Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Modere
6090 White Hart Lane
L5R 3Y4 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Modere service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Modere: Easy Method
What is Modere
Modere was a direct‑to‑consumer wellness and personal‑care company selling supplements, collagen products and skincare in Canada and internationally. The company offered online ordering, a stated 30‑day satisfaction (money‑back) guarantee, and returns through Canadian return centres.
Modere ceased operations and permanently closed its business activities on April 11, 2025, so its online store and normal customer‑service channels are no longer functioning. For reporting and background see news coverage of the closure.
How to cancel Modere
- Confirm whether you have an active subscription or a one‑time order by checking any saved emails, bank/credit card statements, or account screenshots you previously saved.
- If the account or website is still accessible (unlikely after the closure), cancel any active subscription in your online account and save screenshots of the cancellation confirmation.
- Attempt to contact Modere customer service by phone (example number reported previously: 1‑877‑663‑13731) or email, noting that these channels have been reported as defunct following the shutdown.
- If you cannot cancel online or by phone, send a formal cancellation/return request by tracked mail (or registered mail / courier with signature) to the Modere Returns Department at the Canadian return centre address (see Address section). Keep proof of posting and delivery.
- If you receive physical shipments you no longer want, refuse delivery (do not sign) and note the courier tracking; follow up with a written return/refusal notice sent by tracked mail to the returns address.
- If refund attempts fail, consider payment‑provider remedies (chargeback/dispute) or filing a complaint with provincial consumer protection authorities or the Better Business Bureau.
What happens when you cancel
Under normal operation, cancelling a Modere subscription would stop future shipments and recurring billing; access to any subscription benefits or member pricing would end once cancellation processed. Because Modere closed on April 11, 2025, systems that normally process cancellations, pause orders or remove recurring billing are no longer reliable. Your bank or card may still be billed if the merchant’s payment processor has outstanding authorizations; reversing charges may require a bank dispute.
Personal account data previously held by Modere (order history, account profile) may be inaccessible after the website shutdown. Keep copies of all relevant order confirmations, receipts, screenshots and correspondence for any future disputes or claims.
Will I get a refund?
Prior to the closure, Modere offered a 30‑day, 100% money‑back satisfaction guarantee on products (usually less shipping costs) with returns processed to Canadian return centres in Mississauga or Burlington, Ontario, and a stated processing window of about one week after receipt. There was no separate 14‑day statutory cooling‑off period in Modere’s stated policy; the 30‑day guarantee was the operative refund policy.
Following the company shutdown, customers have reported being unable to request refunds through the website and some complaints remain unresolved or are listed as unpursuable. If you purchased within the guarantee period but the company shut down before processing returns, refunds may be impossible through Modere itself. In that case, your best practical options are to pursue a chargeback with your card issuer, dispute the transaction through your bank, or escalate to provincial consumer authorities or small‑claims court where appropriate.
Modere plans and pricing
| Product / Plan | Price (C$) | Period | Features |
|---|---|---|---|
| Modere Trim (Lemon, Chocolate, Mango, Vanilla) | C$126.99 | Single purchase (One‑time) | Liquid BioCell Collagen + CLA weight management supplement |
| Modere GO - Fruit Punch | C$60.99 | Single purchase | Cognitive support drink |
| Modere CellProof Moisturizer | C$78.99 | Single purchase | Hydrating peptide moisturizer |
| Modere CellProof Body Firming Foam | C$64.99 | Single purchase | Cellulite reducing body firming foam |
| Modere CellProof Double Cleanser | C$42.99 | Single purchase | Oil‑to‑foam dual action facial cleanser |
| Modere CellProof Serum | C$104.99 | Single purchase | Luminous collagen‑powered facial serum |
Your consumer rights in Canada
Canadian consumer protection is primarily governed by federal guidance and provincial legislation. Sellers generally must honour advertised guarantees and not mislead consumers. Modere’s advertised 30‑day money‑back guarantee was consistent with strong consumer expectations, but provincial rules may provide additional protections depending on the province where the purchase occurred.
When a merchant has permanently closed and cannot fulfil refunds, consumers should consider: (1) contacting their payment card issuer to dispute charges or request a chargeback, (2) filing a complaint with their provincial consumer protection office, and (3) keeping documentation to support any claims. The Office of Consumer Affairs and provincial consumer protection agencies can guide escalation steps and local complaint processes.
Customer experiences
Public reviews are mixed. Some customers praised Modere products and service - reviews on Trustpilot cite improvements in skin, joints and nails and positive experiences with customer service. Other customers reported poor results or difficulty getting refunds; complaints on BBB and other forums recount situations where cancellations were blocked because an order was already in fulfillment and customers were instructed to refuse packages and then request refunds, with some describing customer service as inadequate. After the April 2025 shutdown, multiple customers reported being unable to contact the company or obtain refunds, leaving complaints unresolved.
Documentation checklist
- Order number(s), product name(s) and dates of purchase
- Receipts, payment method details (last four digits of card), and bank statements showing the charge
- Screenshots of account pages, emails, or cancellation attempts
- Tracking numbers for shipments, proof of delivery or proof of refusal
- Copies of any written correspondence with Modere and proof of mailed letters (tracking/registered mail receipts)
Common mistakes
Waiting to act: delaying attempts to dispute charges can reduce the likelihood of a successful bank or card chargeback; file disputes as soon as you notice the problem and keep deadlines in mind.
Not keeping records: without order numbers, receipts or correspondence, it becomes hard to prove purchases or cancellations. For example, a customer who only has an oral cancellation and no screenshot may find their claim harder to support.
Relying solely on the merchant after shutdown: assuming the company will respond after a permanent closure is risky. If the website and phone lines are down, pursue payment‑provider disputes and provincial complaint routes promptly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website cancellation / online returns | Previously possible (30‑day guarantee); currently unlikely because site is shut | High (site defunct) |
| Phone / email customer service | Possible before closure; now uncertain or unavailable | High (channels likely defunct) |
| Tracked mail to Canadian returns centre (formal cancellation/return request) | May support a refund claim if processed; good evidence for disputes | Medium (requires effort but provides proof) |
| Credit card chargeback / bank dispute | Often the most practical route for refunds when merchant is unavailable | Medium (depends on issuer rules and timing) |
| Provincial consumer protection / small claims | Possible remedy if merchant assets or insurer allow recovery; depends on case | High (time and cost) |
After cancelling
Keep all documentation and monitor your card/bank statements for unauthorized charges. If you cannot obtain a refund directly from Modere, contact your credit card issuer or bank immediately to open a dispute/chargeback; provide the documentation checklist items above as supporting evidence. File complaints with the Better Business Bureau (BBB) and your provincial consumer protection office if you need to escalate. Helpful informational resources include: the Office of Consumer Affairs (Government of Canada) for general guidance on consumer rights, the Financial Consumer Agency of Canada for dispute and complaint guidance with financial institutions, and the BBB for reporting business complaints.
Relevant links:
Office of Consumer Affairs (Government of Canada)
Financial Consumer Agency of Canada
News: Modere / Moderne closure (example report)
Address
Modere Returns Department
CCLS Mississauga
6090 White Hart Lane
Mississauga, Ontario L5R 3Y4