Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Nutrafarms
261 King St.
L4N 6B5 Barrie
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutrafarms service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Nutrafarms: Easy Method
What is Nutrafarms
Nutrafarms is a Canadian food supplier that sells fresh and packaged meat, fish, poultry and related grocery items through web-based "Express" boxes and customizable farm package plans. Their offerings include one-time Express Box purchases and recurring or financed farm-package arrangements tailored to household size and frequency.
The company distributes perishable products and operates sales and fulfillment channels that may include direct web orders, in-app purchases and third-party financing for larger packages.
How to cancel Nutrafarms
- Identify the purchase channel (Nutrafarms Express web order, App Store/Google Play in-app purchase, or a financed order through a third-party financing company).
- For financed orders: if you are in Ontario (or subject to Ontario consumer protection), you may cancel within the 10-day cooling-off period by contacting your financing company directly - Nutrafarms does not need to approve that cancellation.
- For App Store or Google Play purchases: request a refund or cancellation via the platform’s refund process (Apple or Google); Nutrafarms has no publicly posted platform-level cancellation policy for app purchases.
- For web orders (Nutrafarms Express): Nutrafarms states returns, exchanges and refunds are not permitted for normal perishable orders; if you believe an item is defective, contact Nutrafarms customer service immediately with photos and order details and follow their instructions.
- If you send a written cancellation or complaint, consider sending it by registered mail with acknowledgement of receipt (registered/return-receipt) to ensure proof of delivery; include your order number, date, payment details and supporting evidence (photos, tracking, financing contract, etc.).
What happens when you cancel
If you successfully cancel a financed contract within the applicable cooling-off period through your financing company, the financing provider will handle the cancellation and any refund process; Nutrafarms does not need to provide prior consent for that statutory right. For platform (App Store/Google Play) purchases the platform will adjudicate refunds according to its own policies.
For direct web orders, because Nutrafarms considers its products perishable, cancellation or refunds for normal orders are generally not available; if a product is judged defective after you contact customer service, Nutrafarms will advise on resolution. Cancelling a future or recurring farm package should stop future deliveries, but you should confirm cancellation and any termination dates in writing and keep records.
Nutrafarms may retain order records and account information in accordance with its privacy policy; if you want account closure or data deletion, contact Nutrafarms directly and request action under applicable privacy rules.
Will I get a refund?
Refunds for ordinary Nutrafarms web orders are generally not permitted because the products are perishable. The primary exception is when a product is defective or damaged on delivery; in such cases you must contact Nutrafarms customer service and provide evidence (photos, order number, delivery details) so they can assess and resolve the issue.
For financed purchases, Ontario and similar provincial consumer protections provide a 10-day cooling-off right for financed contracts; if you cancel through the financing company within that window you can obtain a refund through the financer without requiring Nutrafarms’ approval. For App Store or Google Play purchases, refunds are governed by the respective platform refund processes and may be granted at the platform’s discretion.
Nutrafarms plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Express Box - Staples Box (15 lb) | C$189.00 | One-time purchase | Nutrafarms Express - Staples Box, 15 lbs |
| Express Box - Staples Value Box (15 lb) | C$179.00 | One-time purchase | Nutrafarms Express - Staples Value Box, 15 lbs |
| Express Box - Fan Favourite Box (15 lb) | C$179.00 | One-time purchase | Nutrafarms Express - Fan Favourite Box, 15 lbs |
| Express Box - Pick‑3 (15 lb) | C$159.00 | One-time purchase | Nutrafarms Express - Pick‑3 customizable 15 lb box |
| Weekly Farm Package Example - Diane (Family of 2) | C$70.00 | Per week | Approx. 4.98 lb meats/fish/poultry, 1 lb produce, 2 organic pantry items, C$22.38 cleaning supplies |
| Monthly Farm Package Example - Anthony (Family of 3) | C$320.00 | Per month | Approx. 21 lb meats/fish/poultry, 4 lb produce, 10 organic pantry items, C$97.01 cleaning supplies |
| Annual Farm Package Example - Jordan (Family of 3) | C$4,020.00 | Per year | Approx. 243 lb meats/fish/poultry, 44 lb produce, 47 pantry items, C$1,164 cleaning supplies |
Your consumer rights in Canada
Provincial and federal consumer protection laws apply to Nutrafarms purchases. In Ontario, financed consumer contracts generally carry a 10-day cooling-off period during which you may cancel without reason; you should contact the financing company directly to exercise that right. For in-app purchases, consumers typically use the App Store or Google Play refund processes to request reimbursement.
Because Nutrafarms sells perishable meat and similar goods, standard return rights may be limited or excluded for normal (non-defective) items; this perishable-goods exception is recognized under Canadian consumer-protection frameworks. Rights and procedures can vary by province, so consult your provincial consumer-protection office for details and timelines.
Customer experiences
Public reviews are mixed. Some customers report high-quality, fresh, well-packaged meats and reliable service, with repeating customers praising product quality and transparency in some reviews on sites such as Trustpilot and the BBB. Other reports highlight aggressive or high-pressure sales tactics (including Zoom or door-to-door approaches), unclear pricing or quantity disclosures, unsolicited persistent communications, and allegations of deceptive marketing claims; such complaints appear on Trustpilot, BBB, ComplaintsBoard, Yelp and Reddit over several years.
When assessing your situation, weigh the documented product condition, written communications and the sales channel used (web, platform, or financed sale) to determine the best cancellation/refund path.
Documentation checklist
- Order number, purchase date and payment receipt (card statement or platform receipt)
- Photos of the product, packaging, and delivery condition (timestamped if possible)
- Delivery tracking number and carrier notes
- Copies/screenshots of any sales agreement or financing contract
- Records of phone calls, texts, emails or chat with Nutrafarms or sales representatives (dates and summaries)
- Any warranty, terms of sale, or promotional materials that describe what you bought
Common mistakes
Waiting to act: missing the 10-day cooling-off window for financed contracts is a frequent error; if you intend to cancel a financed purchase, contact the financer promptly and follow their procedure in writing. Directing a financed-cancellation only to Nutrafarms instead of the financing company can delay or prevent timely cancellation.
Insufficient evidence: customers sometimes expect refunds but cannot supply photos, delivery timestamps or order numbers; without clear evidence of defect or error a refund for perishable goods is unlikely. Using the wrong channel - for example filing only with Nutrafarms when the purchase was made through the App Store or Google Play - can also delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Nutrafarms Express) | Refunds not generally available for normal perishable orders; refunds possible for defective items after customer-service review | Moderate to high - must provide evidence and follow Nutrafarms’ defective-item process |
| App Store / Google Play | Refunds handled by the platform per their policies (no Nutrafarms-specific public policy) | Varies - depends on platform rules and evidence |
| Financed orders (third-party financing) | Possible if cancelled within the 10-day cooling-off period (Ontario); contact financing company for refund | Low to moderate - straightforward if within the statutory window, otherwise may be more complex |
After cancelling
Confirm any cancellation in writing and keep proof of delivery for written notices. If you used financing and cancelled within the cooling-off period, follow up with the financing company to confirm refund timing and any reversal of payments. If you requested a platform (App Store/Google Play) refund, monitor the platform’s “report a problem” or refund status page for progress.
Helpful links: Ontario consumer protection, Apple: request a refund, Google Play: request a refund. Consider filing a complaint with provincial consumer protection authorities or the Better Business Bureau if you cannot obtain a satisfactory resolution.
Address
Nutrafarms Inc.
261 King St.
Barrie, Ontario L4N 6B5
Canada