Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nuuly
5000 South Broad Street
19112-1495 Philadelphia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nuuly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Nuuly: Easy Method
What is Nuuly
Nuuly is an online clothing rental and subscription service that lets customers rent apparel and accessories for a monthly fee, with options to purchase items outright through its marketplace. It operates a members-based model where subscribers select a set number of items per rental period and pay recurring charges for the service.
The service is operated from the United States and is subject to Nuuly's own terms, billing practices, and return policies; Canadian customers should note cross-border considerations such as customer support locations, currency/billing practices, and international mailing when interacting with Nuuly.
How to cancel Nuuly
- Check your Nuuly account: log in and review the subscription or account settings to locate the official “Cancel” or “Manage Subscription” option and follow on-screen steps. Note any billing cut-off dates or next-billing deadlines shown in your account.
- If you prefer written notice (recommended): prepare a short cancellation letter that includes your full name, email on file, Nuuly account username (if different), last 4 digits of the card used, date you want the cancellation to be effective, and a clear statement that you are cancelling the subscription.
- Send the cancellation letter by registered mail (raccomandata A/R) to ensure delivery and obtain proof of receipt. Use this address: Nuuly Legal Department, 5000 South Broad Street, Philadelphia, PA 19112‑1495, United States. Keep the tracking number and the delivery receipt.
- Follow up: after sending, monitor your Nuuly account and email for confirmation. If you do not receive confirmation within 10 - 14 days, contact Nuuly support and provide your proof of registered-mail delivery and request written confirmation of cancellation.
What happens when you cancel
After cancellation you will normally retain access to Nuuly services until the end of the current paid billing period; access and returns policy for items already rented remain subject to Nuuly's terms. Automatic renewals should stop after the effective cancellation date, but monitor your bank or card statements for any unexpected charges following cancellation.
Nuuly will continue to retain any account data required by its privacy policy and legal obligations. You can request data export or deletion through Nuuly's account settings or by contacting their support, but some records may be retained for legal, tax, or fraud-prevention reasons.
Will I get a refund?
Nuuly’s standard policy typically does not provide pro-rata refunds for partial billing periods after cancellation, and refunds are generally handled according to Nuuly’s terms of service. Exceptions can occur if Nuuly billed you in error, charged after you supplied proof of timely cancellation, or if the service failed to deliver as advertised.
If you believe you are owed a refund, gather your account records, billing statements, and proof of cancellation (including registered-mail receipt and tracking). Contact Nuuly support first; if the issue is not resolved, you may dispute a charge with your card issuer and, if necessary, escalate to Canadian consumer protection authorities or the Financial Consumer Agency of Canada for guidance.
Nuuly plans and pricing
| Plan | Price | Billing frequency |
|---|---|---|
| Nuuly subscription (rental) | Varies | Varies |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws that cover unfair business practices, false or misleading representations, and unauthorized charges. There is no single nationwide “subscription cancellation” rule that guarantees refunds in all situations, but you have the right to dispute unauthorized or erroneous charges with your payment provider and to seek remedies through provincial consumer protection agencies.
If a business does not honour its cancellation or refund commitments, you can file complaints with provincial consumer protection offices, the Competition Bureau for deceptive practices, or seek assistance from the Financial Consumer Agency of Canada. For billing disputes, your credit card issuer can usually initiate a chargeback while the matter is investigated.
Customer experiences
Customer feedback for Nuuly is mixed. Many users report smooth account management and reasonable service when cancelling online before the next billing date. Positive experiences often mention helpful customer service agents and clear online cancellation flows.
Negative experiences commonly involve missed cancellation confirmations, unexpected post-cancellation charges, or slow response times for written cancellation requests. Customers who document and send cancellation notices by registered mail generally report stronger outcomes when disputes arise.
Documentation checklist
- Account email and username
- Full name shown on the account
- Last 4 digits of payment card used
- Statement of cancellation and desired effective date
- Copy of cancellation confirmation (if available) and registered-mail receipt/tracking
- Copies of recent billing statements showing disputed charges (if applicable)
Common mistakes
Waiting until the last minute: cancelling after the billing cut-off can result in another charge for the next period. Example: cancelling one day after an automatic renewal often means you are billed for the entire next cycle.
Relying only on a verbal phone confirmation without written proof: customers sometimes report continued charges because they lack a written confirmation or delivery receipt. Example: a phone rep may say “cancelled” but without an email or recorded confirmation you have no evidence if billing continues.
Not keeping delivery/tracking proof: if you send a written cancellation by mail but do not retain the tracking number or receipt, it is far harder to prove timely delivery in a dispute. Always keep the registered-mail proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible per policy (common first step) | Low |
| Email to support | Possible (depends on response and timing) | Medium |
| Registered mail (raccomandata A/R) | Better proof for disputes; refund still per policy | Medium |
| Phone call | Possible but risk of no written proof | Low - Medium |
After cancelling
Monitor your bank and card statements for 60 days after cancellation to confirm no further charges. If an unexpected charge appears, contact Nuuly support immediately and provide your cancellation proof. If you cannot resolve the issue with Nuuly, contact your card issuer to dispute the charge and consider filing a complaint with provincial consumer protection authorities.
Helpful links: Nuuly Help Center, Government of Canada - Consumer Protection, Financial Consumer Agency of Canada, Competition Bureau Canada, Better Business Bureau Canada.
Address
For written cancellations by registered mail (recommended):
Nuuly Legal Department
5000 South Broad Street
Philadelphia, PA 19112‑1495
United States