Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Hubble
116 W Houston St
10012 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hubble service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Hubble: Easy Method
What is Hubble
Hubble is a company that sells daily disposable contact lenses, eyeglass frames, and related vision products, and offers subscription-style deliveries for contact lenses. The service is primarily managed through a web-based Member Portal and direct customer support channels.
How to cancel Hubble
- Via Member Portal: Sign in to your online Member Portal and follow the subscription/manage membership or cancellation links to cancel - this prevents further charges before your next shipment.
- By phone or chat: Call Hubble at +1 844 334 1640 (available 7 days a week, 9 AM - 9 PM ET, excluding federal holidays) or start a live chat with a customer service agent to request cancellation.
- App Store / Google Play: Not applicable - Hubble contact lens subscriptions are managed via web platforms; you cannot cancel these subscriptions via the App Store or Google Play.
What happens when you cancel
When you cancel, future scheduled shipments and recurring billing should stop so you will not be charged for subsequent orders. Any access to subscription-only features tied to active membership will end according to the timing of your cancellation (typically before the next shipment). Hubble will retain order and account records as part of its normal business processes; if you need your data removed or exported, contact customer support to request next steps.
Will I get a refund?
Hubble’s return/refund policy provides a 14-day window for returns and exchanges in most cases. You may return unopened boxes of contact lenses within 14 days of receipt for a full refund (excluding shipping and handling). Opened items that are defective or incorrect may be exchanged at no cost within 14 days, with Hubble covering return shipping for those exchanges. Frame orders can generally be returned within 14 days for a full refund minus a C$5 (or US$5) restocking fee; Hubble covers return shipping for frames. Refund eligibility outside these conditions or timeframes is limited; keep receipts and contact Hubble promptly if you believe your situation merits an exception.
Hubble plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| HubbleClub (Nursery Pal membership via Best Buy Canada) | C$19.99 | Monthly | Listed price when purchasing via Best Buy Canada; other Hubble Connected services may show USD pricing and convert by billing country/IP. |
Your consumer rights in Canada
Under Canadian consumer protection laws, many online purchases are covered by a 14-day "cooling-off" or return period for certain transactions. Hubble’s 14-day return/refund window for unopened items aligns with those typical protections. You should retain order confirmations, proof of delivery, and any communication with Hubble; if you encounter problems (refund not issued, charges continue), escalate promptly and, if necessary, consult your provincial consumer protection office or file a complaint with relevant consumer authorities.
Customer experiences
Customer reports are mixed. Positive feedback highlights easy ordering, quick delivery for some customers, helpful customer service interactions, and good value. Negative reports include difficulty canceling subscriptions for some users, missed or delayed shipments, and delays related to prescription verification. These experiences suggest being proactive: confirm cancellations, keep screenshots or emails of confirmations, and monitor shipments and billing following a cancellation.
Documentation checklist
- Order number and date, receipt or proof of purchase, and name on the account
- Photos of unopened packaging (if returning unopened lenses) or photos showing defects/errors (for opened/defective exchanges)
- Copies of any chat transcripts, confirmation emails, cancellation confirmation, and the date/time of phone calls
- Tracking number or proof of return shipment (if you return items by mail)
Common mistakes
Common mistakes include assuming cancellation through an app storefront applies (it does not for Hubble contact lens subscriptions), waiting until after the next shipment to cancel (which can trigger an additional charge), not saving cancellation confirmations, and failing to provide required documentation for returns. For example, a customer who cancels but does not obtain a confirmation email may have difficulty disputing a subsequent charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Member Portal | Refunds handled per return policy (unopened within 14 days full refund, excluding shipping) | Moderate - self-serve but follow-up may be required |
| Phone / Chat | Same refund policy applies; customer service can initiate cancellations and returns | Moderate - direct help available, hours listed; keep confirmation |
| App Store / Google Play | Not applicable - subscriptions are not managed via these stores | N/A |
After cancelling
After you cancel, confirm you have a written or screenshot confirmation that the subscription was canceled and monitor your bank or card statements to ensure no further charges. If you need to return products, follow Hubble’s returns process and ship within the 14-day window when applicable. For more information or to access your account, visit Hubble’s official site or support pages: Hubble Contacts and Hubble Contact Support. For consumer protection guidance in Canada, see the federal overview at Government of Canada - Consumer Protection.
Address
Hubble Contacts, 116 W Houston St, New York, NY 10012, USA