Service de résiliation N°1 en United Kingdom
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Lookfantastic.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Lookfantastic: Easy Method
What is Lookfantastic
Lookfantastic is an online beauty retailer and subscription service that sells cosmetics, skincare, haircare and related products, and operates a monthly Beauty Box subscription. It serves customers internationally, including Canada, through its website and account-based services.
How to cancel Lookfantastic
Choose the cancellation route that matches your purchase: account-based subscription cancellation for Beauty Boxes and other recurring services, or contract/cancellation notices for single purchases you wish to withdraw under consumer law. For formal postal cancellations, use a registered letter (raccomandata A/R) to the customer service address noted below.
- Cancel online (recommended for subscriptions): Sign in to My Account on lookfantastic.com, go to Subscriptions or Orders and click the "Cancel Subscription" button or follow the subscription cancellation flow. Cancelling via your account stops future auto-renewal but does not automatically refund charges already taken.
- Beauty Box deadline: For 1-, 3-, 6- or 12-month Beauty Box subscriptions you must cancel before the 25th day of your subscription-expiry month via My Account, otherwise the subscription will auto‑renew for the next term.
- Formal postal cancellation (if you prefer or need proof): Send a registered letter (raccomandata A/R) addressed to the customer service department (address below) stating you wish to cancel the contract; keep the postal receipt as proof of dispatch.
- If your cancellation is because of an unwanted physical order, use the standard returns process on the website (see Returns & Refunds link below) or contact customer service if you intend to exercise your statutory cancellation right.
What happens when you cancel
If you cancel a subscription via your account, future auto‑renewal will stop; you will typically retain access to any paid-for subscription period already started until it expires. Cancelling does not automatically remove your account or necessarily erase stored personal data - Lookfantastic’s Terms govern data retention and you may need to request account deletion separately.
If you send a registered cancellation letter, the cancellation date will be the date the seller receives the notice; keep postal proof and await confirmation by email. For goods returned to Lookfantastic, the company will process returns once items are received and inspected (see refund times below).
Will I get a refund?
Standard policy: Lookfantastic offers a 30‑day returns window from date of receipt for unwanted items in pristine condition (unopened, unused, seals intact) and processes refunds for returned goods. This 30‑day policy is in addition to statutory rights.
Refund processing: Refunds for returned goods are typically processed within approximately 3 - 5 working days after Lookfantastic receives the items and you will be notified by email. Note that some items - perishables, certain subscription/beauty-box contents - may be excluded or subject to specific terms and limitations.
Statutory rights: Under Canadian consumer law you retain a 14‑day cooling-off right from taking physical possession of goods to cancel a contract; this may entitle you to a refund under the law in addition to the retailer’s promotional returns policy. Outcomes for subscription renewals and auto-charged periods depend on timing and whether a return of goods is practicable; cancelling a subscription prevents future charges but does not automatically refund previous completed charges unless a return or contract-right applies.
Lookfantastic plans and pricing
| Plan | Price | Billing / Auto‑renew |
|---|---|---|
| One‑off product orders | Varies | Single payment; no auto‑renew |
| Beauty Box - 1‑month | Varies | Auto‑renews monthly unless cancelled before the 25th of the expiry month |
| Beauty Box - 3‑month | Varies | Auto‑renews at end of term unless cancelled before the 25th of the expiry month |
| Beauty Box - 6‑month | Varies | Auto‑renews at end of term unless cancelled before the 25th of the expiry month |
| Beauty Box - 12‑month | Varies | Auto‑renews at end of term unless cancelled before the 25th of the expiry month |
Your consumer rights in Canada
Canadian consumers benefit from statutory cancellation rights, including a 14‑day “cooling‑off” period from receipt of goods in which you may be able to cancel a contract. This statutory right exists separately from Lookfantastic’s promotional return policy and may provide additional remedies.
Lookfantastic’s 30‑day return window is a consumer‑friendly extension offered on top of legal rights; it does not replace statutory cancellation entitlements. If you rely on statutory rights, keep records of delivery and any written cancellation notice you send.
Customer experiences
Many Canadian shoppers praise Lookfantastic for a wide product selection, competitive pricing, frequent promotions, a user-friendly website and often fast deliveries, with multiple reviews noting orders arriving early and well‑packaged.
Reported issues include unexpected duties and taxes on delivery in Canada (sometimes not clearly presented at checkout) and mixed experiences with customer service responsiveness, particularly when resolving additional charges or complex subscription questions. These mixed reviews suggest keeping careful records and checking total costs, including duties, before completing orders.
Documentation checklist
- Order number(s) and purchase date(s)
- Account email/username and subscription ID (if applicable)
- Screenshots of the order confirmation, receipts and any checkout pages showing prices/fees
- Photos of received items (condition and packaging) if returning goods
- Tracking numbers and proof of postage for returns and for a registered cancellation letter (postal receipt)
- Copies of any email exchanges with customer service and the cancellation confirmation (if provided)
Common mistakes
Missing deadlines is a frequent error: failing to cancel a Beauty Box before the 25th day of the subscription‑expiry month leads to automatic renewal and another charge. Another common mistake is assuming cancelling prevents a recent charge from being refunded - cancellation stops future renewals but does not necessarily refund charges already taken unless you return goods or a statutory right applies.
Customers also sometimes return items that are opened, used or perishable and then expect a full refund; Lookfantastic’s 30‑day returns policy requires items to be in pristine condition. Finally, not keeping proof of cancellation (email or registered post receipt) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via My Account (subscription) | Prevents future charges; does not automatically refund already‑paid periods (refunds depend on returns/terms) | Low |
| Registered letter to customer service (formal cancellation) | Can establish a clear cancellation date; refund entitlement depends on timing and whether statutory rights or returns apply | Medium |
| Return goods via standard returns process | Refund for eligible items processed ~3 - 5 working days after receipt; subject to 30‑day and condition rules | Low - Medium |
After cancelling
After you cancel, keep confirmation of the cancellation (email or registered post receipt) and monitor your payment method and account for any further charges. If you return goods, save tracking and proof of delivery until you receive your refund confirmation. If you need to review terms or the returns process, consult Lookfantastic’s official pages for full details.
Useful pages: Terms & Conditions - lookfantastic.com Terms & Conditions; Returns & Refunds - lookfantastic.com Refunds & Returns. For account actions use the My Account area on lookfantastic.com.
Address
For postal cancellations send a registered letter (raccomandata A/R) to the customer service department at:
Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, CW9 7RA, United Kingdom
Note: This is the best‑known postal address for cancellations (not returns). Keep the postal receipt as proof of dispatch and request written confirmation of cancellation from Lookfantastic.