Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Prettylitter
10250 Constellation Blvd, Suite 2300
90024 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Prettylitter service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Prettylitter: Easy Method
What is Prettylitter
Prettylitter is a subscription-based cat litter product sold in Canada and other markets that advertises low dust, odor control, and color-changing granules for health monitoring. It is offered both as one-time purchases and as recurring subscription shipments with promotional pricing for first-time subscribers.
How to cancel Prettylitter
- Web (online orders): If you just placed an order, contact PrettyLitter support immediately - within roughly 30 minutes - to attempt cancellation. Once an order is confirmed and processing begins, cancellation cannot be guaranteed.
- Subscription (via Web dashboard): Sign in to your account dashboard, go to "Subscription", click "Cancel", select a reason and confirm. Do this before the next shipment processes to stop future deliveries and charges.
- App Store / Google Play subscriptions: Manage and cancel the subscription through your device’s App Store or Google Play subscription settings; PrettyLitter typically cannot cancel these for you directly.
What happens when you cancel
Cancelling a subscription stops future scheduled shipments and recurring charges; it does not usually affect past orders or charges already processed. For online one-time orders, a successful cancellation before processing will prevent shipment; if an order has already shipped you will need to follow the returns/refund process. Your account information typically remains on file for order history and support purposes unless you request account deletion from support.
Will I get a refund?
Refund eligibility depends on the timing and type of order. First-time Canadian customers ordering online are covered by a 30-Day Risk-Free Guarantee - contact support within 30 days of purchase for a refund request. Unopened, unused items (bags, mats, boxes, scoops) may be returned within 14 days of confirmed delivery for refund consideration if they remain in original condition and packaging. Perishable items such as food, treats or bundles are not returnable, though first-time food orders may be considered for refund within 14 days. If an order was cancelled before shipping you should not be charged; if it shipped, follow the returns policy above and contact support promptly to request a refund where eligible.
Prettylitter plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| One-Time Purchase (per bag) | C$30.00 | Per Bag | Original (Unscented) - single bag, no subscription |
| Subscription - First Month Promotional | C$19.99 | First Month | Promotional price for first bag under subscription |
| Subscription - Ongoing (2 bags every 8 weeks) | C$60.00 | Every 8 Weeks (~C$30/month) | Subscription refill pricing after promotion |
| Subscription - Monthly, 1 Cat | C$30.00 | Per Month | Standard monthly refill for single cat |
| Subscription - Monthly, 2 Cats | C$55.00 | Per Month | Standard monthly refill for two cats |
| Subscription - Monthly, 3 Cats | C$82.00 | Per Month | Standard monthly refill for three cats |
Your consumer rights in Canada
Canadian consumer protection generally provides a 14-day "cooling off" period for many online purchases, allowing cancellations and refunds for most non-perishable goods; PrettyLitter’s 14-day return window for unopened items aligns with this. PrettyLitter’s additional 30-day Risk-Free Guarantee for first-time Canadian customers is more generous than the statutory minimum. For subscriptions started or billed through the Apple App Store or Google Play, cancellation and refund policies are governed by those platform providers and you may need to request refunds directly from them per their procedures.
Customer experiences
Reviews are mixed. Many Canadian customers on platforms like TrustPilot (rating ~4.5/5) praise product quality, low dust, odor control, health-monitoring color changes, and responsive customer service. Positive BBB comments also highlight helpful and compassionate support in some cases. Negative feedback includes reports of unexpected recurring charges, difficulties cancelling (especially via older reports on forums), odor or performance concerns for some users, and isolated complaints that guarantees or promotions were not honored or that support was unresponsive. These mixed experiences mean keeping clear documentation and acting promptly is important if you need to cancel or request a refund.
Documentation checklist
- Order number(s) and date of purchase
- Account email and billing details
- Shipping address and confirmed delivery date (if applicable)
- Photos of product condition (for damaged or unexpected items)
- Clear reason for cancellation or refund request
- Timestamps or screenshots showing attempts to cancel (if relevant)
- Receipts or screenshots of promotional offers, if disputing a charge
- Proof of in-app purchase (App Store or Google Play receipt) if applicable
Common mistakes
Waiting too long to act is a frequent error: online order cancellations are time-sensitive (attempt within roughly 30 minutes) and subscriptions must be cancelled before the next shipment processes. Another common mistake is assuming an app subscription can be cancelled through the PrettyLitter website - App Store and Google Play subscriptions must usually be managed through those platforms. Customers also sometimes forget to save order numbers or confirmation emails, which makes support interactions slower, or they assume promotional pricing will be refunded automatically without providing documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (online orders) | Possible if cancelled very quickly; refunds follow 30-Day Risk-Free (first-time) or 14-day returns for unopened items; shipped orders require return approval. | Medium - must act fast and may be limited once processing starts. |
| Subscription (via Web dashboard) | Cancels future shipments; refunds may apply per 30-day or 14-day policies depending on order and eligibility. | Easy - cancel directly in your account before the next shipment. |
| App Store / Google Play | Refunds and cancellations handled by the platform provider (Apple or Google) per their policies. | Medium - High - must use the platform’s subscription management and refund request processes. |
After cancelling
After you cancel, check for a cancellation confirmation email and monitor your bank or card statement for any refunds or residual charges. If you requested a return, follow the returns instructions from support and keep tracking numbers for mailed returns. For App Store or Google Play subscriptions, check your device subscription settings and the platform’s refund portal. Useful resources: your PrettyLitter account page (Account), PrettyLitter support (Support), Apple subscriptions help (Apple subscription support), Google Play subscriptions help (Google Play subscription support), and general Canadian consumer information (Government of Canada - Consumer Protection).
Address
If you need to send a formal cancellation letter, address it to PrettyLitter’s corporate office and consider registered mail (raccomandata A/R):
PrettyLitter, Inc.
10250 Constellation Blvd, Suite 2300
Los Angeles, CA 90024
United States