Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nutrafol
236 5th Avenue, 7th floor
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutrafol service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Nutrafol: Easy Method
What is Nutrafol
Nutrafol is a commercial brand of nutraceutical hair-growth supplements and related scalp care products marketed to address thinning hair and promote thicker hair appearance. It is offered through direct-to-consumer subscriptions, one-time purchases, and special programs (for example, the GrowthPlan+ program) and is supported by web account management and customer service channels.
How to cancel Nutrafol
- Log in to your Nutrafol account on the Nutrafol website and go to the subscriptions or account billing section; choose the option to cancel the subscription to prevent future renewals (cancellation prior to the next billing period prevents renewal, but Nutrafol does not provide prorated refunds for time remaining in a paid period).
- If you subscribed through Apple App Store or Google Play, cancel the subscription directly through your App Store / Google Play account (platform-managed subscriptions must be cancelled on those platforms, not via Nutrafol’s web account).
- If the website cancellation link or flow is not working, try a different browser (users have reported Chrome often works) and clear cache/cookies; if problems persist, contact Nutrafol support via the website contact form or follow the alternate mail option below.
- As a formal alternative, you can cancel by sending a written notice to Nutrafol’s main office by registered mail (see the Address section below). Send the letter with tracking and request a return receipt to keep proof of delivery.
What happens when you cancel
When you cancel a Nutrafol subscription through your web account or the platform used to subscribe, renewal stops and your future recurring charges end. You will retain access to any product or benefits already paid for until the end of that billing period; Nutrafol generally does not issue prorated refunds for the unused portion of an active billing cycle. Your web account and purchase history typically remain accessible for record-keeping and support purposes, but your active subscription status will show as cancelled. If you cancelled through an app platform, any platform-specific retention or access rules set by Apple or Google will apply.
Will I get a refund?
Nutrafol’s standard web return policy provides a full refund or exchange for unopened products returned in original packaging within 30 days of delivery. There is no automatic prorated refund for cancelling an active subscription mid-period; cancelling prevents future renewals but does not refund the remaining paid timeframe. The GrowthPlan+ Guarantee is an exception: if you follow the program’s requirements (including photo documentation and consultations) and do not see visible results, you may be eligible to request a full refund submitted between 180 and 250 days from purchase under the GrowthPlan+ terms.
If you subscribed through the Apple App Store or Google Play, refunds and cancellations for the subscription are handled by those platforms - you must request refunds through the platform’s support process. If you have difficulty obtaining a refund you believe you are entitled to, document your correspondence and consider using the formal mail option or escalating through consumer protection channels.
Nutrafol plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Nutrafol Women’s Vegan Hair Growth Supplements (1‑Month Supply, ages 18‑44) | C$187.67 | 1 Month | Vegan seasonal hair growth supplement for women 18‑44 |
| Nutrafol Women’s Hair Growth Supplements (2‑Month Supply, ages 18‑44) | C$355.85 | 2 Months | Clinically tested, dermatologist‑recommended hair growth supplement for women 18‑44 |
| Nutrafol Women’s Balance Hair Growth Supplements (2‑Month Supply, ages 45+) | C$355.85 | 2 Months | Hair growth support supplement for menopausal/aging women 45+ |
| Nutrafol Women’s Hair Growth Supplements & Scalp Serum (1‑Month Supply, ages 18‑44) | C$319.54 | 1 Month | Two‑piece combo (supplements + serum) for visible thickness & strength |
Prices above were sourced from third‑party Canadian listings in early January 2026. Official Nutrafol Canada pricing may vary and subscription bundle pricing can differ by retailer.
Your consumer rights in Canada
Canadian consumer protection laws generally provide rights to return, cancel, or seek remedies for defective or misrepresented products. Nutrafol’s 30‑day full‑refund policy for unopened items aligns with common Canadian e‑commerce standards. The GrowthPlan+ Guarantee offers an extended, conditional refund option beyond standard statutory rights if you meet the program’s required documentation and timing. While some international cooling‑off rules (for example, the EU’s 14‑day right) do not apply in Canada, Nutrafol’s stated policies do not appear to conflict with Canadian consumer protections.
Customer experiences
Reviews are mixed. Many Canadian users on review platforms report positive outcomes such as improved hair thickness, reduced shedding, and helpful customer service that includes personal follow‑ups. Conversely, some customers report limited or no benefit despite long use, concerns about cost, and difficulties obtaining refunds or timely resolutions. Independent user reports (for example, forum posts) also note occasional website technical problems when attempting to cancel online.
Documentation checklist
- Account email and username, order number(s), and purchase date(s)
- Proof of purchase or receipt (screenshots of order confirmation or emails)
- Tracking number and proof of delivery if returning physical items
- Photos and consultation records if claiming under GrowthPlan+ Guarantee
- Screenshots of error messages or non‑functioning cancellation links (if relevant)
- Copies of all communications with Nutrafol support and platform (App Store/Google Play) correspondence
- Registered‑mail proof (tracking and return receipt) if cancelling by letter
Common mistakes
People commonly assume cancelling mid‑cycle will generate a prorated refund; Nutrafol’s policy generally does not refund unused portions of a paid period. Another frequent mistake is attempting to cancel app‑store subscriptions via the Nutrafol website - platform subscriptions must be cancelled through Apple or Google. Failing to save order confirmations, photos, or support communications can make refund or GrowthPlan+ claims harder to substantiate. Finally, waiting past stated time windows (for example, more than 30 days for unopened returns or beyond the GrowthPlan+ submission window) can forfeit refund eligibility.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | No prorated refund for remaining period; prevents future renewals | Usually easy; some users report occasional technical issues |
| App Store / Google Play cancellation | Refunds handled by the platform (request through Apple/Google); not processed directly by Nutrafol | Varies by platform; may require additional steps |
| Return unopened within 30 days | Full refund or exchange if qualifying (unopened, original packaging) | Low if returned within policy window and properly documented |
| GrowthPlan+ Guarantee claim | Full refund possible if program requirements and timing (180 - 250 days) are met | Higher - requires photo documentation, consultations, and timely submission |
| Registered mail / formal written cancellation | Refund subject to standard policies; provides strong proof of notice | Higher - formal process and follow‑up usually required |
After cancelling
After you cancel, keep copies of your cancellation confirmation, order numbers and any return shipment tracking. If you need to request a refund or make a GrowthPlan+ claim, gather the documentation listed above and submit through the appropriate Nutrafol pages. Useful company resources include Nutrafol’s terms and cancellation details (Terms of Use), Nutrafol’s returns information (Returns & Exchanges), and the GrowthPlan+ terms (GrowthPlan+ Guarantee Terms). For reports of website cancellation issues see community posts such as user discussions on Reddit and for independent reviews see Trustpilot Canada.
Address
To cancel by written notice or send formal correspondence, use registered mail with return receipt to ensure proof of delivery:
Nutraceutical Wellness Inc.
236 5th Avenue, 7th floor
New York, NY 10001
United States
Send by registered mail (for example, raccomandata A/R) and keep tracking and return‑receipt documentation for your records.