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I hereby notify you of my decision to terminate the contract relating to the Lola service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lola: Easy Method
What is Lola
Lola refers to multiple apps and services under the "Lola" brand: the AI‑powered chat app marketed as LolaChats and a Live Video service accessible at lola.partners. LolaChats uses in‑app subscriptions that auto‑renew through the Apple App Store. The Live Video app (lola.partners) offers purchases and subscriptions through app stores and provides account management features within the app.
How to cancel Lola
- For LolaChats (AI app): open your Apple App Store account settings, find Subscriptions, locate LolaChats and turn off auto‑renewal or cancel the subscription there. See the LolaChats terms: lolachats.com - Terms.
- For Lola Live Video (lola.partners) purchases/subscriptions: cancel via the App Store or Google Play subscriptions manager where the purchase was made; purchases are final per the app terms, so refund requests (if applicable) must go through the store. See: lola.partners - Terms.
- If you want to delete your Live Video app account: first cancel any active App Store or Google Play subscriptions, then delete the account from the app’s in‑app settings or contact Lola support to request deletion; account deletion requests are processed within two business days. See: lola.partners - Delete Account.
- If you prefer written notice, send a clear cancellation and/or account deletion request by registered mail (raccomandata A/R) to the company address (see Address section below) so you have proof of delivery.
What happens when you cancel
When you cancel an auto‑renewing subscription through the App Store, the subscription will stop future renewals and remain active until the end of the current paid period. You will retain access for the remainder of that period unless the app’s terms state otherwise. Deleting a Live Video account typically removes or disables your profile and associated personal data per the provider’s account deletion process; follow the app’s in‑app deletion flow or contact support to confirm what data will be removed.
Will I get a refund?
LolaChats’ published terms state “No Refunds. All payments are non‑refundable, including partial months of service.” For Lola Live Video, terms indicate purchases are final and non‑refundable except where required by applicable law; any refund requests must be made through the App Store or Google Play. In Canada, statutory consumer rights may create exceptions in specific circumstances - see the consumer rights section below and the app store policies for refund procedures.
Lola plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lola’s Learningland Monthly Subscription | C$11.99 | Monthly | Access to content with 1‑week free trial |
| Lola’s Learningland Annual Subscription | C$79.99 | Annual | Year‑long access with 1‑week free trial |
| Lola’s Learningland Learningpack 6‑month | C$49.99 | 6‑month | Limited‑time pack |
| Lola’s Learningland Learningpack 3‑month | C$24.99 | 3‑month | Limited‑time pack |
| Lola’s Learning World VIP pack | C$17.99 | One‑time | Full version lifetime access |
| Lola’s Learning World Entry pack | C$4.99 | One‑time | Age‑1 targeted tasks |
| Lola’s Learning World Medium pack | C$12.99 | One‑time | Age‑4 tasks |
| Lola’s Learning World Hard pack | C$12.99 | One‑time | Age‑5 tasks |
| Lola’s Learning World 12‑month Subscription | C$12.99 | Annual | Access for 12 months |
| Lola’s Learning World 6‑month Subscription | C$12.99 | 6‑month | Access for 6 months |
| Lola’s Learning World 3‑month Subscription | C$7.99 | 3‑month | Access for 3 months |
| Lola’s Learning World 1‑month Subscription | C$3.99 | Monthly | 1 month access |
| Lola’s Learning World 7‑day Subscription | C$2.99 | Weekly | 7‑day access |
| Lola Speak Premium | C$99.99 | Premium Tier | Highest tier |
| Lola Speak In‑App Purchase Tiers | C$9.99 - C$59.99 | Variable | Various purchase options |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some statutes include short cooling‑off periods or statutory remedies in specific circumstances, but digital goods and in‑app subscriptions are often treated differently and may be excluded from certain cooling‑off rules. You may have a right to a refund where a product is defective, not as described, or a refund is otherwise required by provincial law. Review the applicable provincial consumer protection legislation and the App Store/Google Play refund policies for guidance on potential exceptions.
Customer experiences
Public, aggregated user review summaries for these specific Lola products are not provided here. Reported experiences in app reviews often focus on ease of canceling subscriptions via the App Store or Play Store, and on refund denials when app terms state “no refunds.” Because refunds for digital subscriptions are commonly refused, many users recommend documenting cancellations and keeping receipts or store confirmation messages.
Documentation checklist
- App Store or Google Play receipt (email or screenshot) showing the subscription or purchase.
- Screenshot of subscription settings showing the active subscription and cancellation option.
- Date/time stamped confirmation of subscription cancellation from the app store, if available.
- Copies of any in‑app account deletion requests and confirmation messages.
- If sending written notice, a copy of the registered mail receipt and delivery confirmation (raccomandata A/R).
- Reference to relevant terms of service (links to the Lola terms pages).
Common mistakes
Users sometimes assume deleting the app cancels the subscription - it does not. Another common error is requesting a refund directly from the app developer when the purchase was made through Apple or Google; stores typically handle refunds for in‑store purchases. People also neglect to keep proof of cancellation or receipts, which makes disputes harder to resolve. Example: uninstalling the app without turning off auto‑renew in your App Store account will usually result in ongoing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel LolaChats via Apple App Store | No refunds for partial periods per LolaChats terms; refunds generally unavailable | Low - cancel in App Store subscriptions |
| Request refund for Lola Live Video purchase via App Store/Google Play | Generally final/non‑refundable; refunds only if required by law or approved by store | Medium - must follow store refund request process |
| Delete Live Video account after cancelling subscriptions | Account deletion does not usually trigger refunds; refunds handled via store or legal exceptions | Medium - must cancel subscriptions first and use in‑app deletion or contact support |
After cancelling
Keep copies of receipts, cancellation confirmations and any correspondence. If you believe you are entitled to a refund under Canadian law, raise the issue with the App Store or Google Play first and keep records of their response. For account‑deletion requests or developer contact, use the Live Video deletion page: lola.partners - Delete Account and review the Lola Live Video terms at lola.partners - Terms. For LolaChats terms see lolachats.com - Terms. If you send any written cancellation or dispute, use registered mail (raccomandata A/R) so you have proof of sending and delivery.
Address
Send registered mail correspondence to:
Forum Health and Personal Care LLC
22 W 19th St, Floor 5
New York, New York 10011
United States