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I hereby notify you of my decision to terminate the contract relating to the Numan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numan: Easy Method
What is Numan
Numan is a UK-based digital clinic and pharmacy service offering prescription treatments, clinician consultations and diagnostic tests for conditions such as weight loss, hair loss and testosterone-related issues. It operates primarily in the UK and Northern Ireland and delivers medication and supporting services through online accounts, clinician reviews and postal dispatch.
This guide explains how cancellations and refunds work for Numan customers, with a focus on how the policies and practical steps apply if you're in Canada or contacting Numan from Canada.
How to cancel Numan
- Sign in to your Numan account and open the "Treatments" tab. From there you can pause or cancel most subscription treatments directly in‑account (this stops future orders and payments; note that payment is taken 48 hours before dispatch). See Numan’s terms: Terms of Sale.
- For weight‑loss treatments the in‑account button is labelled "Suspend" - use that to pause future shipments. For testosterone replacement therapy (TRT) you must contact Numan’s team directly to pause or cancel; consult their help article: How to cancel or pause my subscription.
- If you need to cancel a telephone clinic consultation, follow the cancellation link in the confirmation email at least 24 hours before the appointment to obtain a full refund (see Terms of Sale).
- If you want written proof of your cancellation request, send a registered post (raccomandata A/R) addressed to Numan with attention to Customer Service / Cancellation at the address below; keep the proof of dispatch and delivery receipt.
What happens when you cancel
When you successfully pause or cancel a subscription in‑account, Numan will stop scheduling future orders and stop future subscription payments. However, payments for an upcoming order are taken 48 hours before dispatch - cancelling after that point may not stop the imminent shipment.
If an order has already been dispensed and dispatched, Numan treats that as a fulfilled order for safety and regulatory reasons and will generally not issue a refund for the medication itself. For certain treatments (e.g., TRT) cancellation must be done via Numan’s team rather than the in‑account controls, so allow extra time for the request to be processed.
Will I get a refund?
Numan’s standard position is that once medication has been dispensed there is no refund for safety reasons. You can return prescription treatments only if they are damaged, faulty, incorrect or not as described - you will need to provide proof and must make the claim within up to two months of receipt; approved refunds are processed within 4 - 15 working days. Non‑medical products can be returned within 14 days of delivery (or from the last delivery date for split orders), unless they are sealed health/hygiene items and not faulty.
There are product‑specific guarantees above and beyond statutory rights: a 90‑day full refund guarantee applies to a “Low‑T confirmation venous blood test” if the test shows low testosterone and treatment is started (refund processed within 14 days of starting treatment). For hair‑loss treatments there is a Money Back Guarantee allowing a full refund between 180 - 210 days after acceptance of treatment if you meet the evidence requirements (refund processed within 30 days). Phone clinic consultations are refundable in full if cancelled at least 24 hours before the appointment via the confirmation email link. See Numan’s policy pages for details: Terms of Sale and Help article.
Numan plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Weight‑loss treatments | Varies | Use the in‑account "Suspend" button to pause; payments taken 48 hours before dispatch. More info. |
| Testosterone Replacement Therapy (TRT) | Varies | Must contact Numan’s team directly to pause or cancel; pricing and process handled case‑by‑case. |
| Hair‑loss treatments | Varies | Money Back Guarantee available with photo evidence windows (180 - 210 days). Guarantee. |
| Low‑T venous blood test | Varies | 90‑day confirmation refund guarantee if eligibility and timing conditions are met. |
| Phone clinic consultation | Varies | Full refund if cancelled at least 24 hours before appointment via the confirmation link. |
Your consumer rights in Canada
In Canada, general consumer protection laws - including provincial statutes and the federal Competition Act - typically provide a right‑of‑withdrawal or cooling‑off period for many online purchases of non‑healthcare goods (often 14 days), which aligns with Numan’s 14‑day return window for non‑medical products. Prescription medications are commonly exempt from general return policies on safety and public‑health grounds, and shipments of prescription treatments are handled under medical and customs regulations.
Statutory rights remain relevant where goods are defective, damaged, misdescribed or not delivered as promised. Promotional guarantees (for example Numan’s Low‑T and hair‑loss guarantees) are contractual offerings above statutory protections - ensure you meet the eligibility, timing and evidence conditions if you intend to claim under those schemes.
Customer experiences
Public reviews are mixed. Many Trustpilot and forum comments praise Numan’s customer service and clinicians as helpful and responsive and note fast dispatch and delivery in some cases. Conversely, some reviews report issues with surprise price increases after an initial discounted order, unexpected auto‑renewals, problems with order contents (e.g., incorrect dosages), delayed or unsatisfactory customer service responses, and difficulties obtaining refunds or credited solutions. There are also isolated complaints alleging inappropriate treatment suggestions. For a sample of reviews see Trustpilot and forum threads: Trustpilot, Reddit.
Documentation checklist
- Account login details and order number(s).
- Confirmation emails (consultation links) and timestamps.
- Proof of cancellation or suspension (screenshots, confirmation messages).
- Registered post (raccomandata A/R) dispatch and delivery receipts if you mailed a cancellation.
- Photos of damaged, faulty or incorrect items and date of receipt.
- Bank or card statements showing charges and dates.
- Evidence required for guarantees (e.g., hair‑loss photos with timestamps).
Common mistakes
Waiting until too close to dispatch: Numan takes payment 48 hours before dispatch, so cancelling after that window may not stop the order or the charge. Assuming an automatic refund after dispatch: medication already dispensed is generally non‑refundable for safety reasons. Forgetting to cancel subscriptions: many complaints stem from unexpected auto‑renewal charges because the customer didn’t pause or cancel in‑account. Not keeping proof: failing to save confirmation emails, screenshots or registered post receipts makes disputes harder to resolve. Assuming Canadian consumer law will let you return prescription medication: prescription treatments are typically exempt from standard return rights due to safety and regulatory rules.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Pause/cancel via account ("Treatments" tab) | Possible if done before payment/dispense; no refund if medication already dispensed | Low (self‑service) |
| Use "Suspend" button (weight‑loss) | Stops future orders; refunds depend on dispatch timing | Low |
| Contact Numan team (TRT) | Depends on timing and clinical/dispensing status; typically no refund once dispensed | Medium (requires direct contact) |
| Cancel phone consultation (24+ hours) | Full refund if cancelled in time | Low |
| Registered post cancellation (proof to Customer Service) | Can strengthen dispute claims; refund depends on policy and timing | Medium (postal processing & tracking required) |
After cancelling
Keep all confirmation messages, receipts and registered post paperwork. Monitor your bank or card statements to verify that future charges have stopped. If you believe you were incorrectly charged or received faulty/incorrect goods, submit evidence promptly to Numan’s customer service and refer to the returns and refunds sections at Numan Terms of Sale and the help article: How to cancel or pause my subscription. For the hair‑loss guarantee see: Hair‑loss Money Back Guarantee. If issues persist, keep copies of all communications and consider contacting your card issuer or relevant Canadian consumer protection authority about disputed charges.
Address
Numan
4 - 6 Canfield Place
London NW6 3BT
United Kingdom