Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Laithwaites
Laithwaite's Wine Customer Services, Hurricane Road, Gloucester Business Park
GL3 4AQ Gloucester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Laithwaites service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Laithwaites: Easy Method
What is Laithwaites
Laithwaites is an international wine retailer and subscription service that sells individual bottles and curated wine clubs. Customers typically receive scheduled shipments (club boxes or collections) and manage accounts online; Laithwaites often references UK-style distance selling protections in its customer communications.
How to cancel Laithwaites
- If you have an online account, log in and check the subscription or membership area first to cancel there; take screenshots of any confirmation. If account cancellation is not available or does not produce confirmation, contact Customer Services by phone or by sending a written cancellation to the Cancellation Department (see Address section below) using recorded delivery for proof. For new subscriptions, review any 14‑day cooling‑off note (see Refunds). Allow at least 7 - 14 days’ notice before your next scheduled shipment to avoid being billed for that shipment (per publicly available guidance).
What happens when you cancel
When your cancellation is processed, future scheduled shipments should stop and your membership should not auto‑renew. Access to member‑only offers or online account benefits may end immediately or at the end of the current billing cycle depending on the plan. Laithwaites may retain account and order information for record‑keeping and legal purposes; request deletion or retention details from Customer Services if required.
Will I get a refund?
Laithwaites commonly references UK‑style distance selling protections: for new subscriptions you may have a 14‑day right to cancel after receiving the first delivery and obtain a refund, typically less any cost for opened bottles. Outside that initial period, refunds depend on the company’s terms, timing of cancellation relative to the next shipment, and whether goods were delivered. No Canada‑specific refund policy for Laithwaites was located in the publicly available sources. If an order is not delivered within a promised timeframe, Ontario rules may allow you to cancel and demand a refund (see consumer rights section).
Laithwaites plans and pricing
| Plan | Price (CAD) |
|---|---|
| Introductory offers | Varies |
| Quarterly wine club shipments | Varies |
| Reserve collection | Varies |
| Premier collection | Varies |
| Unlimited membership | Varies |
Your consumer rights in Canada
Canadian provincial laws apply to consumer contracts made in Canada. In Ontario, general consumer protection rules give limited default cooling‑off rights (for example, door‑to‑door and certain direct sales) but these are not typically applicable to standard online subscription services. Where goods are not delivered within 30 days of the promised delivery date, Ontario law permits cancellation and a refund. You are also protected against misrepresentation, hidden contract renewals, or charges that exceed written estimates - if these occur you may have statutory remedies. For details, consult the Ontario government consumer pages.
Customer experiences
Customer reviews are mixed. Positive feedback mentions helpful, knowledgeable wine advisors and a willingness to refund unsatisfactory wines. Negative reports frequently describe recurring charges after attempted cancellation, unresponsive customer service, unordered deliveries, shipping problems, and difficulty removing payment details. These patterns suggest documenting every cancellation attempt and keeping proof of communications.
Documentation checklist
- Account username/email and order number(s)
- Dates of first delivery and next scheduled shipment
- Screenshots or copies of online cancellation attempts and any on‑screen confirmations
- Phone call dates/times and names of agents (if given)
- Bank or card statements showing charges to dispute (if applicable)
- Copy of the recorded delivery receipt and proof of posting when sending a written cancellation
Common mistakes
Common errors include waiting until too close to the next scheduled shipment (which can result in being charged for that shipment), not keeping proof of cancellation attempts, and assuming Canadian law automatically grants the same 14‑day “cooling‑off” right often referenced in UK distance‑selling rules. Another frequent issue is failing to cancel subscriptions made through an app store (Apple or Google), which sometimes require cancellation through the App Store/Google Play rather than the merchant’s website.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Account cancellation | Possible within 14 days for first delivery (UK‑style); otherwise depends on timing/terms | Low to Medium |
| Phone Customer Services | Possible, but subject to company policy and agent handling | Medium |
| Recorded delivery letter to Cancellation Department | Creates stronger proof for dispute or refund requests; refund depends on timing/terms | Medium to High (requires postage, time) |
After cancelling
After you cancel, keep all confirmation emails, screenshots, and proof of posted letters. If charges continue, contact your card issuer to dispute unauthorized or recurring charges and consider blocking or replacing the card in extreme cases. If you believe Laithwaites has breached consumer protection rules (misrepresentation, late delivery, hidden renewals), you can contact your provincial consumer protection office for guidance. For further reading on cancellation timing and UK‑style distance selling notes referenced by Laithwaites, see the publicly available resources linked below.
Useful links: cancellation guidance (third‑party summary), customer reviews (Trustpilot Canada), customer complaints (SiteJabber), Ontario consumer rights overview.
Address
Send written cancellations by recorded delivery addressed to the Cancellation Department: Laithwaite's Wine Customer Services, Hurricane Road, Gloucester Business Park, Gloucester, GL3 4AQ, United Kingdom. Using recorded delivery (for example Royal Mail Recorded Delivery) creates proof of posting and receipt.