Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Hw Fantasy Limited
46 Lykavitou
2401 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hw Fantasy Limited service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Hw Fantasy Limited: Easy Method
What is Hw Fantasy Limited
Hw Fantasy Limited is the commercial entity referenced in the service Terms of Use for the app/service distributed via app stores. The Terms indicate the company manages subscriptions through the app stores and sets the contractual rules for use, billing and cancellations as published in the developer terms.
How to cancel Hw Fantasy Limited
- Cancel the subscription through your App Store or Google Play account settings at least 24 hours before the end of the current subscription or trial period; note that deleting the app does not cancel the subscription.
- If you want to provide written notice to the company, send a cancellation letter by registered mail (raccomandata A/R) to the registered office address (see "Address" section below) and keep the registered-mail receipt as proof.
- After cancelling in the store, keep screenshots or receipts showing the cancellation/turn-off of auto‑renew to support any later dispute.
What happens when you cancel
Cancelling stops automatic renewal for future billing cycles, provided the cancellation is completed before the stated 24‑hour cutoff. In most cases you will retain access to paid features until the end of the current paid period; the subscription typically remains active until that expiry date.
The Terms do not specify detailed data‑retention rules in the cancellation clause; your account and any content or data may be retained or processed according to the service's privacy policy and Terms of Use. If you need account deletion or data removal, check the privacy policy or contact support for steps and timelines.
Will I get a refund?
The Terms of Use state that payments for Hw Fantasy Limited subscriptions are non‑refundable and do not include an explicit cooling‑off or 14‑day refund right. That means the company’s stated policy is not to refund subscription charges.
Exceptions can occur only if an app store (Apple or Google), your payment provider, or applicable law requires a refund. If you believe a charge is incorrect or unauthorized, contact the app store first and, if necessary, your bank or card issuer to dispute the charge. You can also reference the Terms: Hw Fantasy Limited Terms of Use.
Hw Fantasy Limited plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is largely provincial and typically deals with unfair business practices and misleading representations rather than providing a general 14‑day cooling‑off right for digital subscriptions. There is no uniform federal rule granting automatic refunds for digital subscription cancellations; your rights will depend on the applicable provincial legislation, the specific facts (for example, misrepresentation or unauthorized charges), and the app store policies.
If you believe the Terms are unfair or you were misled, you may contact your provincial consumer protection office, the federal Competition Bureau for broader anti‑misleading concerns, or seek advice from consumer legal services. For billing disputes or unauthorized charges, contacting the app store and your payment provider promptly is important.
Customer experiences
The Terms themselves do not include user reviews. Typical user-reported issues with app subscriptions include confusion over the difference between deleting an app and cancelling a subscription, missing the app‑store cancellation deadlines, and requests for refunds that are declined because the developer’s Terms states payments are not refundable. Experiences vary: some users obtain refunds via the app store or their card issuer, while others are directed to the developer Terms and denied a refund.
Documentation checklist
- App store purchase receipt (transaction ID and date)
- Screenshot of subscription settings showing cancellation or auto‑renew turned off
- Copy of any correspondence with app store support or Hw Fantasy Limited
- Registered‑mail receipt if you sent written notice to the company
- Bank/card statements showing the charge(s)
Common mistakes
One frequent mistake is assuming uninstalling or deleting the app cancels the subscription; this does not stop billing. Another is waiting until the subscription renewal date - the Terms require cancellation at least 24 hours before the period ends. Some users expect a refund automatically after cancelling; the Terms state payments are non‑refundable, so refund requests may be denied unless the app store or law provides otherwise. Finally, failing to keep receipts or screenshots can make resolving disputes harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store | No (per Hw Terms); refunds subject to Apple policy and discretion | Low - cancel in account settings; refund depends on Apple |
| Cancel via Google Play | No (per Hw Terms); refunds subject to Google Play policy and discretion | Low - cancel in Play Store subscriptions; refund depends on Google |
| Send registered mail to company address | No (per Hw Terms); may serve as written notice but does not guarantee refund | Medium - preserves a written record; may be slower |
After cancelling
After you cancel, verify the subscription status in your app store account and keep all confirmation screenshots and receipts. If you need a refund or believe a charge is incorrect, open a request with the app store (Apple or Google) and provide your documentation. If the store declines and you believe local consumer law was breached, contact your provincial consumer protection office or consider contacting your payment provider to dispute an unauthorized or erroneous charge.
Helpful resources include the service Terms of Use and the app store support pages for subscription management and refund requests.
Key links: Hw Fantasy Limited Terms of Use, Apple: Cancel subscriptions on iPhone, Google Play: Cancel a subscription, Government of Canada - Office of Consumer Affairs, Competition Bureau Canada.
Address
Send written cancellation notice by registered mail (raccomandata A/R) to the registered office:
46 Lykavitou, Egkomi 2401, Nicosia, Cyprus