Cancellation Grove Collaborative: Easy Method

What is Grove Collaborative

Grove Collaborative is a subscription-based retail service that sells household, personal care, and eco-friendly products and offers membership benefits under a Green Rewards VIP program. It operates auto-ship (subscription) product deliveries and a separate paid VIP membership that provides shipping discounts, rewards and other perks.

How to cancel Grove Collaborative

• Web (Auto-Shipments): Sign in to your account, go to Settings → Product Subscriptions, then click “Cancel All Product Subscriptions” to stop future auto-shipments. This is separate from the VIP membership.
• Web (VIP Membership): Sign in, open VIP Membership settings and cancel before the renewal date; membership remains active until the end of the billing cycle.
• Email: Send a cancellation request to support@grove.co (you can also copy community@grove.co) and include your account email, order or subscription details, and the cancellation you want.
• Phone: Call 1‑844‑476‑8375 for assistance or to request cancellation by phone.
• App stores (iOS/Google Play): Grove’s public guidance for app-store - direct subscriptions is limited; if you subscribed through Google Play or the App Store, manage or cancel that subscription through Google Play Subscriptions or your Apple ID subscription settings.

What happens when you cancel

Cancelling product subscriptions stops future auto-shipments; it does not retroactively refund fulfilled shipments unless the returned item qualifies under the returns policy. Cancelling VIP membership prevents future renewals but, if cancelled before the renewal date, the membership generally remains active until the end of the current billing cycle. Your account data (order history, saved addresses, and settings) typically remains in your account unless you request account deletion; ask support for account closure if desired.

Will I get a refund?

Product refunds: Grove’s published policy provides a 30‑day window for returns and refunds. For incorrect, defective, or damaged items, refunds are usually issued to the original payment method; for change‑of‑mind returns within 30 days you may return items using a pre‑paid shipping label for a full refund. VIP membership fees: annual VIP fees are generally non‑refundable, though Grove may issue a refund in certain cases if contacted promptly after a charge and at its discretion. Always request confirmation in writing of any refund agreement.

Grove Collaborative plans and pricing

Your consumer rights in Canada

Under general Canadian consumer protection principles, sellers must disclose terms clearly, and provinces may provide specific protections for auto‑renewals, cancellation, and unfair business practices. Grove’s own published return policy is 30 days for product refunds. Quebec law requires clear disclosure of auto‑renewal terms and may provide additional remedies if auto‑renewal was not sufficiently disclosed. There is no universal 14‑day European‑style cooling‑off right in Canada; you should consult provincial consumer protection offices or the Government of Canada consumer pages for specifics that apply in your province.

Customer experiences

User reports are mixed: some customers describe prompt refunds, helpful and friendly service, and a straightforward app experience for orders and returns. Other customers report repeated difficulties with cancelling, unexpected charges after they believed they had cancelled, continuing shipments, slow or limited customer service responses, and confusion over VIP charges or hidden subscription activations. These mixed experiences suggest keeping careful records and requesting written confirmation of cancellations.

Documentation checklist

• Account email, full name, and order or subscription numbers
• Dates of orders, charges, renewal, and attempted cancellations
• Screenshots of your account subscription pages showing current status and any cancellation buttons
• Copies of emails sent to or received from support; phone call notes including date, time and agent name
• Bank or card statement lines showing charges you dispute
• Return tracking numbers and proof of delivery (use registered mail for written notices to the US address to ensure proof of delivery)
• If applicable, photos of damaged or incorrect items

Common mistakes

Customers commonly assume cancelling auto‑shipments also cancels the VIP membership, or that cancelling via an app automatically stops billing through the app store; these are separate systems. Another frequent issue is not retaining written confirmation of cancellation, which makes disputes harder to resolve. People sometimes wait too long to request refunds (beyond the 30‑day window) or fail to follow return instructions (such as using the pre‑paid label), which can forfeit a refund or change the remedy to store credit.

Comparative recap

After cancelling

After you cancel, keep a copy of any confirmation message or reference number and monitor your bank or card statements for unexpected charges. If you need to return items, follow Grove’s returns procedure within 30 days to maximize the chance of a refund. For support use the Grove help resources and contacts: main site, support email and phone. For managing app‑store subscriptions, use the Google Play Subscriptions page or Apple’s Manage Your Subscriptions support page. For Canadian consumer help, consult federal or provincial consumer protection resources if you believe your rights were not respected.

Helpful links: Grove Collaborative, support@grove.co, Google Play subscriptions, Apple: manage subscriptions, Government of Canada: consumer information.

Address

Grove Collaborative, Inc., Attn: Customer Service, 1301 Sansome Street, San Francisco, CA 94111, United States of America