Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Priority Pass
PO Box 815
RH16 9LR Haywards Heath
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Priority Pass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Priority Pass: Easy Method
What is Priority Pass
Priority Pass is a global airport lounge access program that provides members entry to participating airport lounges and other airport experiences. Memberships can be bought directly from Priority Pass, included as a benefit by card issuers, or (less commonly) offered through in‑app purchases. Features, guest policies and venue availability vary by location and by the way the membership was obtained.
How to cancel Priority Pass
- If you purchased directly from Priority Pass: cancel in writing to the Priority Pass office where the pass was issued or by phone. For written cancellation, send a signed letter (certified/registered mail or tracked courier recommended) to PO Box 815, Haywards Heath, RH16 9LR, United Kingdom; you can also phone +44 20 8680 1338. See Priority Pass terms: Conditions of Use.
- If your Priority Pass is provided through a card issuer or other third party (for example a bank or American Express): contact that provider directly to cancel - Priority Pass cannot cancel third‑party plans for you. See card access info: Card provider access.
- If you subscribed via Apple App Store or Google Play: cancel the in‑app subscription through your Apple or Google subscription settings (uninstalling the app does not cancel billing). Guidance for app‑store cancellations: How to cancel in‑app subscriptions.
- To delete your Priority Pass online account (which terminates online access), submit the online help form: Delete online account. Note: if your membership is managed by a third party, deletion of the online account may not stop billing - you must cancel with the provider.
What happens when you cancel
When Priority Pass cancellation is accepted, future automatic renewals will stop and you will no longer be charged after the effective cancellation. Access to lounges and prepaid benefits may end immediately or at the end of the current paid period depending on how and when you cancel - check your confirmation. If you requested deletion of your online account, that terminates your online access; memberships provided by third‑party card issuers remain subject to that issuer’s terms and continue or end only if the issuer processes the cancellation. Priority Pass retains records as described in its privacy policy; if you need full deletion, use the online help form and request data removal per their process.
Will I get a refund?
If you bought directly from Priority Pass and are a first‑time customer, you have a 14‑day cooling‑off period during which you are entitled to a full refund provided you have not used the service; any uses during that period will be deducted from the refund. Auto‑renewals should be cancelled in writing (see steps above); Priority Pass states that to avoid being charged you must cancel non‑renewal in writing before the membership end, and auto‑renewal cancellations should be sent within 30 days of renewal where indicated. Pre‑booked lounge visits can be cancelled up to 48 hours before arrival for a full refund (refunds processed within about 10 days); bookings cancelled within 48 hours, no‑shows, or unused bookings are non‑refundable. If your membership is supplied by a card issuer or other third party, refund rights and windows are determined by that provider, so contact them for refund eligibility.
Priority Pass plans and pricing
| Plan | Price (approx CAD) | Period | Features |
|---|---|---|---|
| Standard | C$~130 / year | Annual | Pay‑per‑use: US$35 (≈ C$46) per member visit; US$35 per guest visit |
| Standard Plus | C$~367 / year | Annual | Includes 10 free member visits; thereafter US$35 per visit; guests US$35 per guest |
| Prestige | C$~617 / year | Annual | Unlimited member visits; US$35 per guest visit |
Note: Priority Pass lists prices in USD; the CAD amounts above are approximate conversions (USD 1 ≈ CAD 1.31). Exact CAD charges depend on your bank’s FX rate and may vary at payment.
Your consumer rights in Canada
Under Canadian consumer protection expectations, digital subscriptions commonly include a cooling‑off period and clear cancellation channels; Priority Pass’s 14‑day cooling‑off for direct purchases aligns with this practice. For subscriptions bought through app stores, Canadian guidance expects providers to make clear that uninstalling an app does not cancel the subscription and that cancellations must be processed through Apple or Google - follow their subscription controls. If you encounter non‑responsive customer service, unclear cancellation procedures, or disputed charges, you may escalate to your card issuer to block or dispute charges and consult federal or provincial consumer protection resources for further remedies.
Customer experiences
Reviews are mixed. Many users praise quick registration, helpful lounge staff, clean quiet lounges and useful Wi‑Fi, and describe Priority Pass as invaluable during delays or long layovers. Conversely, common complaints include overcrowded or unavailable lounges despite listings, reduced restaurant or guest benefits, poor food or amenities at some locations, and frustrating customer service experiences - particularly difficulty cancelling memberships or getting refunds. Value and experience can vary widely by airport and by whether the membership is direct or supplied by a card issuer.
Documentation checklist
- Membership number or card ID, full name and contact details
- Proof of purchase (receipt, confirmation email) and purchase date
- Details of the payment method (card issuer if applicable)
- Copies of previous correspondence with Priority Pass or the card provider
- Booking references for any pre‑booked lounges you wish to cancel
- Proof of sent cancellation (registered mail receipt or courier tracking) and any confirmation received
Common mistakes
Don’t assume uninstalling the app cancels billing - many users lose money this way because Apple/Google subscriptions must be cancelled in their stores. If your Priority Pass was provided through a credit card or bank, contacting Priority Pass directly will often not stop billing; you must work through the issuer. Avoid sending informal emails without proof - use certified/registered post or tracked courier and keep the receipt. Missing windows matters: the 14‑day cooling‑off window and the stated auto‑renewal notice periods are strictly applied, so late cancellation often means no refund. Also, if you booked a lounge visit, cancelling within 48 hours is generally non‑refundable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct purchase (Priority Pass site) | 14‑day full refund if unused; pro‑rata deductions for usage | Low - Medium (must cancel in writing or by phone; keep proof) |
| Card issuer / third‑party | Depends on issuer’s terms; Priority Pass cannot authorize refunds | Medium - High (must contact issuer; processing varies) |
| App Store / Google Play | Refunds handled by Apple/Google per their policies; cancel via store | Medium (use app store subscription settings; appeal through store support) |
| Pre‑booked lounge bookings | Full refund if cancelled >48 hours before arrival; processed ~10 days | Low (time‑sensitive; cancellations within 48 hours non‑refundable) |
After cancelling
After you submit cancellation, retain proof (registered mail receipt or support ticket number) until your bank confirms no further charges and you have received any eligible refund. If you need to delete your online account, use the Priority Pass help page: Delete online account. For terms and refund policy details consult: Priority Pass Conditions of Use. If you purchased via an app store, follow Apple or Google support pages and their refund processes: use your Apple ID or Google Play account subscription settings.
Address
Send written cancellations (certified/registered mail or tracked courier recommended) to:
Priority Pass, PO Box 815, Haywards Heath, RH16 9LR, United Kingdom