Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Lotto Social
Lotto Social Limited, Bell Yard 7
WC2A 2JR London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lotto Social service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Lotto Social: Easy Method
What is Lotto Social
Lotto Social is a private online syndicate service that lets users join pooled entries into international lottery draws, using a points/credit system rather than direct ticket sales through regulated provincial lottery operators. It offers introductory offers and recurring subscriptions for shared lines, with customer support via its website and helpline.
How to cancel Lotto Social
- Via web (site/app): Go to Menu → Account → Manage Account, then toggle off the syndicate to cancel anytime at no cost. For help see Lotto Social - Manage my membership. If you cannot cancel in the interface, use the site’s "Need help" digital assistant or call the help line at +44 1633 901144 from your registered mobile number. Some third‑party guidance also reports that cancellation can be requested by email or phone; expect confirmation and an invoice within about 14 days and allow up to 30 days for processing.
What happens when you cancel
When you cancel via the web interface the subscription or syndicate participation stops renewing; your account and any remaining points or credit typically remain accessible in your Lotto Social account. Cancellation should prevent further automatic payments, but processing time may vary. Lotto Social does not publicly describe additional consequences such as data deletion schedules or immediate account closure; for account data questions contact support directly.
Will I get a refund?
Lotto Social’s official help pages do not set out an explicit cash refund policy - they indicate points and credit remain in the account after cancellation, but do not promise cash refunds. Third‑party reports note an invoicing/confirmation process after cancellation but do not confirm refunds. There is no clear statement of a statutory 14‑day cooling‑off right on the published help pages; if you believe a refund is due, contact Lotto Social support and keep documentation of charges. If charges continue after cancellation you can also discuss options with your payment provider or bank under Canada’s consumer banking dispute procedures.
Lotto Social plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Powerball 10-lines Intro Offer | C$2.00 | One-time / first draw | 10 Powerball lines, first-time intro offer |
| Powerball 10-lines Weekly Subscription | C$7.50 | Weekly | 10 Powerball lines per week ongoing |
Note: these CAD prices were found on a third‑party promotions site and were not published on Lotto Social’s official pages as of the most recent checks; official pricing and available packages may vary. For current plan details check the Lotto Social website or contact support.
Your consumer rights in Canada
Canadian consumer protection laws vary by province and can include remedies for unfair billing practices and certain cancellation rights; some provincial rules provide cooling‑off periods for specific contracts, but Lotto Social’s public materials do not reference a statutory refund or a 14‑day cooling‑off right. Because Lotto Social is a private syndicate operator (not a provincial lottery corporation such as OLG), provincial lottery ticket refund rules do not automatically apply. If you believe your consumer rights have been breached (for example, you were billed after cancellation), raise the issue with Lotto Social in writing and, if unresolved, contact your provincial consumer protection agency or your payment card provider for dispute options.
Customer experiences
Public reviews are mixed. Positive feedback highlights a user‑friendly platform, affordable syndicate pricing compared with solo play, convenience, bonus credits and access to international lotteries, plus examples of helpful customer service. Negative reports commonly cite unauthorized or unwanted charges, difficulties cancelling subscriptions or accounts, site/app glitches and occasional crashes, and experiences where users felt ongoing billing continued despite cancellation attempts. These mixed experiences suggest cancelling through the in‑account Manage Account flow is usually quickest, while follow‑up with support (and retaining proof) is important if problems arise.
Documentation checklist
- Account email and username; registered mobile number used on the account
- Dates and times of cancellation attempts and any confirmation messages or screenshots
- Transaction IDs, card or payment references for disputed charges (do not share full card numbers)
- Copies of any emails sent/received, and notes from phone calls (agent name, date, time)
- Proof of postal correspondence if you send registered mail (tracking/receipt)
Common mistakes
Users often try cancelling through app‑store subscription settings or assume in‑app purchases behave the same as a web subscription; Lotto Social’s published guidance points to the web interface and site support rather than store‑based subscription management. Other common mistakes include calling support without using the registered mobile number (which the helpline may require for verification), not keeping screenshots or confirmation messages, or expecting points to be redeemed automatically for cash - points/credit generally remain in the account and are not described as cash refunds. Finally, waiting without escalating or contacting your payment provider can delay resolution when unwanted charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Menu → Account → Manage Account) | Points/credit remain in account; no explicit cash refund policy | Low if interface works; mixed reports of occasional issues |
| Support (digital assistant / helpline / email) | Case‑by‑case; invoicing/confirmation may be provided but cash refunds are not guaranteed | Medium - requires verification and follow‑up |
| App Store / Google Play | No clear store‑based process identified; refunds not documented | High - no store‑specific instructions available; may require contacting store support |
After cancelling
After you cancel, keep copies of confirmation messages and monitor your card statements for ongoing charges. If you do not receive confirmation or charges continue, contact Lotto Social support via the site’s digital assistant or helpline and provide your documentation. If unresolved, contact your card issuer to dispute recurring charges and consider raising a complaint with your provincial consumer protection office. Helpful links: Manage my membership (Lotto Social support), What happens to my points and credit if I cancel, and a third‑party cancellation guide: TerminationExperts - Lotto Social.
Address
When sending written cancellation requests or formal communications, using registered mail for proof of dispatch is recommended. Send to:
Lotto Social Limited
Bell Yard 7, WC2A 2JR
London, United Kingdom
Note: for registered/postal proof, send by registered mail (raccomandata A/R) and retain your receipt/tracking information.