Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumi Beauty Box service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Lumi Beauty Box: Easy Method
What is Lumi Beauty Box
Lumi Beauty Box is a subscription service that delivers curated beauty and skincare products to subscribers in Canada on a recurring schedule. It is designed to let customers discover new brands and products through periodic boxed shipments tailored to beauty interests.
The service is managed by Lumi (Lumi Store), which handles billing, shipping, and customer support for subscriptions. Terms, delivery cadence, and product selection are set by Lumi and may change over time.
How to cancel Lumi Beauty Box
- Email (preferred): Send a clear cancellation request to hello@lumistore.ca. Put “Cancel Subscription” in the subject line, include your full name, account email, order or subscription number, and the date you want cancellation to take effect. Request a written confirmation.
- Account/online form: If you have an online account, log in, go to subscription settings or billing, and use the cancel or manage subscription option. Save screenshots of the cancellation confirmation page or email.
- Phone: If a customer service phone number is listed in your account or on the site, call and request cancellation. Ask for the agent’s name and confirmation ID and follow up by email.
- Postal mail: Send a signed cancellation letter to Lumi Beauty Box at the address below. Send by registered or tracked mail and keep proof of posting; include your contact details, account email, subscription number, and a clear cancellation request.
- Follow up: If you do not receive confirmation within a few business days, resend your request and include previous correspondence; consider contacting your payment provider if charges continue.
What happens when you cancel
When you cancel, future shipments stop according to the timing and cutoffs defined by Lumi’s subscription terms. If your renewal has already processed for the current billing period, you may still receive the shipment included in that period; cancellation usually prevents future renewals rather than recalling already-shipped boxes.
Lumi will typically retain records of your subscription and transaction history for business and legal purposes in accordance with its privacy policy. You should receive a confirmation of cancellation by email or within your account; keep that confirmation for your records in case of billing disputes.
Will I get a refund?
Refund eligibility depends on Lumi’s specific refund policy and the timing and reason for cancellation. Generally, subscriptions are not refunded for periods already fulfilled or for boxes already shipped. Refunds or exchanges are more likely if an item is defective, damaged in transit, or if Lumi made a billing error.
If you believe you qualify for a refund (for example, damaged goods or incorrect charges), contact customer service promptly with photos and order details. If Lumi declines and you believe the decision is unfair, you can dispute the charge with your card issuer or contact provincial consumer protection authorities for guidance.
Lumi Beauty Box plans and pricing
| Plan | Price | Billing Frequency |
|---|---|---|
| Monthly | Varies | Varies |
| Quarterly | Varies | Varies |
| Annual | Varies | Varies |
Your consumer rights in Canada
As a Canadian consumer you are protected by federal and provincial consumer protection laws that require clear disclosure of subscription terms, renewal practices, and cancellation methods. Provinces have agencies that can help with complaints about unfair or deceptive business practices.
If you experience undisclosed auto-renewal, unclear cancellation instructions, or billing errors, you can ask Lumi for resolution and, if unresolved, file a complaint with your provincial consumer protection office or seek assistance from the Competition Bureau and your payment provider.
Customer experiences
Customer reports for subscription boxes like Lumi Beauty Box are mixed: many users praise the convenience, variety, and value of discovering new products, while others report occasional billing confusion or delays in cancellation confirmation. Response times from customer service can vary; email is often the fastest way to get a documented reply.
Overall satisfaction tends to depend on clarity of communication, how well the boxes match customer expectations, and how quickly billing/cancellation issues are handled when they arise.
Documentation checklist
- Account email and full name
- Order or subscription number
- Date and amount of last charge (credit card statement screenshot)
- Copy of cancellation request (email sent or signed letter) and any reply
- Photos of damaged items or shipment (if requesting a refund/exchange)
- Proof of return shipment tracking number (if applicable)
Common mistakes
Common mistakes include not keeping a copy of the cancellation request, assuming cancellation via a forum post or social message is enough, and waiting until after the renewal date to cancel. For example, cancelling on the renewal date without confirming the cutoff may result in another billed period.
Another frequent error is failing to check the account settings for an active payment method; even after cancelling a subscription, saved payment details may allow one more charge if the cancellation wasn’t completed correctly. Always obtain and store written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Possible, depends on timing and reason | Low | |
| Account / Online form | Possible, depends on timing and reason | Low |
| Phone | Possible, depends on timing and reason | Medium |
| Postal mail | Possible, depends on timing and reason | High |
After cancelling
After you cancel, check for a written confirmation and monitor your bank or card statements for unexpected charges. If charges continue, contact Lumi again, provide your cancellation confirmation, and if necessary open a dispute with your card issuer. Keep all correspondence until the matter is fully resolved.
For further help or to submit a formal complaint, you can contact Lumi by email at hello@lumistore.ca, or consult federal and provincial consumer resources such as the Government of Canada financial consumer pages at Government of Canada - Financial Consumer Agency and your province’s consumer protection office. If you suspect deceptive marketing, see the Competition Bureau.
Address
Lumi Beauty Box, 120 Matheson Blvd E, Mississauga, ON L4Z 1X1