Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pawfy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Pawfy: Easy Method
What is Pawfy
What is Pawfy
Pawfy offers a combination of digital services (including the Pawfy Dog Translator app with a premium "Platinum VIP" subscription) and physical pet products such as probiotic and hip & joint chews. Subscriptions can be purchased through mobile platforms (Apple App Store, Google Play) or directly through Pawfy on the web.
This guide explains how to cancel Pawfy subscriptions in Canada, what to expect after cancelling, refund options, and your consumer rights.
How to cancel Pawfy
- App Store (iOS): Open Settings on your iPhone or iPad, tap your name, select Subscriptions, find "Pawfy" or the Pawfy app subscription, and tap Cancel. Apple requires cancellations at least 24 hours before the period end to avoid renewal. For refunds, request through Apple support: Apple refund & subscription help.
- Google Play: Open the Google Play Store app, tap your profile icon, choose Payments & subscriptions → Subscriptions, select Pawfy and tap Cancel subscription. Google requires cancellation at least 24 hours before the period end. For refunds, request through Google Play support: Google Play refunds & subscriptions.
- Web (direct Pawfy subscription): Log into your Pawfy account and manage or cancel your subscription from your account dashboard. If you cannot access your account, contact Pawfy at care@pawfy.com or use the Pawfy Contact Us page to request cancellation. Cancellations made through Pawfy take effect at the end of the current billing period.
What happens when you cancel
When you cancel a Pawfy subscription, the subscription will not renew at the next billing date; you retain access to paid features until the end of your current paid period. For platform (App Store/Google Play) subscriptions, cancellation must be completed through your Apple or Google account settings and Pawfy does not directly stop renewals processed by those platforms.
Pawfy typically retains account and subscription data according to its privacy and account policies; cancelling does not always delete your account. If you want your account removed, contact care@pawfy.com and request account deletion in addition to cancelling recurring billing.
Will I get a refund?
Refund eligibility depends on where you purchased the subscription. App Store and Google Play subscriptions are generally non-refundable through Pawfy; charged subscription fees must be requested from Apple or Google under their refund policies. For subscriptions purchased directly from Pawfy on the web, Pawfy offers a full refund within 60 days if you or your pet aren’t satisfied, provided you contact care@pawfy.com. Always keep receipts and correspondence to support any refund request.
Pawfy plans and pricing
| Plan | Price (approx.) | Period | Notes / Features |
|---|---|---|---|
| Pawfy Platinum VIP (App subscription) | C$10.99 | Monthly | Unlocks premium features of the Pawfy Dog Translator app |
| Pawfy Probiotic Chews (physical supplement) | approx. C$35 - 40 per jar | One-time (subscriptions available) | Probiotic supplement; subscription discounts reported (pricing originally USD) |
| Pawfy Hip & Joint Chews (physical supplement) | approx. C$35 - 40 per jar | One-time (subscriptions available) | Joint support supplement; similar pricing and subscription discounts as probiotic chews |
Your consumer rights in Canada
Under Canadian consumer protections, you have the right to cancel subscriptions and may be entitled to refunds for unauthorized or misleading recurring charges. Purchases made through Apple or Google are governed by their platform refund rules; you should request refunds directly from Apple or Google in those cases. For web-based subscriptions, sellers are expected to provide fair and clear cancellation and refund procedures. Practices that hide subscription terms or make cancellation unduly difficult may be subject to investigation by Canadian consumer protection agencies. There is no single uniform 14‑day cooling‑off rule for digital subscriptions across Canada, but fairness and clear disclosure are required.
Customer experiences
Public feedback on Pawfy is mixed. Some customers report positive results from Pawfy chews and praise product benefits such as improved coat condition and joint support. Other customers have reported issues around unclear enrollments, difficulty cancelling recurring shipments or subscriptions, and problems obtaining refunds or timely customer support. Several complaints mention delayed or no responses and return processes that were inconvenient or costly. These experiences suggest documenting all communications and using platform cancellation routes where applicable.
Documentation checklist
- Order confirmation or subscription receipt (email or screenshot)
- Payment records or bank/credit card statements showing charges
- Screenshots of subscription status in App Store / Google Play or your Pawfy account page
- Copies of emails or messages exchanged with care@pawfy.com or Pawfy support (dates included)
- Any tracking numbers or return receipts if returning physical product
Common mistakes
Confusing the purchase channel is a frequent error: cancellations made on Pawfy’s website do not stop renewals billed through Apple or Google, and vice versa. Another common mistake is not cancelling at least 24 hours before the renewal date for App Store and Google Play subscriptions; doing so can result in an unexpected renewal charge.
Failing to keep evidence is also problematic - many refund or dispute processes require receipts, screenshots, and correspondence timestamps. When returning physical products, verify the return policy and who covers return shipping to avoid unexpected costs.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refunds from Apple; Pawfy does not directly issue refunds for App Store purchases | Moderate (manage via Apple ID subscriptions) |
| Google Play | Request refunds from Google; Pawfy does not directly issue refunds for Google Play purchases | Moderate (manage via Google Play account) |
| Web (direct Pawfy subscription) | Pawfy offers full refund within 60 days if you contact care@pawfy.com | Easy to Moderate (manage via your Pawfy account or care@pawfy.com) |
After cancelling
After you cancel, monitor your bank or card statements for any unexpected charges and keep the cancellation confirmation. If you purchased via Apple or Google and need a refund, follow the links to platform support: Apple (https://support.apple.com/en-ca/HT204084) or Google Play (https://support.google.com/googleplay/answer/2479637). For web purchases, contact Pawfy at care@pawfy.com or use the Pawfy Contact Us page to request a refund or confirm cancellation. If you encounter persistent problems with unauthorized charges or hard‑to‑cancel practices, consider contacting your payment provider to dispute the charge and consult Canadian consumer protection resources.
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