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Cancel GLOSSYBOX
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Glossybox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Glossybox: Easy Method
What is Glossybox
Glossybox is a beauty subscription service that delivers curated boxes of cosmetics and skincare products to subscribers on a regular schedule. Boxes may be billed monthly or through prepaid multi‑month plans and are offered with varying terms and promotional pricing.
How to cancel Glossybox
- Cancel by logging into your Glossybox account and using the subscription management options, or contact Glossybox customer service. You must request cancellation before the 15th of the month preceding the next box (for example, cancel by February 14 to stop the March box).
- If you are on a fixed‑term (6 or 12‑month) plan, note the commitment details - cancelling via account or customer service does not remove any contractual obligation to pay for the remainder of a fixed term.
- Keep written confirmation (screenshot or email) of any cancellation request and the date it was made.
What happens when you cancel
When you cancel a subscription, Glossybox will stop future renewal charges but does not automatically refund boxes you have already paid for. Access to subscriber benefits tied to an active subscription (such as special pricing or early offers) will end according to your billing/support confirmation. Glossybox retains account and subscription data per its terms; keep copies of cancellation confirmations and any correspondence in case you need to dispute later charges.
Will I get a refund?
You may be entitled to a full refund only in specific situations. If you cancel within the 14‑day cooling‑off period after receiving your first box and return it unopened and in its original packaging, Glossybox’s policy provides a full refund including standard delivery charges. For damaged, missing or incorrect items you must contact Glossybox within 14 days of delivery (or ship date) to request a remedy; refunds for valid returns are issued to the original payment method. Refunds typically take 5 - 10 business days to process and can take up to 14 days after processing to appear on your statement. Cancelling a subscription to stop future boxes does not trigger refunds for boxes already paid for.
Glossybox plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month (month‑to‑month) | US$21.00 (+ US$5 shipping to Canada) | Monthly | Flex‑cancel anytime |
| 12‑Month (pay monthly) | US$18.00 per month (+ US$5 shipping) | Monthly × 12 | Lower monthly rate with 12‑month commitment |
| 3‑Month prepaid | US$19.50 per box (US$58.50 total) + US$5 shipping per box | 3‑Months Upfront | Upfront 3‑month savings |
| 6‑Month prepaid | US$18.50 per box (US$111 total) + US$5 shipping per box | 6‑Months Upfront | Mid‑term prepaid savings |
| 12‑Month prepaid | US$17.50 per box (US$210 total) + US$5 shipping per box | 12‑Months Upfront | Best per‑box value |
Prices are listed in USD; Canada shipping adds a flat US$5 per box. Final charge in CAD will depend on your payment provider's exchange rate and any fees.
Your consumer rights in Canada
Canadian consumer protection varies by province, but generally there is a short cooling‑off period for some online purchases. Glossybox’s published policy grants a 14‑day right to cancel after receiving the first box, which is at least as protective as many local rules. If items arrive damaged or missing, you are entitled to a remedy (repair, replacement or refund) provided you contact Glossybox within the timeframe stated in their terms (typically 14 days). Be aware that binding subscription commitments (for example, a 12‑month plan) may be enforceable if clearly disclosed at point of sale, but could be challenged under provincial consumer protection rules if the commitment was not clearly or fairly presented.
Customer experiences
Reviews are mixed. Many customers praise the ordering experience, timely delivery, discovery of new brands, and occasional promotional offers. However, a significant number of subscribers report problems with cancelling - including unexpected renewals, repeat charges after cancellation, unclear cancellation steps, and slow or unhelpful customer service. Several complaints involve customers believing they subscribed to a month‑to‑month plan when a longer commitment applied. Keep these patterns in mind and retain proof of all communications.
Documentation checklist
- Account email and username, subscription / order reference numbers, and billing dates
- Screenshots of the subscription terms you were shown at sign‑up (term length, renewal and cancellation rules)
- Screenshot or copy of cancellation request and any confirmation (email or on‑screen message)
- Proof of delivery (tracking, delivery date) and photos of the box and packaging (especially if returning unopened)
- Return shipment tracking and proof of postage if you return a box
- Bank or card statements showing charges you wish to dispute
Common mistakes
Common errors include waiting until after the 15th of the month to request cancellation (which results in another billed box), assuming cancelling stops refunds for boxes already paid for, and returning opened items expecting the same refund entitlement as unopened returns. Other frequent issues are not saving cancellation confirmations, relying only on phone calls without written follow‑up, and misunderstanding a prepaid or 12‑month commitment as a month‑to‑month plan. Keep clear records and verify cancellation deadlines in your account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via online account | No refund for boxes already paid; stops future renewals if done before the 15th; full refund only under 14‑day first‑box return rules. | Medium - straightforward if done before deadline, but requires confirmation copy. |
| Contact customer service (email/phone) | Same refund rules apply; may resolve damaged/missing items claims if reported within 14 days. | Hard - many customers report slow or unhelpful responses and repeated follow‑up. |
| Send registered mail to the company address | Does not change policy refunds but provides formal proof of notice and date, which can help disputes. | Medium - more formal and traceable but takes time and may not speed refund processing. |
After cancelling
After you cancel, keep your cancellation confirmation and monitor statements for any further charges. If you believe Glossybox has charged incorrectly, contact customer service with your documentation and, if necessary, escalate to your card issuer to dispute a charge. Useful reference pages: Glossybox terms and conditions (Terms & Conditions) and their refunds and returns page (Refunds & Returns). For independent experiences and reports from other customers, see reviews on Trustpilot (Trustpilot Canada).
Address
Glossybox Customer Service Department
The Stables, The Hut Group, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, CW9 7RA, United Kingdom