Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mindful Souls
100 Michael Angelo Way, Corridore Park, Building D, Suite 400
78728 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mindful Souls service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Mindful Souls: Easy Method
What is Mindful Souls
Mindful Souls is a subscription box company that assembles curated mindfulness and spiritual items - such as crystals, essential oils, and small tools - shipped regularly to subscribers in Canada. The service markets themed monthly boxes and introductory starter or promotional boxes that highlight perceived value and discovery experiences.
The company operates a Canada-specific storefront and provides customer support for subscription management, returns, and questions about shipments and product quality.
How to cancel Mindful Souls
- Via the Canada store portal: Log in at ca.mindfulsouls.com, go to “Manage My Subscription,” and cancel anytime through the portal.
- Via Customer Support: Email support@mindfulsouls.com or call toll‑free 1‑888‑307‑1295 to request cancellation; support is available anytime and will cancel on request.
- Written cancellation (optional): Send a signed cancellation letter by registered mail (raccomandata A/R) to the returns/cancellation department at the company address to obtain delivery confirmation.
What happens when you cancel
When you cancel, Mindful Souls stops automatic renewals of future shipments. Cancellation through the portal is typically processed immediately and prevents subsequent billing cycles; if a shipment has already been prepared or charged, that order may still be fulfilled. Access to any subscriber-only promotions or subscriber pricing ends with the cancelled subscription.
The company may retain your account and order information for record-keeping and support purposes; if you want data removed or have privacy concerns, request account deletion or clarification from customer support when you cancel.
Will I get a refund?
Mindful Souls’ stated policy allows returns within 30 days of receiving a product but accepts returns only for store credit - monetary refunds are not the standard remedy. Returned items must be unused and have original tags to qualify for store credit. If you are unhappy with a box, the company asks that you contact customer support to “make things right,” which suggests they may offer case-by-case accommodations, but monetary refunds are not explicitly guaranteed.
For damaged, leaking, or defective items, customers have reported that support has responded quickly in many cases; such incidents may be more likely to receive an exception or refund. If you believe you are entitled to a cash refund and the company will not provide one, you can explore a chargeback through your payment provider or dispute resolution under your provincial consumer protection law (see section on rights below).
Mindful Souls plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Mindful Subscription Box (regular monthly) | C$59.97 | Monthly | 6 - 8 mindful tools per box; over C$160 value; free shipping in Canada; cancel anytime, money-back guarantee |
| Starter Box (one‑time starter) | C$19.97 | One‑time | Handpicked selection valued at C$80; risk‑free intro to the full box; converts to full C$39.97/month from next month if continued |
| Promotional First Box Offer | C$29.99 | First Box (Monthly) | First box only, promotional price using code; includes free Obsidian Stone Necklace gift (normally ~C$39.97 value) |
Your consumer rights in Canada
Under Canadian consumer law, digital subscription services must clearly disclose cancellation and refund terms. Mindful Souls’ cancellation options - via the Canada portal or customer support - meet reasonable disclosure expectations because they allow cancellation at any time. However, the company’s returns policy (store credit only within 30 days for unused items) is less favourable than some provincial consumer protection laws that may entitle consumers to refunds or other remedies in certain circumstances.
If you believe the company failed to provide the promised goods or services, or if you were charged unfairly, you may pursue a chargeback with your card issuer, file a complaint with your provincial consumer protection office, or use other dispute resolution channels. Keep documentation (orders, receipts, photos, correspondence) to support your case.
Customer experiences
Many customers praise Mindful Souls for attentive customer service, describing agents as responsive, helpful, and polite, and they often highlight the quality of products and attractive packaging. Subscribers frequently report that boxes feel thoughtful, exciting, and offer good value relative to the monthly price.
Negative reports include instances of damaged or leaking items (for example, essential oils); while support responses have been swift in many such cases, some customers have reported difficulty obtaining refunds. On forums such as Reddit, some users allege poor-quality or counterfeit crystals, misleading sourcing claims, shipment delays, and challenges with refund resolution. These mixed experiences suggest variability in product quality and fulfillment, with customer support performance generally noted as a mitigating factor for issues.
Documentation checklist
- Order number and date; account email used for the subscription.
- Subscription screenshots (manage page showing active subscription) or cancellation confirmation screens.
- Photos of damaged or defective items and packaging (date-stamped if possible).
- Receipts, shipment tracking numbers, and proof of delivery.
- Copies of all correspondence with support (emails, chat transcripts) and the registered mail receipt if you send a written cancellation.
Common mistakes
One common mistake is waiting until after the billing/renewal date to cancel; if a renewal has already processed you may be charged for the next box. Another is cancelling the wrong account (for example, cancelling a U.S. account instead of the Canada storefront) or assuming cancellation automatically triggers a cash refund - Mindful Souls’ standard return remedy is store credit, not immediate monetary refunds.
Other errors include not keeping photos or documentation of damaged items, not requesting written confirmation of cancellation, and failing to use registered mail when sending a physical cancellation request (which makes it harder to prove when the company received your cancellation).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web portal (ca.mindfulsouls.com) | Cancellation: immediate; refunds for returns are generally store credit only, except in special cases | Easy |
| Customer support (email/phone) | Possible case‑by‑case accommodation for unhappy or damaged boxes; standard returns result in store credit | Easy |
| Registered mail (written notice) | Same company policy applies; written proof helps disputes but does not guarantee cash refund | Moderate |
After cancelling
After you cancel, save any confirmation emails, screenshots, and the registered mail receipt (if used). If you need further help, use the Canada storefront FAQ and the company contact pages to follow up. If you have a damaged or missing item claim, submit photos and order details to support immediately to increase the chance of an accommodation.
Helpful links: manage your subscription at ca.mindfulsouls.com; contact support via the company contact page at mindfulsouls.com contact or the contact form at mindfulsouls.com/contact-us. For Canadian consumer guidance, see the Government of Canada consumer services page at canada.ca - consumer protection.
Address
Corridore Park, Building D, Suite 400, 100 Michael Angelo Way, Austin, TX 78728, USA