Cancellation service N°1 in Belgique
Contract number:
To the attention of:
Cancellation Department – Nutrimate
Rue Saint Denis, 112
1190 Forest
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutrimate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nutrimate: Easy Method
What is Nutrimate
NutriMate is a subscription-based nutrition and meal-planning service delivered via a website and mobile apps. It offers a paid “Pro” tier and in-app purchases through Apple’s App Store and Google Play, with account management and billing handled either through your NutriMate web profile or through the app platform used to buy the subscription.
How to cancel Nutrimate
- Web (nutrimate.fit): Log into your NutriMate account at nutrimate.fit → go to Subscriptions or Manage subscription → turn off auto-renewal. This must be done at least 24 hours before the renewal date to avoid the next charge.
- App Store (iOS): Cancel via your Apple ID Subscriptions in your device settings (Settings → your name → Subscriptions). Note: Web subscriptions purchased directly on nutrimate.fit will not appear in Apple’s subscriptions list.
- Google Play (Android): Cancel via Google Play Subscriptions in the Play Store (Profile → Payments & subscriptions → Subscriptions). Note: Web subscriptions purchased directly on nutrimate.fit will not appear in Google Play’s subscriptions list.
- If you purchased via the web and want further help after disabling auto-renewal, contact support by email at support@nutrimate.fit (see refund section below).
What happens when you cancel
When you turn off auto-renewal, you generally retain access to the paid features until the end of the current billing period; NutriMate will not bill you again after that period if cancellation is completed correctly. Subscriptions purchased through Apple or Google stop renewing through those platforms only when you cancel via the corresponding platform. Web (direct) subscriptions are independent of Apple/Google; cancelling through an app platform does not cancel a web subscription. Data associated with your account (profile, meal plans, progress) typically remains in your NutriMate account unless you request deletion - contact support to confirm account-data handling.
Will I get a refund?
NutriMate does not publish an explicit statutory 14‑day consumer refund right in its own documentation; refunds appear to be handled on a case-by-case basis and are discretionary. If you purchased directly on the web, you should cancel auto-renewal and then email support@nutrimate.fit with the subject "NutriMate.Review" to request a refund - outcomes vary by case. If you purchased through the App Store or Google Play, NutriMate instructs you to request refunds directly from Apple or Google because platform providers control those transactions.
Nutrimate plans and pricing
| Plan | Price (CAD) | Billing frequency |
|---|---|---|
| NutriMate Pro | Varies | Varies |
Your consumer rights in Canada
NutriMate’s published materials do not identify a statutory 14‑day cancellation or refund right; therefore Canadian consumers should consider: requesting refunds through the platform used to purchase (Apple or Google) when appropriate, following the company’s support process for web purchases, and retaining documentation of charges and communications. If a refund is denied or you suspect unauthorized charges, you may explore your options under provincial consumer-protection rules regarding recurring billing, contact your payment card issuer to dispute charges, or consult federal/provincial consumer information resources. For platform purchases, Apple and Google have their own refund and dispute processes and timelines which you can use in Canada.
Customer experiences
Reviews are mixed. Some users report that NutriMate’s support team assisted promptly and helped cancel subscriptions when needed. Other users report problems including duplicate or seemingly unauthorized charges, difficulty obtaining refunds, and continued charges after they believed they had cancelled. Several reviewers on third-party sites have described poor customer service or persistent billing issues; experiences appear to vary by case and by purchase channel (web vs app store).
Documentation checklist
- Account email and username, subscription purchase date, and renewal date
- Order or receipt screenshots (from NutriMate web, Apple receipt, or Google Play receipt)
- Confirmation that auto-renewal was turned off (screenshot from account settings or subscription page)
- Copies of any correspondence with NutriMate support (emails) and payment-card statements showing charges
Common mistakes
People commonly assume cancelling in Apple or Google settings cancels a web subscription - this is incorrect: web subscriptions must be disabled inside your NutriMate account. Another frequent mistake is waiting until the renewal day; NutriMate requires cancellation at least 24 hours before renewal to avoid the next charge. Some users do not keep receipts or screenshots and then have difficulty proving purchase dates or amounts when requesting refunds. Reinstalling an app or creating a new account without addressing the original subscription can lead to unexpected charges or duplicate accounts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (nutrimate.fit) | Case-by-case via support@nutrimate.fit; discretionary | Medium |
| App Store (iOS) | Request refund from Apple (Apple controls refunds) | Easy |
| Google Play (Android) | Request refund from Google Play (Google controls refunds) | Easy |
After cancelling
After you disable auto-renewal, keep a copy of confirmation and any receipts. For web purchases, email support@nutrimate.fit with the subject "NutriMate.Review" if you want to request a refund - include the documentation checklist items above. For App Store or Google Play purchases, use Apple’s or Google’s refund and subscription-management pages: Apple subscriptions and refunds information is at Apple subscription support and Report a Problem (Apple); Google Play subscription and refund help is at Google Play subscriptions and Google Play refunds. If you cannot resolve a charge, consider contacting your card issuer to dispute an unauthorized or incorrect charge and consult provincial consumer-protection resources or the Government of Canada consumer pages at Canada.ca consumer affairs.
Address
Laboratoires Nutrimea - Plastimea, Rue Saint Denis, 112, 1190 Forest, Belgique