Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Kobo
135 Liberty Street, Suite 101
M6K 1A7 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kobo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Kobo: Easy Method
What is Kobo
Kobo (Rakuten Kobo Inc.) is an eReader and digital bookstore service that sells eBooks, audiobooks, subscriptions (Kobo Plus / audiobooks), and hardware (eReaders and accessories). Kobo Canada operates an online store (ca.kobobooks.com) and account management at kobo.com for subscriptions and purchases.
How to cancel Kobo
- Web purchases (ca.kobobooks.com): Sign in, go to Order Status, select the order and cancel within 8 hours of purchase for standard shipping (no restocking fees). For express shipping, contact Customer Care immediately - cancellation is possible only if fulfillment has not started. Final-sale items (for example, eGift cards) cannot be cancelled.
- Subscriptions (Kobo Plus / Audiobooks): Sign in at kobo.com → My Account → My Subscriptions and cancel there; cancellation takes effect from the next billing cycle. If you bought through in‑app stores (Apple/Google), cancel or request refunds through Apple/Google support.
- Hardware (eReaders/accessories): Use the Returns process in your order/account or contact Customer Care to start a return within 45 calendar days; keep original packaging and proof of purchase. Expect restocking fees where specified and final‑sale exclusions.
- If you prefer written withdrawal by mail (rare for Canadian digital purchases), send registered mail to Rakuten Kobo Inc., 135 Liberty Street, Suite 101, Toronto, Ontario, Canada, M6K 1A7 and follow up with Customer Care.
What happens when you cancel
When you cancel a subscription, recurring billing stops and you generally retain access until the end of the current paid billing period; access to subscription content may be revoked immediately if stated in the terms. Cancelled single digital purchases remain in your account library but refunds are typically not issued; access is not removed unless a refund is granted. For hardware returns, once the item is received and inspected, Kobo issues a refund to the original payment method (less any applicable restocking fee) and updates your order status.
Will I get a refund?
Digital content (eBooks/audiobooks) is generally final sale in Canada; refunds are not provided once content has been accessed or downloaded. EU consumers have a 14‑day cooling‑off right for digital subscriptions if they haven’t accessed the service, but that EU right does not apply to Canadian purchases. Subscription fees for non‑EU residents are not refundable after they have been charged, except where local law or a specific promotion states otherwise. Hardware bought from Kobo Canada is returnable within 45 days and refunded to the original payment method once returned in original condition; final‑sale items such as eGift cards or shipping protection are non‑refundable. In‑app purchases (Apple App Store or Google Play) follow those platforms’ refund processes, not Kobo’s.
Kobo plans and pricing
| Plan / Product | Typical Price | Billing | Notes |
|---|---|---|---|
| Kobo Plus (eBooks subscription) | Varies | Monthly / Annual | Access to a rotating catalog; cancel via My Subscriptions. |
| Audiobook subscription | Varies | Monthly | Cancel in account; fees charged are typically non‑refundable for non‑EU residents. |
| Individual eBooks / Audiobooks | Varies | One-time purchase | Digital sales are generally final in Canada once accessed. |
| eReaders and accessories | Varies | One-time purchase | Returns accepted within 45 days in original condition (subject to restocking fees). |
| Shipping (Standard / Express) | Varies | Per order | Standard orders can be cancelled within 8 hours; express requires Customer Care before fulfillment. |
Your consumer rights in Canada
Under Kobo Canada’s terms and general Canadian practice, digital content sales are treated as final - there is no statutory right to cancel digital downloads once accessed. For hardware and physical items, Kobo’s policy permits returns within 45 calendar days in original condition; this is Kobo’s stated return window and aligns with retailer practices, though provincial consumer protection laws may provide additional remedies in some cases. Subscriptions have no mandatory refund right in Canada; any cooling‑off period in EU law does not apply to Canadian residents. In‑app purchases are governed by Apple or Google policies, so refunds and cancellations for those purchases must go through the respective store.
Customer experiences
Many Canadian customers praise Kobo eReaders for light weight, comfort, strong battery life, and useful page‑turn buttons. Reviews also cite good value from Kobo Plus and generally positive shipping experiences. On the other hand, some users report difficulties with customer service responsiveness and unresolved issues, Bluetooth pairing or remote page‑turner disconnections, delays in returns processing (including slow or unclear return label issuance), and occasional problems adding payment methods on the website or app.
Documentation checklist
- Order number and date
- Account email/username used for the purchase
- Proof of purchase (order confirmation, receipt)
- Device serial number (for hardware warranty/returns)
- Screenshots of the order page, error messages, or the in‑app purchase receipt if applicable
- Original packaging and accessories for hardware returns
Common mistakes
Customers often assume digital purchases can be refunded after download - once content is accessed, refunds are typically not available. Another frequent error is expecting pro‑rata refunds for subscriptions after cancelling mid‑cycle; Kobo generally stops renewal but may not refund the current period for non‑EU accounts. Buyers who purchase inside the Apple App Store or Google Play then contact Kobo directly for refunds find those requests must go to the platform instead. Missing short cancellation windows (for example, the 8‑hour window for standard shipping) or returning items after the 45‑day hardware window are common reasons refunds are refused.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web order cancel (standard shipping, within 8 hours) | Possible (full, no restocking fee if within window) | Low |
| Express shipping cancel (before fulfillment) | Possible (contact Customer Care; only if not fulfilled) | Medium |
| Subscription cancellation (Kobo Plus / Audiobooks) | No refund for already‑paid fees for non‑EU residents; stops future billing | Low |
| Hardware return (within 45 days) | Refund to original payment method (less restocking fee where applicable) | Medium |
| In‑app purchases (Apple / Google) | Handled by Apple/Google refunds, not Kobo | Medium - High |
After cancelling
After you cancel, confirm the cancellation email and check your account Order Status or My Subscriptions to verify the change. For refunds, monitor the original payment method - bank or card processing can take several business days. If you need help, contact Kobo Customer Care and have your order number and account details ready. For platform purchases, visit Apple or Google support pages for refund requests. For returns of hardware, follow the return instructions provided and keep tracking details until you receive confirmation of refund.
Useful pages: Kobo Canada store, Kobo Help Center, My Account / Subscriptions.
Address
Rakuten Kobo Inc., 135 Liberty Street, Suite 101, Toronto, Ontario, Canada, M6K 1A7