Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Hoffman Car Wash.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Hoffman Car Wash: Easy Method
What is Hoffman Car Wash
Hoffman Car Wash operates a paid membership model (Unlimited Wash Club) that provides recurring automatic washes for enrolled vehicles at participating Hoffman locations. Memberships are managed centrally by Hoffman and billed on a recurring schedule according to the company’s terms and conditions.
The company publishes membership information and support materials on its website, including an FAQ and Unlimited Wash Club terms that describe cancellation and refund rules.
How to cancel Hoffman Car Wash
- Use Hoffman’s online membership update form on the Hoffman website (preferred method). See the FAQ and membership pages for the form and instructions: Hoffman FAQ and Unlimited Terms & Conditions.
- Or contact Hoffman Customer Care (Monday - Friday, business hours). Location managers and on-site staff cannot cancel memberships - cancellations must go through the website form or Customer Care.
- When you submit a cancellation you must provide identifying account information such as your name, account e-mail, and the vehicle identifier (license plate and/or security sticker number). Allow at least 5 business days before your next billing date for the cancellation to be processed; the cancellation becomes effective at the end of the current billing cycle.
- If you choose to cancel in writing, send a signed cancellation to the company mailing address (see Address section). Sending by registered mail is recommended so you have proof of delivery.
- There is no cancellation option through the App Store or Google Play even if you use an app; cancellations still must be done through Hoffman’s website or Customer Care.
What happens when you cancel
Cancellation is effective at the end of your current billing cycle: you retain access to Unlimited Wash benefits until that cycle ends, and automatic renewals stop going forward. Hoffman’s policy states cancellations must be received at least five business days before the next billing date to take effect on time.
Account records and contact details will remain with Hoffman per their account and privacy practices; retaining confirmation of your cancellation (screenshot, confirmation e-mail, or registered mail receipt) is important if there is a dispute about whether the cancellation was received.
Will I get a refund?
Hoffman’s published policy states there are no full or partial refunds regardless of usage, even if you cancel mid‑cycle. Additionally, Hoffman indicates refunds are not available for accounts that were not cancelled prior to billing processing.
That is the company policy; however, applicable provincial consumer protections in Canada may provide additional rights in certain circumstances (see the Consumer Rights section). If a billing error or unauthorized charge occurs, document it promptly and contact Hoffman Customer Care and your bank or card issuer.
Hoffman Car Wash plans and pricing
| Plan | Price (CAD) |
|---|---|
| Unlimited Wash Club | Varies |
| Other wash packages | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally require clear disclosure for automatic renewals and provide certain cancellation or cooling‑off rights. A company policy that disallows refunds or requires advance notice may be subject to provincial rules that override contract terms if those rules grant consumers broader protections.
If you believe Hoffman’s cancellation or no‑refund policy conflicts with provincial law (for example, automatic renewal or unauthorized billing protections), you can raise the issue with provincial consumer protection offices or seek guidance from a consumer rights organization. Also check whether your payment was processed through a digital platform (App Store / Google Play) - platform rules may impose additional obligations on how subscriptions are managed.
Customer experiences
Hoffman’s website highlights positive member comments praising speed, service quality and cost effectiveness for keeping vehicles clean. The company publishes excerpts from satisfied customers on its site.
Independent review sites show mixed to negative experiences for some customers, with reported issues including disputes over unauthorized billing, dissatisfaction with wash results, reports of vehicle damage, and difficulties obtaining refunds or clear resolution. These mixed reviews suggest it’s important to keep documentation (receipts, photos, confirmation messages) when problems occur.
Documentation checklist
- Account holder name and e-mail used for the membership
- License plate number and/or security sticker number
- Membership ID or customer number (if available)
- Date of next billing and last billing date
- Copies or screenshots of the membership page, terms & conditions, and any communications with Hoffman
- Confirmation of cancellation (e-mail, screenshot of form submission, or registered mail receipt)
- Bank/credit card statement showing the charge(s) if disputing billing
Common mistakes
Common errors include attempting to cancel at a physical location (location staff cannot cancel memberships), waiting until too close to the next billing date so the cancellation misses the 5 business‑day window, assuming App Store/Google Play or the on‑site staff can manage the subscription, and not keeping confirmation that the cancellation was submitted. Expect no refund under Hoffman’s policy if a billing cycle completes before the cancellation takes effect.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website membership update form | No (company policy: no full/partial refunds) | Low - online form; allow 5 business days before next billing |
| Customer Care (phone/email during business hours) | No (company policy) | Low - Medium - responsive during business hours; allow processing time |
| App Store / Google Play | No (no cancellation option provided via platforms) | Medium - High - not supported by Hoffman; may cause confusion |
| Location staff / on-site cancellation | No (staff cannot cancel memberships) | High / Not possible - location managers and staff are unable to cancel |
| Written mailed cancellation to company address | No (company policy) | Medium - allow mailing time and 5 business days processing; sending registered mail recommended |
After cancelling
After you submit your cancellation, keep the confirmation and monitor your account and payment method for any unexpected charges. If a charge posts after you cancelled and you provided sufficient notice, contact Hoffman Customer Care immediately and provide your cancellation documentation.
Helpful links: Hoffman FAQ - https://www.hoffmancarwash.com/faq/; Unlimited Terms & Conditions - https://www.hoffmancarwash.com/unlimited-terms-and-conditions/; Hoffman homepage - https://www.hoffmancarwash.com/. If you are in Canada and believe your consumer rights have been infringed, consider contacting your provincial consumer protection office for next steps.
Address
For written cancellations or correspondence, send to:
16 Kairnes St., Albany, NY 12205, United States
Include your name, account e-mail, vehicle license plate and/or security sticker number, and a clear statement that you request cancellation of the Unlimited Wash Club membership. Sending by registered mail (proof of delivery) is recommended.