Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ipsy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Ipsy: Easy Method
What is Ipsy
Ipsy is a U.S.-based beauty-subscription service that sends curated sample or full-size beauty products to subscribers on a monthly or quarterly basis. Members choose between different plan tiers (Original, Extra, Ultimate, etc.), receive a themed box, and can also purchase one-off items through the IPSY Shop.
Ipsy handles subscriptions, shop orders, and membership management primarily through its website and mobile apps; Canadian subscribers are billed in USD with currency conversion, shipping fees and applicable taxes added at delivery.
How to cancel Ipsy
- Log in to your Ipsy account on the web. Go to "Your Membership" and click "Cancel Membership." To avoid being charged for the upcoming monthly box you must cancel on or before the 25th of the month at 11:59 pm Pacific Time. Cancelling after that time means you will be charged for the next box but your membership will not renew after that period. For annual or quarterly plans, cancel by the 25th of the month before the renewal date to avoid the next charge. Note: cancellation instructions via the App Store or Google Play are not separately detailed on Ipsy’s web guidance - if you subscribed through those stores, cancel via your Apple or Google account store subscriptions settings.
What happens when you cancel
When you cancel a monthly subscription via the web, your membership stops renewing after the current paid period. If you cancel before the monthly cutoff (25th, 11:59 pm PT), you will not be billed for the next month; if you cancel after the cutoff you will be billed for the next box but not subsequent months. For annual or quarterly prepaid plans, cancelling prevents automatic renewal but you keep access to any remaining prepaid boxes until they are delivered.
Ipsy retains account information per its policies; cancelling does not necessarily delete your account data. Shop purchases that were already placed remain final sale and will be fulfilled as ordered.
Will I get a refund?
Ipsy’s stated policy is that subscriptions and boxes are final sale and refunds are not offered for subscription charges. Annual memberships are nonrefundable once purchase/orders are placed, though cancelling prevents future automatic renewals. IPSY Shop (non-subscription) purchases are also final sale with no refunds, returns, or exchanges.
The primary exception is replacements: missing or damaged items from shop orders (and in some cases box shipments) may be replaced if reported within 45 days of the shipment date. If you believe an unauthorized charge occurred, contact your card issuer immediately to dispute the charge and document all communications with Ipsy; you may also consider filing a complaint with provincial consumer protection authorities.
Ipsy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| IPSY Original (monthly) | USD $14.00 + USD $6.95 shipping | Monthly | 5 deluxe-size samples |
| IPSY Extra (monthly) | USD $32.00 + USD $9.95 shipping | Monthly | 5 full-size products |
| IPSY Ultimate (quarterly) | USD $65.00 + USD $12.95 shipping | Quarterly | 8 full-size products |
| IPSY Extra + Beauty Boost (monthly) | USD $32.00 + USD $9.95 shipping + USD $15.00 Beauty Boost | Monthly | 5 full-size products + 1 premium full-size "Beauty Boost" item (worth ≥ $40) |
Your consumer rights in Canada
Canadian consumers are protected by provincial and federal consumer-protection laws that require clear consent for charges and provide remedies for unauthorized billing and misleading business practices. In Québec, the Consumer Protection Act contains specific rules about consent and billing; alleged unauthorized charges or failures to honour cancellation requests may be subject to complaint and enforcement by provincial authorities.
If you experience unauthorized charges, difficulty cancelling, or a refusal of a refund where one may be appropriate, retain documentation (screenshots, emails, timestamps) and consider contacting your payment provider to dispute the charge, filing a complaint with your provincial consumer protection office (e.g., Office de la protection du consommateur for Québec), and reporting the issue to federal consumer services such as the Office of Consumer Affairs.
Customer experiences
Reviews are mixed. Some Canadian customers report good value and access to higher-end brands as reasons they subscribe. Positive comments often highlight product discovery and occasional high-value items in boxes.
Conversely, many negative reports cite difficulty reaching live customer service, delayed or missing shipments for Canadian addresses, "label created" tracking issues, and frustration over no-refund final-sale policies. Several users report alleged unauthorized charges or trouble getting cancellations acknowledged - these experiences have led some Canadians to escalate with banks or consumer-protection agencies.
Documentation checklist
- Account email, username, and any order/subscription numbers
- Screenshots of your membership page showing cancellation buttons, dates and times of cancellation attempts
- Transaction statements showing charges (dates, amounts, last four digits of card)
- Copies of emails, live-chat transcripts, or messages with Ipsy support
- Shipping/tracking details and photos of damaged or missing items (if reporting replacements)
- Proof of attempted cancellation via App Store/Google Play if subscribed through those stores
Common mistakes
One common mistake is cancelling after the monthly cutoff (the 25th at 11:59 pm PT). Cancelling after that time typically results in being charged for the following month's box and only prevents future renewals. Another frequent issue is assuming shop purchases are covered by the same refund policy as subscriptions; IPSY Shop orders are generally final sale and cannot be cancelled once placed, though missing or damaged items may be replaced if reported within 45 days of shipment.
Users also sometimes attempt to cancel only in the app store while their subscription is managed on the Ipsy website (or vice versa). Verify where your subscription was purchased and follow the correct cancellation flow; keep screenshots and timestamps to prove you attempted cancellation if any dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Account (Ipsy website) | No refunds for subscriptions; cancelling prevents future billing if done by the cutoff | Low - direct account controls; must meet the 25th 11:59 pm PT cutoff |
| App Store / Google Play | No refunds from Ipsy; refunds handled per Apple/Google store policies (not detailed by Ipsy) | Medium - High - requires managing subscription through your app store account settings |
| Postal mail (certified to Legal Department) | No refunds for subscriptions; provides dated proof of cancellation request | Medium - slower but provides formal documentation (recommended when other attempts fail) |
After cancelling
After you cancel, monitor your account and your payment method for any unexpected charges. Keep copies of your cancellation confirmation, screenshots and any correspondence. If you do see an unauthorized charge, contact your bank or card issuer immediately to dispute it and provide them with your documentation.
For additional help and to read community feedback, you can visit Ipsy’s site and review pages: Ipsy, Canadian Trustpilot reviews: Trustpilot - Ipsy (Canada), and community discussions such as Reddit where users share shipping and cancellation experiences: r/Ipsy. For consumer-rights guidance in Québec or elsewhere in Canada, see your provincial consumer protection office (for Québec: Office de la protection du consommateur) and the federal Office of Consumer Affairs (OCA).
Address
If you choose to send a formal cancellation or complaint by certified mail (recommended: return receipt requested), address it to:
IPSY
Attention: Legal Department
903 Colorado Ave.
Santa Monica, CA 90401
United States