Cancellation Liquid I.V.: Easy Method

What is Liquid I.V.

Liquid I.V. is a company that sells hydration products - single‑serve powder packets and multipacks - alongside subscription (membership) options and mobile app offerings. Products are sold through the Liquid I.V. website, third‑party retailers in Canada, and via app stores when subscriptions or purchases are made on mobile devices.

This guide explains how to cancel memberships and subscriptions, what to expect for refunds in Canada, key documentation to keep, and common pitfalls to avoid.

How to cancel Liquid I.V.

• Website membership (purchased at liquid‑iv.com): Log into your account at liquid‑iv.com, go to “membership options,” and follow the cancellation instructions. Requests must be received by the first day of the month; cancellations received after that day take effect the following month. You retain membership benefits until the end of your paid term and there is no prorated refund for unused days. For written requests or disputes see the Terms & Conditions. (Terms & Conditions (Canada).)
• Apple App Store (iOS): If the subscription was purchased through Apple, cancel through Apple directly (iPhone Settings → your Apple ID → Subscriptions → select subscription → Cancel Subscription). Apple handles any refunds. See Apple Support (Canada).
• Google Play (Android): If the subscription was purchased through Google Play, cancel through the Play Store app (Play Store → Profile icon → Payments & subscriptions → Subscriptions → select subscription → Cancel subscription). Google Play handles refunds. See relevant app‑store support pages or the app cancellation help article. (App‑store cancellation help.)

What happens when you cancel

When you cancel a Liquid I.V. website membership that follows the policy above, the cancellation will take effect at the end of your current paid period if the request misses the first‑of‑month cutoff. Membership benefits remain active until the paid term ends; Liquid I.V. does not provide prorated refunds for partially unused billing periods. For subscriptions purchased through Apple or Google, cancellation stops future renewals at the platform level but does not delete account data on Liquid I.V.’s site; you should log in and review your account settings if you want account changes or deletion. Liquid I.V. retains transactional data as described in its Terms & Conditions and privacy policy.

Will I get a refund?

For purchases made on liquid‑iv.com, Liquid I.V. instructs customers to contact info@liquid‑iv.com within 60 days of delivery to initiate returns and refunds. Returns are accepted only for items purchased directly from liquid‑iv.com; excluded items include samples, merchandise, or gift‑with‑purchase items. Orders over US$400 are final sale and not refundable. Refunds are processed after the returned order arrives at the warehouse and is inspected. The company’s policy also states there are no prorated refunds for subscription cancellations.

If your purchase was made through Apple’s App Store or Google Play, the respective platform handles cancellations and any refund requests; you must contact Apple or Google for those refunds. Note that the 45‑Day Satisfaction Guarantee referenced by Liquid I.V. appears to apply to U.S. purchases from certain sellers and may not apply to Canadian purchases - check the guarantee terms or your point of purchase for applicability. (Shipping & Returns policy, Satisfaction Guarantee (example page).)

Liquid I.V. plans and pricing

Typical Canadian retail prices and one‑time product offers include (prices were observed in early 2025 and vary by retailer):

Your consumer rights in Canada

Canadian consumer protection laws provide baseline rights that vary by province. In many provinces, online purchases have statutory protections such as a short “cooling‑off” or cancellation period, requirements for clear refund policies for defective or misdescribed goods, and obligations to provide remedies (repair, replacement or refund) for defective items. Liquid I.V.’s stated 60‑day return window and “no prorated refund” subscription rule may intersect with provincial law; where provincial law provides greater protection, that law typically prevails. The applicability of these protections depends on whether the purchase was a physical good, a digital subscription, or a platform (Apple/Google) transaction - platform transactions are often governed by the platform’s terms and refund process.

Customer experiences

Public reviews are mixed. Positive reviews (for example on Walmart.ca) praise the Lemon‑Lime mix for easy use, fast dissolution, and effective hydration - customers using the product in hot conditions or during exercise report satisfaction. (Walmart.ca reviews.)

Negative feedback on sites such as Trustpilot and the BBB includes recurring issues: some buyers report hard or clumpy packets (possible quality control), slow or non‑responsive customer service, shipping delays, and problems cancelling subscriptions or obtaining refunds. Several complaints describe orders stuck in transit or shipments sent to wrong addresses and not resolved promptly. These issues highlight the importance of keeping documentation and following the correct cancellation path for your purchase channel. (Trustpilot, BBB complaints.)

Documentation checklist

• Order number and order date (from liquid‑iv.com or retailer receipt)
• Account email and subscription ID (screenshot of membership options page showing active subscription)
• Payment proof (credit card statement or receipt)
• Delivery confirmation or tracking number and delivery date
• Photos of product condition (e.g., clumpy or damaged packets) if requesting a return for quality
• All emails, chat transcripts, and message timestamps with Liquid I.V. or the retailer/platform
• Return authorization emails or RMA numbers (if provided)
• Proof of mailing returns or written cancellation (registered mail tracking/return receipt) if you send written notices

Common mistakes

Avoid these common problems: cancelling through the wrong channel (for example, trying to cancel an App Store subscription on the Liquid I.V. website), missing the website’s first‑of‑month cancellation cutoff and assuming cancellation is immediate, and not saving cancellation confirmation. Many customers assume a prorated refund will be issued after cancelling a membership - Liquid I.V. states it does not prorate membership refunds. Also, if you bought via Apple or Google Play, handling refunds through Liquid I.V. rather than the platform will usually delay resolution.

Comparative recap

After cancelling

After you cancel, keep records: save cancellation confirmations, order and shipping receipts, and any return tracking numbers. If you need to request a refund for a website purchase, email info@liquid‑iv.com within the stated return window and attach the documentation checklist items above. For App Store or Google Play purchases, submit refund requests to Apple or Google via their support sites.

If a dispute is not resolved, consider contacting your payment provider to dispute a charge or seek help from your provincial consumer protection office. Useful links: Liquid I.V. Shipping & Returns (shipping & returns), Terms & Conditions (terms & conditions (Canada)), Apple Support (App Store subscription support), and general app cancellation help (app cancellation help).

Address

Liquid I.V., 4136 Del Rey Ave, Marina del Rey, CA 90292, United States