Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Momentous
12 York Street, 3rd Floor
K1N 5S6 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Momentous service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Momentous: Easy Method
What is Momentous
Momentous is a nutrition and supplement company that sells protein powders, performance stacks, and targeted supplements directly through its website and via select retailers. The brand emphasizes science-backed ingredients, third-party testing, and product transparency.
Momentous operates both one-time product purchases and subscription (auto-recurring) plans, and also has products available through app-based purchases (iOS/Google Play) and third-party retailers in Canada.
How to cancel Momentous
How you cancel depends on how you purchased: web one-off orders, subscriptions purchased on Momentous' site, app-store subscriptions, or third-party retail purchases each follow different paths. Below are the standard steps for each common case; follow the row that matches your purchase method.
- Web one-off order (livemomentous.com): If you placed a single (non-subscription) order on the Momentous site, you can cancel or change the order within 60 minutes of placement. Sign into the order link (click “View My Order” or “Track your Order”), choose “Edit your order,” then select “Cancel Order.” After 60 minutes orders typically enter fulfillment and cannot be cancelled online. See Momentous contact page for more details: Momentous Help/Contact.
- Subscription on Momentous site: To cancel auto-recurring subscriptions, go to your account and select “Manage subscriptions,” or email Momentous at help@livemomentous.com. Cancellation stops future renewals but does not refund the current paid term (Momentous Terms of Service).
- iOS / Google Play subscriptions: Subscriptions purchased through the App Store or Google Play must be managed and cancelled through those platforms (Momentous cannot cancel these on your behalf).
- Retail or third-party purchases: If you bought Momentous products from a retailer or another online marketplace, request cancellation or a refund directly from that retailer per their policies.
- By mail (optional): If you prefer to send a written cancellation/return request, use the customer-care mailing address and send by registered mail with a return receipt for proof (see address at the end of this guide).
What happens when you cancel
When you cancel a subscription on Momentous' site, the cancellation prevents future automatic renewals; your current paid term generally remains active until the end of that billing period. Cancelling a one-off web order within the allowed time window should stop fulfillment and trigger cancellation on Momentous’ side.
Momentous retains account information and order records for customer service and compliance; cancelling a subscription typically does not immediately delete your account or personal data. If you need data removed you should contact Momentous support directly and request account closure or data deletion.
Will I get a refund?
Momentous offers a 30-day satisfaction guarantee for products: if you are not satisfied within 30 days of delivery, contact Momentous and they will assist with returns or exchanges; shipping charges (both original and return shipping) are stated as non-refundable. For subscriptions purchased on Momentous' site, paid subscription fees are non-refundable and are considered fully earned upon payment - cancellation prevents future charges but does not refund the current term (Momentous Terms of Service).
Refunds for products purchased from third-party retailers must be requested from that retailer. For subscriptions billed through Apple or Google Play, refunds and cancellations are handled by those platforms - Momentous cannot process those refunds. If Momentous does not honor its stated return policy and you paid by credit card, you may have recourse through your card issuer (chargeback) depending on your bank’s rules.
Momentous plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| The Momentous Three - One-Time Purchase | C$180.00 → C$135.00 (on sale) | One-Time | Stack of Protein, Creatine, Omega‑3 (Vegan option), 30 servings |
| The Momentous Three - Subscribe & Save | C$135.00 (first), then C$135.00 per delivery with 10% off future deliveries | Subscription (recurring) | Same stack with Subscribe & Save, delivery every 1 - 3 months |
| Momentous Essential Plant‑Based Protein (Nutrihub) | C$92.29 | One-Time | 1.66 lb bag, pea & rice protein, vegan NSF-Certified |
| Momentous Grass‑Fed Whey Protein (CanadianVit) | C$129.60 | One-Time | Whey isolate, 25 servings, NSF‑Certified |
| Momentous Grass‑Fed Whey Protein (Scheels) | C$76.99 | One-Time | Protein powder, Chocolate flavor |
| Momentous Elite Sleep (Scheels) | C$62.99 | One-Time | Elite Sleep supplement |
| Momentous Grass‑Fed Collagen Peptides (CanadianVit) | C$113.90 | One-Time | Collagen peptides with vitamin C, NSF‑Certified |
Your consumer rights in Canada
Canadian consumer protection covers distance-selling and subscription services; provinces generally provide rights such as the ability to cancel certain distance contracts and protections against defective or misrepresented goods. While specific rules vary by province, Momentous’ published 30-day satisfaction guarantee can be more generous than minimum statutory rights.
If a product is defective, unfit, or not as described, Canadian law may require a refund or remedy even if a company’s policy says shipping is non-refundable. If Momentous does not resolve a valid claim, options include contacting your credit-card issuer to dispute a charge or filing a complaint with your provincial consumer protection office.
Customer experiences
Public reviews show many customers praise Momentous for product quality, ingredient transparency, third‑party testing, and responsive customer service. Several reviewers note consistent positive results and reliable shipping from the official site or authorized retailers.
Some negative reviews highlight challenges with subscription cancellations, partial refunds, shipping delays, inconsistent packaging, and occasional missing items. A few customers reported difficulty locating how to unsubscribe or receiving smaller-than-expected refunds - these issues underscore the value of keeping order records and confirming cancellation receipts.
Documentation checklist
- Order number and order confirmation email (or subscription ID)
- Account email address used with Momentous
- Date and time of order or renewal; delivery date if applicable
- Screenshot(s) of your order page, subscription management page, or the 60-minute cancellation window (if used)
- Payment method proof (card statement showing the charge)
- Photos of product defects or damaged packaging, and any tracking numbers
- All correspondence with Momentous or the retailer (emails, chat transcripts)
Common mistakes
Waiting longer than the permitted 60-minute window for web order cancellations is a frequent cause of frustration; once an order enters fulfillment it may not be cancellable online and will require a return under the 30-day guarantee after delivery. Another common mistake is assuming subscription fees are refundable - Momentous’ terms state paid subscription fees are non-refundable for the current term, so cancelling simply prevents future charges but does not refund the most recent payment.
Users sometimes contact Momentous about app-store subscriptions expecting Momentous to cancel them; however Apple and Google control billing for in-app purchases, so cancellation and refund requests must go through those stores. Finally, purchasers from third-party retailers should not expect Momentous to process returns - those must go through the retailer’s return policy.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web one-off order (within 60 minutes) | Usually full refund if cancelled before fulfillment; shipping charges may still apply per policy | Easy |
| Web one-off order (after fulfillment / after delivery) | Return under 30-day satisfaction guarantee may be eligible; shipping non-refundable per Momentous policy | Medium |
| Subscription on Momentous site | No refund for current paid term; cancellation stops future renewals | Easy |
| iOS / Google Play subscription | Refunds handled by Apple/Google; Momentous cannot process - may be granted or denied per store policies | Medium |
| Third-party retailer purchase | Request refund from retailer per their policy; Momentous typically not responsible | Medium - Hard (depends on retailer) |
| Written/mail cancellation | Possible but slower; refund depends on eligibility and Momentous processing | Hard |
After cancelling
After you cancel, keep your cancellation confirmation (email or screenshot) and monitor your account and payment method for any unexpected charges. If you are due a refund under the 30-day guarantee or a timely cancellation, allow several business days for the payment to post depending on your bank.
If you encounter problems, contact Momentous support at Momentous Help/Contact, review their refund policy at What is your refund policy?, and consult the Momentous Terms of Service at Momentous Terms of Service. If your purchase was through the App Store or Google Play, use the platform’s support and refund request flows. Consider contacting your card issuer if a legitimate refund is delayed or denied.
Address
Momentous (Canada corporate/regulatory address): 12 York Street, 3rd Floor, Ottawa, ON, K1N 5S6, Canada