Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pettable
2810 N. Church St., Ste 67131
19802-4447 Wilmington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pettable service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pettable: Easy Method
What is Pettable
Pettable is an online service that helps users obtain Emotional Support Animal (ESA) letters and related services. It offers one-time ESA letters, expedited delivery options, and a subscription bundle that includes renewals and additional benefits.
The company operates from the United States but serves customers in Canada; exact Canada-specific pricing is not published on Pettable’s site and conversions may vary.
How to cancel Pettable
- Email: send a clear cancellation request to support@pettable.com. Include your full name, order number, email used for the account, the plan you want cancelled, and the date you sent the request.
- Registered post (optional supplement): mail a cancellation letter by registered post to Pettable’s headquarters to create a physical record: Pettable, Inc., 2810 N. Church St., Ste 67131, Wilmington, Delaware 19802-4447, United States. Keep the tracking/receipt for your records.
- Subscriptions: when cancelling a subscription (for example the ESA Letter Value Bundle), state whether you want immediate termination or cancellation at the end of the current billing period, and request written confirmation of the cancellation and final billing date.
- Follow up: if you do not receive confirmation within a few business days, resend the email and keep copies of all correspondence and delivery receipts.
What happens when you cancel
When you cancel a one-time service, you should lose access to any future delivery or pending actions tied to that order if the cancellation is processed before completion. For subscriptions, cancellation normally prevents future renewals; you may retain access until the end of the paid period unless you ask for immediate termination.
Pettable will retain records and personal data according to its policies. Under Canadian privacy laws you can request information about what personal data they hold and ask for deletion where applicable; response times and obligations will depend on applicable law and Pettable’s policies.
Will I get a refund?
Pettable’s public materials do not provide a detailed, Canada-specific refund policy. Refund eligibility typically depends on the product type, timing of the cancellation, whether the service was delivered (for example, an ESA letter already issued), and the circumstances (e.g., duplicate or unauthorized charges). In many service businesses, once a one-time service is fully delivered there may be limited refund options.
If you believe you qualify for a refund - for example due to a billing error, duplicate charge, or failure to deliver a paid service - contact support@pettable.com with evidence. If Pettable does not resolve a legitimate billing dispute, you can also contact your card issuer for a chargeback and seek help from Canadian consumer protection authorities.
Pettable plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Single ESA Letter (housing or travel) | ≈ C$200 | One-time | ESA letter including evaluation, legitimate documentation |
| Housing + Travel ESA Letter Package | ≈ C$267 | One-time | Both housing and travel letters |
| ESA Letter Value Bundle (subscription) | ≈ C$20/month | Monthly | Free annual ESA renewals, 24/7 Vet Helpline, $15 Amazon gift card |
| Expedited ESA Letter | ≈ C$67 surcharge | One-time | Fast, 24-hour letter delivery |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection laws for unfair practices, automatic renewals and clear disclosure of terms; specifics vary by province. For privacy and personal data, the federal Office of the Privacy Commissioner enforces PIPEDA obligations for many commercial organizations - you have rights to access personal data and request correction or deletion where applicable. If you suspect fraud or unauthorized charges, you can contact the Canadian Anti-Fraud Centre and your payment provider for immediate protection.
For authoritative guidance and to file complaints, consult the Office of the Privacy Commissioner of Canada at priv.gc.ca, the Competition Bureau at competitionbureau.gc.ca, and the Canadian Anti-Fraud Centre at antifraudcentre-centreantifraude.ca. Also contact your provincial consumer protection agency for local enforcement and complaint options.
Customer experiences
Public feedback on services like Pettable is mixed. Many customers report that one-time ESA letters and expedited options arrive quickly and that the subscription bundle’s renewals and vet helpline are convenient. Positive experiences often highlight simplicity and speed of delivery.
On the other hand, some customers report difficulty obtaining refunds or slow responses when cancelling subscriptions, particularly if cancellation is attempted after automatic renewal. Experiences vary by individual case, timing, and the reason for cancellation.
Documentation checklist
- Order confirmation and invoice (email or screenshot)
- Subscription details: plan name, start date, billing schedule
- Copies of ESA letter(s) received (if any)
- Cancellation request email text and sent timestamp
- Registered post receipt or tracking number (if used)
- Bank or card statements showing charges
- All correspondence with Pettable (emails, chat transcripts)
- Screenshots of relevant webpages (terms, pricing, account page)
Common mistakes
One common mistake is waiting until after an automatic renewal charge posts; cancelling before the renewal date is generally safer. Another is not keeping written confirmation of the cancellation - verbal cancellations or undocumented requests can lead to disputes. Some users send the cancellation to the wrong email or to a general inbox and do not follow up when they don’t receive confirmation.
Failing to check the billing method (for example, a saved card on file) is another frequent issue - cancelling the subscription in the app or with support does not always remove the stored payment method unless you explicitly request it. Finally, people sometimes assume expedited or delivered services are refundable; once a service has been provided, refunds are often harder to obtain.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to support@pettable.com | Possible (depends on timing and whether service was delivered) | Low to Medium - quick to send, resolution time varies |
| Registered post to headquarters | Possible (creates a stronger paper trail helpful for disputes) | Medium - slower but provides proof of notice |
| Payment dispute / chargeback through card issuer | Possible (strong option for unauthorized or unfulfilled charges) | Medium to High - requires documentation and issuer investigation |
After cancelling
After you cancel, save all confirmation communications and check your bank or card statements for any recurring charges. If charges continue, contact your card issuer immediately to block further payments and ask about a dispute. If you want your personal data removed, request deletion in writing and reference applicable Canadian privacy law (PIPEDA) where applicable.
For next steps and resources: contact Pettable at support@pettable.com, consult the Office of the Privacy Commissioner of Canada at priv.gc.ca, and review consumer protection guidance at the Government of Canada Financial Consumer Agency: canada.ca/en/financial-consumer-agency.html. If fraud is suspected, report it to the Canadian Anti-Fraud Centre at antifraudcentre-centreantifraude.ca.
Address
Pettable, Inc., 2810 N. Church St., Ste 67131, Wilmington, Delaware 19802-4447, United States