Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Modern Milkman
13 New Market Street
BB8 9BJ Colne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Modern Milkman service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Modern Milkman: Easy Method
What is Modern Milkman
Modern Milkman is a UK-based subscription delivery service that arranges regular home delivery of milk, groceries and household items, typically focused on reusable packaging and scheduled drops. It operates on a subscription model where customers select products and delivery frequency through an online account or app.
How to cancel Modern Milkman
- Sign in to your Modern Milkman account or app and look for "Subscriptions", "Deliveries" or "Account" settings; follow the in-app/online cancellation option if available and save any confirmation shown.
- If you cannot cancel online, contact Modern Milkman customer support through the website contact form or their published email address; in your message include your account email, subscription or order number, and the date you want the cancellation to take effect, and request written confirmation.
- For a formal cancellation you can send a signed, dated letter to the company’s registered office (see Address section). Send by tracked or registered mail and keep proof of postage/return receipt; state your account details, the delivery address, and a clear instruction to terminate the subscription.
- Keep screenshots or copies of any confirmation emails, chat transcripts, or in-app messages showing the cancellation date and reference number.
What happens when you cancel
When you cancel, access to ordering and the scheduled deliveries will depend on the timing of the cancellation relative to the next billing and dispatch cycle. If cancellation is processed before a cut-off, you may avoid the next scheduled delivery; if it is after the cut-off, one more delivery or charge may occur. The company should stop recurring billing once the cancellation is accepted and confirmed.
Modern Milkman will retain certain account and transaction records as required by its policies and applicable law. Expect the company to retain basic account information and order history for customer-service, billing and legal reasons. Always request written confirmation of the cancellation and the effective date.
Will I get a refund?
Refunds are determined by Modern Milkman’s terms and the timing of your cancellation. Many subscription services do not refund past deliveries or charges for services already provided, but you may be eligible for a pro-rata refund if you were charged for a future period that will not be delivered. Situations such as damaged, missing or spoiled goods are typically treated separately and may qualify for refund or replacement under the company’s returns policy.
If you believe you are entitled to a refund and the company refuses, you can raise the issue with your payment provider (bank or credit card issuer) to explore a chargeback, or consult consumer protection authorities in Canada for guidance on next steps.
Modern Milkman plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Family | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is governed by both federal and provincial laws. You have rights against false or misleading representations and for defective or misdescribed goods. For subscriptions, provinces may have specific rules about automatic renewal, disclosure of fees and cancellation rights; those rules vary by province. If a seller does not honour a refund or cancellation you reasonably expect, you can raise the issue with your credit card issuer, bank, or the consumer protection office in your province.
For general guidance and resources, consult Government of Canada consumer pages or your provincial consumer protection office. If payment disputes are necessary, contact your card issuer promptly to learn about chargeback options and applicable time limits.
Customer experiences
Users commonly praise Modern Milkman for convenience, scheduled deliveries and an emphasis on reusable packaging and sustainable practices. Positive experiences often highlight ease of receiving regular essentials and the environmental benefit of refillable containers.
Criticisms reported by customers typically concern delivery timing, occasional communication gaps around billing or subscription changes, and delays in customer-service responses. As with many subscription services, experiences can vary by location and the responsiveness of local delivery operations.
Documentation checklist
- Account email and username
- Order or subscription ID(s)
- Dates of first and most recent charges
- Screenshots of account subscription settings and any in-app cancellation attempts
- Copies of emails, chat transcripts, or support tickets with the company
- Proof of postage/return receipt if you send a physical letter
Common mistakes
Customers often wait until after a billing cut-off and are charged for the next period; the result can be an unexpected additional delivery or charge. Another common error is cancelling delivery days but not the underlying subscription in the account, so recurring billing continues. Some people expect an immediate refund upon cancellation - refunds depend on company policy and the timing of charges. Finally, sending a cancellation to the wrong postal address (for example a secondary office rather than the registered address) can delay processing; use tracked mail and request confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app / online account cancellation | Depends on terms and timing | Easy |
| Email or website contact form | Depends; requires proof of request | Medium |
| Phone (if available) | Depends; get a call reference or follow-up in writing | Easy - Medium |
| Signed letter by registered/tracked mail to registered office | Depends; strongest for formal proof | Medium - Hard |
After cancelling
Keep copies of all confirmation messages and any proof of postage. Monitor your bank or card statements for any unexpected charges and raise disputes promptly if you are charged after a confirmed cancellation. If you need further help, consult payment dispute procedures with your bank or the Financial Consumer Agency of Canada for guidance on next steps.
Helpful links: company main site modernmilkman.com, Government of Canada consumer information canada.ca - Consumers, and the Financial Consumer Agency of Canada FCAC.
Address
Modern Milkman Ltd 13 New Market Street Colne Lancashire BB8 9BJ United Kingdom