app store, check your App Store / Google Play subscriptions first, but note that FYE’s documented cancellation routes are direct contact with FYE rather than an online self-service cancellation on a Canadian website.
What happens when you cancel
When FYE accepts a cancellation request they should stop future renewals for the membership. Access to active benefits may end immediately or at the end of the current paid period depending on FYE’s processing and your billing cycle - ask the agent to confirm the effective date. Cancellation does not automatically erase records; FYE will retain account data for administrative and legal purposes in line with their policies. Always request written confirmation (email or reference number) so you have proof that the cancellation was processed.
Will I get a refund?
FYE generally does not offer cash refunds for VIP memberships and refunds are rarely granted. In some cases FYE may issue store credit rather than returning funds. A full refund (including store credit) appears most likely only if requested the same day as an in‑store purchase and you can produce the receipt. There is no verified FYE policy offering an automatic statutory 14‑day cooling‑off refund; any refund is discretionary and you should ask for written confirmation of their decision if you request one.
Fyevip plans and pricing
| Plan | Price | Notes |
|---|---|---|
| FYE VIP (Backstage Pass) | Varies | Public Canadian pricing for 2024/2025 not available; verify with FYE before subscribing. |
Your consumer rights in Canada
FYE’s published materials do not appear to specify a 14‑day statutory cancellation window; therefore, your rights depend on Canadian federal and provincial consumer protection laws. Provinces (for example Ontario) have their own consumer‑protection statutes and rules about unfair practices, disclosure and certain cooling‑off rights. If you believe the membership was sold with misleading information or you were not properly informed of recurring charges, contact your provincial consumer protection office and your payment provider (bank or card issuer) to discuss charge disputes or unauthorized charges.
Customer experiences
User reports are mixed. Some customers successfully cancelled via email (service@fyevip.com) and received confirmation. Other reports describe being surprised by recurring charges after being told a membership was “free,” difficulty cancelling in store, staff saying they could not process cancellations, and a generally poor customer‑service experience reflected in low Trustpilot scores. Expect to escalate or persist if you do not receive timely confirmation of cancellation.
Documentation checklist
- Full name and contact details used on the account
- Membership number or account ID (if available)
- Billing address and payment method details (last 4 digits of card)
- Proof of purchase or receipt (especially for in‑store signups)
- Screenshots or copies of any promotional claims (e.g., “free trial” offers)
- Dates and times of calls, names of representatives, and any confirmation reference numbers
- Registered mail receipt or tracking number if you send a written cancellation
Common mistakes
Avoid assuming you can cancel the FYE VIP membership through an app‑store subscription screen or that in‑store staff can always cancel the recurring charge - many users reported being told that cancellations could not be completed in store. Another common error is not keeping confirmation of cancellation; without an email or written confirmation it’s harder to prove you cancelled. Also, waiting until after a renewal date to cancel can result in an additional charge; cancel before the next billing date and get confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1-877-351-1231 / 1-866-766-0251) | Refunds rare; store credit possible in exceptions | Medium - immediate response possible but expect retention attempts and request confirmation |
| Email (service@fyevip.com) | Refunds rare; some users reported successful cancellations and confirmations | Low - Medium - effective when you provide full details and request written confirmation |
| Mail (P.O. Box) | Refunds rare; slower process and must be well documented | High - slow, requires proof of delivery |
| App Store / Google Play | Depends on store policy; FYE does not document a self‑service route for Canada | Variable - not documented by FYE; check app‑store policies |
After cancelling
After you cancel, check your bank or card statements for recurring charges over the next one or two billing cycles. If you are charged after cancellation and you have written confirmation, contact FYE immediately and provide the confirmation. If FYE does not resolve the issue, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection agency. Helpful resources: a third‑party guide to cancelling FYE VIP can be found at Rocket Money, and consumer advice on refunds has been summarized at JoinChargeback.
Address
FYE Backstage Pass VIP, P.O. Box 41248, Nashville, TN 37204-1248, USA. If you send a written cancellation, use registered/trackable mail to have proof of delivery and receipt.