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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hims service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hims: Easy Method
What is Hims
Hims (Hims & Hers) is an online telehealth provider that offers prescription assessments, ongoing clinical support, and consumer health products such as medications for hair loss, erectile dysfunction, and weight management. In Canada the service operates through hims.ca and follows local terms and consumer protections while offering digital visits, prescriptions, and product fulfilment.
How to cancel Hims
Choose the method that matches how you signed up or where your account is managed. Follow the steps below to cancel your account or a subscription.
- From the Hims Canada site: Sign in at hims.ca, go to Account or Subscription settings and cancel there; or email support@hims.ca or support@forhers.ca asking to cancel. No cancellation fees apply.
- If you signed up on the U.S. site (forhims.com): cancel via your account dashboard ("Subscriptions" → "Manage Subscription" → "Cancel"), via the Hims app, live chat, email (help@forhims.com), or by phone (+1 917‑672‑8608). Note U.S. subscriptions typically require cancellation at least 48 hours before the next billing cycle. See the official guide at Hims cancellation help.
- If your subscription was purchased through Apple App Store (iOS): cancel in your Apple ID / Subscriptions settings. If purchased through Google Play (Android): cancel in Play Store subscription management. For store purchases, refunds and cancellations are governed by the store's policies.
- By postal letter (Canada): you may send a written cancellation to Hims & Hers Canada, Inc. - use registered mail (recommended) and request return receipt to keep proof of delivery.
What happens when you cancel
When you cancel a subscription Hims will stop future auto-renewals so no new recurring charges should occur after the current billing period ends. Access to subscription benefits (such as scheduled refills or member pricing) typically continues until the paid period expires. Your account data and prescription records remain subject to Hims’ privacy and retention policies; you may request copies or deletion per applicable law and Hims’ policies. Keep your cancellation confirmation (email or receipt) as proof in case of later billing disputes.
Will I get a refund?
On hims.ca the stated policy is that purchases are final and non‑refundable except where required by applicable law. For consumers in Québec, provincial law requires prorated refunds for the unused portion of services after cancellation. In other Canadian provinces refunds are generally not provided unless a legal requirement applies. For subscriptions or orders handled through the U.S. site, refunds are typically not issued once an order is processed or shipped, though exceptions (for faulty or incorrect items) may be made at the company's discretion. Always check the terms at hims.ca terms and keep cancellation records if you believe you are due a prorated refund under local law.
Hims plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| General visit fee | C$99 (typical, varies by category) | One-time (assessment) | Includes prescription valid up to one year and ongoing support |
| Branded semaglutide (weight loss) | More than C$200 per month | Monthly | Medication cost only (excluding clinical support if separately itemized) |
| Generic sildenafil (ED pills) | Approximately C$24 per month (six pills) | Monthly | Estimated cost for generic ED medication (not confirmed through Hims) |
Your consumer rights in Canada
Québec consumers have explicit protections under provincial law that require prorated refunds for unused portions of prepaid services; this applies to hims.ca transactions when Québec rules are relevant. Elsewhere in Canada the posted terms say purchases are final and non‑refundable unless required by law. Provincial consumer-protection rules cannot be waived by a vendor's terms when the law provides stronger rights. Preserve cancellation confirmations, receipts, and any communications from Hims as evidence if you need to assert rights with Hims or a consumer-protection agency.
Customer experiences
User reviews are mixed. Many customers praise the convenience of online assessment and reports of effective products, citing fast prescriptions, easy account setup, and helpful staff. At the same time, recurring negative themes on review sites include unexpected auto-renewals, difficulty cancelling, being charged after cancellation, and slow or disputed refunds. These mixed reports suggest it is especially important to get written cancellation confirmation and monitor bank statements after cancelling.
Documentation checklist
- Account email address and username (for the Hims account)
- Subscription name, plan details, and next billing date
- Cancellation confirmation (email or support ticket) or written notice with date
- Receipts, order numbers, and proof of payment for disputed charges
- If sent by mail, registered mail tracking number and return-receipt copy
Common mistakes
Common problems include assuming cancellation is immediate without checking the end of the paid period, failing to request or save a cancellation confirmation, and cancelling in the wrong place (e.g., attempting to cancel a store-managed subscription through Hims instead of via Apple or Google). Example: a user cancels the Hims account but forgets to cancel the App Store subscription, so the App Store continues billing. Another example: not observing the 48‑hour advance requirement on U.S. subscriptions and being billed for the next cycle. To avoid issues, follow the correct cancellation channel and retain proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| hims.ca account settings or email (support@hims.ca) | Generally no refunds; Québec prorated refund for unused services | Low to moderate (usually straightforward if you use account settings or email) |
| forhims.com dashboard / app / help@forhims.com / phone | Typically no refunds once processed; exceptions for faulty/incorrect orders may apply | Moderate (note: cancel at least 48 hours before billing cycle) |
| Apple App Store | Refunds governed by Apple’s policies (request via Apple) | Low to moderate (managed through Apple ID settings) |
| Google Play Store | Refunds governed by Google Play policies (request via Play Store) | Low to moderate (managed through Play Store subscriptions) |
| Postal letter to Canadian address (registered mail) | Depends on terms and provincial law; keep proof of mailing | Low (reliable proof but slower processing) |
After cancelling
After you cancel, monitor your bank/credit card statements for any unexpected charges and keep the cancellation confirmation. If you believe you are owed a prorated refund under Québec law, contact Hims support and reference provincial consumer protections. Helpful links: Hims Canada terms (hims.ca/terms), Hims cancellation help (cancellation guide), and instructions for cancelling subscriptions via Apple or Google through their account support pages. If billing continues after cancellation and support does not resolve it, keep documentation and consider contacting your payment provider or a local consumer-protection agency.
Address
Hims & Hers Canada, Inc. 50 rue de Bresoles Montréal, QC, H4C 1V5 Canada