Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Neora
130‑11120 Horseshoe Way
V7A 5H7 Richmond
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Neora service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Neora: Easy Method
What is Neora
Neora is a direct‑to‑consumer skincare and wellness company that sells products through its online store and subscription (autoship/SmartShop) programs. In Canada, Neora operates a Canadian site and offers a satisfaction guarantee and customer support options for returns, cancellations and subscription management.
How to cancel Neora
- Submit written notice at least 5 business days before your next scheduled processing date. Use the SmartShop / Monthly Subscription Cancellation Form and send it by email to support@neora.com or by fax to (214) 390-9988.
- If you prefer paper, send a registered letter with return receipt (recommended) to Neora’s Canadian address: Neora 130‑11120 Horseshoe Way Richmond, BC V7A 5H7 Canada. Use the U.S. corporate address only if the Canadian address proves invalid.
- Keep confirmation of submission (confirmation email, fax transmission report, or registered-mail receipt) and check your account to confirm auto‑ship has been cancelled before the next processing date.
What happens when you cancel
When Neora receives a timely written cancellation, your Monthly SmartShop order or Monthly Subscription should be prevented from processing on the next scheduled date; future auto‑ship charges should stop. Access to any subscription member benefits typically ends after the current paid period. Neora will retain account records as required for order and refund handling; you should keep your own copies of cancellation confirmations, invoices and shipment tracking for dispute resolution. If cancellation is not received in time, the next scheduled charge may still occur and you would need to follow the returns/refund process for that order.
Will I get a refund?
Neora offers a 60‑day satisfaction guarantee in Canada: products returned in their original packaging with the original invoice within 60 days of purchase are eligible for a refund of the purchase price. After Neora receives the returned goods, refunds are processed in 7 - 10 business days and returned to the original payment method; banks may take an additional 3 - 5 business days to post the funds. Cancelling an autoship prevents future charges but does not automatically refund previously processed orders unless you return the products in accordance with Neora’s returns policy. Note that some customers have reported delays or difficulties obtaining refunds; keep documentation and follow up with support if a refund is not received in the stated timeframe.
Neora plans and pricing
| Plan | Price | Billing frequency | Notes |
|---|---|---|---|
| Monthly SmartShop (autoship) | Varies | Monthly | Recurring order that can be cancelled with written notice 5 business days before processing date |
| One‑time purchases | Varies | One‑time | Standard online purchase; returns subject to 60‑day guarantee |
| Distributor / business account options | Varies | Varies | May have separate account management tools (Advanced Business Center) |
Your consumer rights in Canada
Canadian consumer protections vary by province and by the type of sale (e.g., distance sale vs. door‑to‑door). While some statutory rights (for example, specific cooling‑off periods) may apply in certain provinces, Neora’s publicly stated policy for Canada provides a 60‑day money‑back guarantee, which generally exceeds typical statutory minimums. Neora’s policy pages do not explicitly reference provincial statutory cooling‑off rules, so if you live in a province with additional protections (for example Quebec), verify those rights with your provincial consumer protection office. Keep in mind that autoship enrollments and timely cancellation notices are often the main source of disputes, so follow the written cancellation procedure and retain evidence.
Customer experiences
Some Canadian customers report satisfactory experiences: timely responses from support, helpful replacements for minor product issues, and product appearance matching expectations. However, publicly posted reviews also include recurring complaints: accidental enrollment in autoship, difficulty cancelling or confusion about cancellation methods, and delays or failures in receiving refunds after returns. There have been reports where customers escalated refunds through payment providers due to slow response. These mixed experiences suggest keeping careful records and following the written cancellation and returns process precisely.
Documentation checklist
- Order number and original invoice (digital or printed)
- Proof of purchase date (receipt) to verify 60‑day window
- Confirmation of cancellation submission (sent email copy, fax transmission report, or registered‑mail return receipt)
- Return tracking number and proof of shipment if returning products
- Copies/screenshots of account status showing cancellation or charges
- Contact details used for the order (email, phone, shipping address)
Common mistakes
Common errors include missing the 5 business‑day deadline before the next scheduled processing date (resulting in an unwanted charge), assuming a phone or app‑store cancellation is sufficient when Neora requires written notice, failing to keep proof of the cancellation submission, and not returning products in original packaging with the invoice within 60 days if seeking a refund. For example, a user who only called support the day before processing may still be charged because the required written notice was not received in time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to support@neora.com | Stops future charges if received 5 business days before processing; refunds only for returned goods per 60‑day policy | Low - fast and trackable if you keep the sent email |
| Fax to (214) 390-9988 | Same as email: cancellation effective if timely; refunds subject to returns policy | Medium - requires keeping fax transmission report as proof |
| Registered letter to Canadian address | Same outcome: cancels future billing if received in time; refunds depend on returns | Medium - High - secure proof of delivery but slower; recommended when disputing receipt |
After cancelling
After you submit cancellation, expect a confirmation (email or other) from Neora - if you do not receive confirmation, follow up and provide your documentation. If you already received an order and want a refund, follow Neora’s returns instructions and ship products back in original packaging with the invoice within 60 days. Allow 7 - 10 business days after Neora receives the return for refund processing, plus your bank’s posting time (3 - 5 business days). If a refund is delayed, provide your proof of return and refund request to support and, if necessary, contact your payment provider. For policy details or to contact support directly, see Neora’s Canada returns and support resources: Neora Canada - Returns & Cancellations and support@neora.com.
Address
Neora 130‑11120 Horseshoe Way Richmond, BC V7A 5H7 Canada