Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Happy Head
Happy Head, 844-962-4247, help@happyhead.com
Happy
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Happy Head service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Happy Head: Easy Method
What is Happy Head
Happy Head is a telehealth and ecommerce company that provides personalized prescription and non‑prescription hair‑loss products, including topical and oral medications, supplements, and devices. They offer recurring subscriptions for monthly supplies and maintain online account management alongside customer support by phone and email.
How to cancel Happy Head
- Web (direct subscription via Happy Head website): Log into your Happy Head account and cancel your subscription at least 3 days before your next billing date. If an order is already marked “Processing” or “Shipped,” it cannot be cancelled through the account interface and you must contact Happy Head support. See Terms of Use.
- Phone / Email: You can contact customer support to request cancellation. Happy Head’s listed contact options include phone 844‑962‑4247 and email help@happyhead.com; it’s recommended to confirm cancellation and retain confirmation details.
- App Store / Google Play subscriptions: Happy Head’s publicly available help and terms do not provide explicit platform‑store cancellation steps. If you subscribed through Apple or Google, check your App Store / Google Play subscription management and also contact Happy Head support to confirm cancellation and billing.
What happens when you cancel
When you cancel, future recurring charges should stop and your next scheduled shipment will not be renewed. Access to account features continues for the period already paid. Orders already in “Processing” or “Shipped” status may still be fulfilled even after a cancellation request unless customer support successfully intercepts them. Happy Head will retain account and order records in accordance with their policies; you should request confirmation of cancellation in writing (email) and keep any confirmation ID or message for your records.
Will I get a refund?
Refund eligibility depends on the product type and timing. For prescription products, Happy Head public terms include a 6‑Month Money‑Back Guarantee for your most recent month’s supply if you are unsatisfied: you must return the item within six months in its original packaging and matching the order number, and refunds may be issued minus shipping/handling. For non‑prescription items such as shampoo, conditioner, and supplements, Happy Head’s help documentation states returns and refunds are not accepted. The company’s general returns language also indicates returns must be made within 30 days of delivery and refunds (full or partial) are at Happy Head’s discretion and may require return shipping at the customer’s expense. For precise eligibility, contact support and confirm any return address, required documentation, and whether return shipping will be reimbursed. See Happy Head’s returns article and terms of use.
Happy Head plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Custom Topical Prescription Formula | C$80 - C$160/month | Monthly | Personalized topical compounds (e.g., minoxidil, finasteride, dutasteride combos) |
| Oral Finasteride (standalone) | C$32/month | Monthly | Oral finasteride 1 mg tablet |
| Oral Minoxidil (standalone) | C$30 - C$60/month | Monthly | Oral minoxidil, variable doses |
| Bundle - Finasteride + Minoxidil (Topical) | ≈ C$110/month after discount | Monthly | Combo topical Rx bundle |
| Bundle - Dutasteride + Minoxidil (Topical) | ≈ C$120/month after discount | Monthly | Combo topical Rx bundle |
| Bundle - Finasteride, Dutasteride & Minoxidil (Topical) | ≈ C$160/month after discount | Monthly | Triple‑compound topical Rx bundle |
| Hair Growth Supplements | ≈ C$75 first month, then C$105/month | Monthly | Oral supplements for hair health |
| Thickening Shampoo or Conditioner | ≈ C$30 first month, then C$40/month | Monthly | Hair‑thickening daily hair care |
| Dermaroller | ≈ C$35 first month, then C$50/month | Monthly | Scalp dermaroller device |
| Laser Helmet | ≈ C$1,350 one‑time | One‑time | Low‑level laser cap for hair growth |
| Note: Source prices were converted from USD to CAD (approx. 1 USD ≈ 1.35 CAD); billed Canadian prices may vary due to exchange rates and taxes. | |||
Your consumer rights in Canada
Canadian consumers often have statutory protections for distance and subscription purchases, including a 14‑day cooling‑off period in many provinces (for example, Quebec’s consumer protections and other provincial/federal laws) that allows cancellation and refunds for contracts concluded at a distance. Happy Head’s publicly stated policies do not explicitly cite or limit these statutory rights; statutory consumer protection law would typically override contractual terms to the extent of any conflict. Additionally, refund or return rules must not be unconscionable under Canadian law, so a policy that places all refunds “at sole discretion” may be limited by applicable provincial legislation. If you believe statutory rights apply and Happy Head refuses to comply, consider contacting your provincial consumer protection office for guidance or filing a complaint.
Customer experiences
Many customers report positive outcomes: visible hair improvement for some users, personalized treatments, and responsive, empathetic customer support that follows up and resolves issues. At the same time, negative experiences appear in public reviews: several customers describe the cancellation process as cumbersome or difficult, some felt upsold or pressured to continue subscriptions, and a few reported poor communication or unexpected charges. These mixed reports suggest that while support can be helpful, it’s prudent to request written confirmation of cancellations and refunds and to monitor billing after cancelling.
Documentation checklist
- Account email and full name used on the order
- Order number and date of the most recent shipment
- Screenshot or PDF of subscription page showing next billing date (if available)
- Copy of cancellation confirmation (email) or support ticket ID
- Photos of product packaging and order number if requesting a return (prescription refund eligibility)
- Return tracking number and carrier receipt if you ship an item back
Common mistakes
Waiting until the day of renewal: Happy Head requires cancellation at least 3 days before your next billing date, so cancelling too late can result in an additional charge. Assuming app‑store cancellation covers everything: Happy Head’s public guidance does not clearly address App Store or Google Play subscriptions, so cancelling only in your Happy Head account or only in the app store may leave a billing mismatch - confirm both places as applicable. Discarding original packaging: for prescription returns under the 6‑month guarantee, the returned product generally must be in original packaging and linked to the order number. Not keeping written confirmation: several reviewers report disputes over whether cancellation occurred; always request and save email confirmation or ticket numbers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct Happy Head account) | Refunds possible per policy: 6‑month money‑back for prescription (most recent month) and 30‑day general returns at company discretion; non‑Rx items often non‑returnable. | Moderate - must cancel ≥3 days before billing; orders marked Processing/Shipped require support intervention. |
| Phone / Email (support: 844‑962‑4247, help@happyhead.com) | Same refund framework applies; support can assist with cancellations and return instructions, but refunds remain subject to stated conditions. | Moderate - often effective but some customers report delays or extra steps; get written confirmation. |
| App Store / Google Play | Unclear from Happy Head’s public materials; refunds and cancellations may need to be handled through the platform and/or Happy Head - confirm with both. | Difficult/Unclear - no explicit Happy Head guidance; verify platform and vendor-side cancellation. |
After cancelling
After you cancel, watch your bank or card statements for any unexpected charges for at least two billing cycles. If you requested a refund, follow the return instructions from Happy Head and retain shipment tracking and receipts. If you encounter problems, escalate by replying to support emails, asking for a ticket number, or requesting to speak with a supervisor. Helpful links: Happy Head terms and policies (Terms of Use), cancellation help (How to cancel), and returns info (Returns & Refunds). Always retain written confirmation and support ticket IDs.
Address
Happy Head, 844‑962‑4247, help@happyhead.com