Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Melaleuca
3910 S. Yellowstone Hwy.
83402-6003 Idaho Falls
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Melaleuca service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Melaleuca: Easy Method
What is Melaleuca
Melaleuca is a North American company that sells household, personal care and nutritional products through a membership model. In Canada it operates a preferred-customer program that gives access to member pricing and campaigns via an online catalog and recurring ordering options.
Membership and product access are managed directly by Melaleuca (not via app stores), and account actions such as cancellations must be handled through Melaleuca’s own processes.
How to cancel Melaleuca
- Download Melaleuca’s cancellation form, sign it, and submit it to Melaleuca by fax, email or mail. The form must be received by Melaleuca by 5:00 pm MST (some sources also reference midnight) on the last day of the month for the cancellation to take effect that month; submissions after the cutoff or after the 25th (depending on the source) will generally cause cancellation to take effect the following month and you may still be billed for the next month. (Source: DonotPay)
- Do not rely on App Store or Google Play to cancel - Melaleuca cancellations must go through the company’s cancellation form and cannot be completed via app-store subscription controls.
- For proof, send the signed form by a traceable method (certified/trackable mail or confirmed fax/email) and keep copies of everything. Consider certified mail with return receipt to ensure Melaleuca received it by the deadline; use the mailing address below.
What happens when you cancel
When Melaleuca processes a cancellation, future recurring billing and member-specific campaigns should stop as of the effective cancellation date. You will typically retain access to your account or catalog functions until the cancellation takes effect; access and any membership benefits generally end once the cancellation month concludes.
Because some customers report continued charges or backup shipments after submitting cancellations, monitor your account and payment method for at least one billing cycle after the effective date and keep proof of your cancellation submission in case you need to dispute charges.
Will I get a refund?
Melaleuca advertises a 100% Satisfaction Guarantee allowing returns within 90 days of purchase for a full exchange, refund, or credit, typically less any shipping and handling charges. This applies to product purchases, not necessarily to membership fees or future billing adjustments.
Older sources reference other timeframes (for example, 60 or 120 days for some items), but the current advertised policy is the 90-day guarantee. Refunds for product returns may be issued as a refund, exchange or credit and may be subject to processing time - retain receipts and return authorization details. If you believe refunds are being delayed or improperly handled, keep documentation and consider escalating to your bank or a consumer protection agency if necessary. (Source: user reports and policy summaries)
Melaleuca plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Membership | C$0.00 | N/A (free membership) | Access to Melaleuca Canada website and catalog for ordering. |
| Preferred Membership | C$19.00 + tax (approx.) | Annual | Enables member pricing and access to campaigns/discounts. |
| Melaleuca Renew Intensive Skin Therapy (resale listing) | C$11.39 (third-party resale listing) | Per item | Third-party resale listing; not an official retail price. |
Your consumer rights in Canada
Under Canadian consumer protection principles, subscription cancellation should be simple and clearly disclosed. Businesses must make automatic renewals, minimum purchase obligations, and cancellation procedures clear. Requiring only a paper form that is easy to miss or that results in late processing may not meet best-practice standards for “simple and straightforward” cancellations.
If refunds are owed, they should be issued in a timely manner and ideally in the original payment method. Keep detailed proof of cancellation requests (timestamps, copies of forms, tracking and delivery receipts) and monitor charges. If Melaleuca does not honor cancellation or refund obligations, you may file a complaint with the Competition Bureau or the appropriate provincial consumer protection agency and can also consider disputing charges through your bank or card issuer.
Customer experiences
Customer reports are mixed. Many customers praise product quality - especially in cleaning, skincare and nutrition - and some long-term users report decades of satisfactory use and savings on household items. Melaleuca has also received positive feedback for responsive customer service in some cases.
At the same time, recurring complaints appear frequently: difficulty cancelling memberships, continued automatic charges after cancellation requests, backup shipments, requests for extra signatures (for example, spouse signatures), and slow or partial refunds. Some customers have escalated disputes to banks or the BBB to stop unwanted charges.
Documentation checklist
- Completed and signed Melaleuca cancellation form (original and backup copy)
- Copy of the form submission (scanned PDF or photo) and any sent emails
- Proof of delivery or tracking number for certified/registered mail or fax confirmation
- Order numbers, membership ID, and recent invoices or statements showing charges
- Screenshots or saved web pages showing any on-screen confirmations or deadlines
Common mistakes
Waiting until the last day without using a traceable delivery method can lead to missed deadlines - customers have reported that submissions received even shortly after a cutoff were processed only for the following month, and the next month’s billing still went through. Another common mistake is assuming an app-store subscription control will cancel Melaleuca; cancellations must go through Melaleuca’s form process. Finally, failing to keep copies, delivery receipts, or proof of submission makes it harder to dispute continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Signed cancellation form (fax / email / mail) | No automatic refund for membership; product refunds handled under 90-day guarantee (less S/H) | Medium - required form and strict cutoff; customers report some delays or follow-up requests |
| App Store / Google Play | Not applicable - Melaleuca does not provide app-store cancellation | High - cannot cancel membership this way |
| Submission after cutoff (late in month) | Cancellation delayed; you may be billed for the following month | High - timing-sensitive and may still incur next billing |
After cancelling
After you submit your cancellation, keep all records and watch your bank/credit card statements for at least one full billing cycle. If you are charged after the effective cancellation date, use your documentation to dispute charges with Melaleuca, your payment provider, or a consumer agency. For step-by-step help, see the DonotPay summary on cancelling Melaleuca: How to Cancel Melaleuca.
If you need to escalate, consider filing complaints or getting information from the Competition Bureau: Competition Bureau Canada, or seek help through the Better Business Bureau Canada: BBB Canada. For provincial consumer protection contacts, visit your provincial consumer affairs website or the Government of Canada consumer resources: Canada.ca - Consumer Protection.
Address
Send completed, signed cancellation forms (certified/trackable recommended) to:
Melaleuca Data Entry
3910 S. Yellowstone Hwy.
Idaho Falls, ID 83402-6003