Cancellation service N°1 in Italy
Cancellation Odeon: Easy Method
What is Odeon
Odeon is a cinema exhibitor and ticketing brand known primarily in the UK and Ireland for its multiplex cinemas and membership offerings such as myLIMITLESS. Its public help resources and support materials are UK/Ireland - centric; there is no clear evidence of an Odeon membership or subscription program specifically operating in Canada. If you are dealing with tickets or an account purchased through the Odeon app or website, the company’s stated cancellation and refund processes (from the Odeon Help Center) apply to those purchases even if you are located in Canada.
How to cancel Odeon
- myODEON / myLIMITLESS member via App: Open the Odeon app, go to Purchases, and look for the Refund button - it appears only after payment settlement (can take up to 6 hours). You can cancel as long as the film starts in more than 2 hours. You cannot amend bookings; you must cancel and then rebook.
- Guest / no account purchase: There is no online cancellation option for guest purchases. Contact the cinema where you booked directly (phone or email). Refunds are not guaranteed, especially once the film has started.
- Subscriptions / promotional periods: If you are on a subscription, you can cancel within a 14‑day cooling‑off period. After that, cancellation is typically effective only at the end of the minimum (contractual) term - follow the subscription cancellation instructions in your subscription terms.
- If you need written termination proof (for example, subscription disdetta), send it by registered mail with return receipt (raccomandata A/R) to the company address and keep the delivery receipt as proof.
What happens when you cancel
When you cancel a ticket booking via the app or by contacting a cinema, your access to the cancelled seat is removed and you will need to rebook if you still wish to attend. For subscriptions cancelled within the cooling‑off period, the contract is usually cancelled and any eligible refund will be processed; cancellation after the cooling‑off period generally stops renewal but may not end the current paid period until its expiry. Personal account data typically remains on file until you request account deletion - check Odeon’s privacy policy for details on data retention and deletion.
Will I get a refund?
Refunds are available for ticket prices in certain circumstances but there are important exceptions. Booking fees are non‑refundable, and items such as food, drink or alcohol sold with a ticket are not refundable. For app purchases, the Refund button becomes available once the payment has settled (can take up to 6 hours); refunds, if issued, may take up to 7 working days to show on your payment method. Guest purchases have no online refund route and refunds depend on the individual cinema’s policy and timing (less likely once the screening has started).
Odeon plans and pricing
| Plan | Price | Notes |
|---|---|---|
| myLIMITLESS (UK/Ireland membership) | Varies | Available in UK/Ireland; no evidence of equivalent Odeon membership in Canada. |
| Single ticket (online / app) | Varies | Ticket prices and booking fees depend on cinema/location; booking fee non‑refundable. |
| Subscriptions / promotional plans | Varies | Subscription terms (including cooling‑off and minimum term) depend on the specific offer. |
Your consumer rights in Canada
There are no Canada‑specific Odeon cancellation or refund terms located in the public UK/Ireland‑centric Help Center materials. Canadian consumer protection law is provincially administered, and rights for digital purchases, services and subscriptions (including cooling‑off periods and refunds) vary by province/territory. If you are in Canada, consult federal and provincial consumer resources and your payment provider for chargeback options. Helpful official starting points include the Government of Canada consumer pages and your provincial consumer protection office for details on digital purchases, unfair practice rules and dispute processes.
Customer experiences
Customer reviews are mixed. Positive feedback often notes friendly cinema staff and quick, pleasant service experiences. Negative reviews commonly mention difficulty getting refunds or cancellations via the app, slow or unresponsive chat/support, and technical issues with bookings (connectivity, glitches). Some reviewers also criticize pricing and perceived poor value, particularly for families. These patterns suggest that in many cases a direct call to the cinema or persistence with support may be required to resolve issues.
Documentation checklist
- Booking reference number and confirmation email (or app purchase record).
- Payment receipt or card statement showing the charge.
- Screenshots of the booking in the app (including the Refund button if visible) and any error messages.
- Correspondence with Odeon or the cinema (chat transcripts, emails, call log notes).
- Proof of registered mail (raccomandata A/R) and the delivery receipt if you send a written cancellation to the company address.
Common mistakes
Typical problems include waiting until it is too late to cancel (for app bookings you must cancel more than 2 hours before the screening), assuming booking fees or food/drink charges are refundable, and attempting to amend a booking when the only option is to cancel and rebook. Guest purchasers often expect an online cancel option and don’t save the cinema’s direct contact details, which makes obtaining a refund harder. Finally, not keeping proof of payment or confirmation emails reduces your ability to escalate or dispute a charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| myODEON / myLIMITLESS via App | Tickets refundable subject to rules; booking fee and food/drink/alcohol not refundable. Refund button appears after payment settles; refunds may take up to 7 working days. | Low - Medium (time‑sensitive; requires app refund button to appear) |
| Guest / no account | Refunds only if cinema agrees; no online cancellation route and refunds are not guaranteed once screening has begun. | High (depends on cinema discretion and timing) |
| Subscription (promotional/minimum term) | Cancelable within a 14‑day cooling‑off period; after that cancellation typically effective at end of minimum term only. | Medium (subject to contract terms and timing) |
After cancelling
Save all confirmation and cancellation communications and monitor your payment method for any refunds for up to 7 working days if a refund was promised. If you do not receive an expected refund, contact the cinema first and provide the documentation checklist items. If you cannot resolve the case with the cinema or Odeon support, consider contacting your card issuer about a dispute or chargeback. For official guidance on the refund process from Odeon, see the Help Center articles: How do I refund my purchase? and Can I cancel, refund or change my booking?. For Canadian consumer information, start with the Government of Canada: Consumer Affairs - Government of Canada.
Address
If you need to send a written termination (disdetta) or a registered complaint by raccomandata A/R (registered mail with return receipt) use the following company address and keep the postal receipt as proof of delivery: Cinema Odeon Srl, Corso Palladio 176, 36100 Vicenza, Italia.