Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Misfits Market
7481 Coca Cola Drive
21076 Hanover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Misfits Market service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Misfits Market: Easy Method
What is Misfits Market
Misfits Market is a US-based grocery subscription service that sells surplus or cosmetically imperfect produce and other pantry items, plus a paid membership option called Misfits+ that affects pricing and delivery cadence. It operates primarily through its website for account management, orders, and membership changes. The company's official Terms of Service describe cancellation and refund windows but do not show detailed app-store cancellation instructions.
How to cancel Misfits Market
- On the website: sign in, go to "My Plan" and downgrade your Grocery Subscription to the Flex Plan to stop scheduled boxes, or cancel Misfits+ in the "Misfits+" section. For Misfits+, cancel on the website before 9:00 p.m. Eastern Time on the day your billing cycle ends or contact support at least 48 hours before your next billing date. For Grocery Subscription orders, cancel at least 48 hours before the next billing date; after the shopping window closes you generally cannot cancel unless you qualify for a "Late Cancel" and use the site's "Need to cancel" button. If in doubt, contact Misfits Market support via the website and keep copies of confirmations.
What happens when you cancel
When you cancel a subscription or membership, future scheduled shipments stop according to the timing rules above, and you will not be billed for subsequent cycles. Cancellation typically does not retroactively remove charges already processed for an order whose shopping window closed. Your account and order history usually remain accessible for record-keeping and customer-service purposes; the company may retain data under its privacy policy and terms. If you only downgrade to a Flex Plan, check whether any residual credits, promotional pricing, or previously scheduled shipments remain active.
Will I get a refund?
Refunds for canceled shipments are not guaranteed in all cases. For product-quality problems (produce or other items not as expected), you must report issues within 7 days of receipt; Misfits Market may at its discretion provide a replacement, full or partial refund, or promotional credit. For damaged or incorrect alcoholic beverage orders, customers have up to 14 days to notify the company. Non-food items such as merchandise and alcohol are generally non-refundable except where the company’s policy for damaged/incorrect items applies. Because refunds and credits are discretionary under the Terms, outcomes can vary; keep documentation and contact support promptly if you seek a refund.
Misfits Market plans and pricing
| Plan | Price |
|---|---|
| Grocery Subscription | Varies |
| Misfits+ (membership) | Varies |
| Flex Plan (no regular shipments) | Varies |
Your consumer rights in Canada
Under Canadian consumer-protection principles, businesses offering distance contracts must allow clear cancellation mechanisms and may be subject to provincial cooling-off periods or disclosure rules; a common rule for distance contracts is a short statutory cancellation window (often around 10 business days for certain purchases), though specifics vary by province. Misfits Market’s Terms outline company-specific cancellation and reporting windows (48 hours before billing, 7-day quality-reporting window, 14 days for alcohol), but they do not explicitly reference Canadian statutory rights. If you experience ongoing billing after cancellation, lack of clear cancellation confirmation, or misleading terms, you may raise a dispute with your card issuer and contact your provincial consumer protection office. Keep records of all communications and confirmations to support complaints or chargeback requests.
Customer experiences
Customer reports are mixed. Some customers praise responsive service in handling clear quality issues and timely refunds for broken or spoiled items. However, many complaints cite difficulty canceling subscriptions or removing payment information, unexpected or recurring charges after attempted cancellations, and recurring quality problems such as wilted or moldy produce and missing or incorrect items. Several users also reported shipments occurring despite having paused or canceled their account. These reports indicate that while the company’s written policy provides cancellation paths, practical issues can complicate execution.
Documentation checklist
- Order number and dates; screenshots of the order and confirmation emails; photos of damaged or spoiled items; screenshots showing cancellation attempts and any on-screen messages; billing statements showing charges; copies of messages exchanged with customer support; record of the time you attempted cancellation (to show you met the 48-hour/9:00 p.m. ET deadline if applicable).
Common mistakes
Typical pitfalls include trying to cancel after the shopping window has closed (many customers report this is too late unless a "Late Cancel" applies), assuming app-store cancellations will affect a web account when the Terms provide website-based instructions only, and not saving cancellation confirmations. Another common error is not allowing the 48-hour window before the next billing date - customers who contact support too close to billing may still be charged. Finally, failing to remove saved payment information after cancellation can lead to continued charges if an account remains active or reactivated.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website - downgrade to Flex Plan / cancel in "My Plan" or "Misfits+" | Stops future charges; refunds depend on timing and issue (discretionary for quality issues) | Low to Medium |
| Contact support (≥48 hours before billing) | Possible refund or credit depending on circumstance; may help avoid next billing | Medium |
| "Late Cancel" via site "Need to cancel" button (after shopping window) | Refunds or cancellations are possible but less certain and handled case-by-case | High |
| App Store / Google Play cancellation | Not documented in Misfits Market Terms; refunds/changes unclear | High |
After cancelling
After you cancel, keep all confirmation emails or screenshots and monitor your payment method for any unexpected charges. If charged after a confirmed cancellation, contact Misfits Market support first and provide documentation; if the company cannot resolve the charge, consider filing a dispute with your card issuer. For provincial or federal consumer advice in Canada, consult the Government of Canada consumer services site or your provincial consumer protection office. Helpful links: the Misfits Market Terms of Service (Terms of Service), the Misfits Market main site (Misfits Market), customer reviews and community reports (Trustpilot - Canada), and general Canadian consumer information (Government of Canada - Consumer Affairs).
Address
For formal notices or legal correspondence, send certified mail (raccomandata A/R) to:
Misfits Market, Inc., c/o Imperfect Foods, Inc., 7481 Coca Cola Drive, Hanover, MD 21076, Attn: Legal Department