Cancellation Prose: Easy Method

What is Prose

Overview

Prose is a personalised haircare company that sells custom-formulated products and subscription shipments through web orders and mobile apps. Subscriptions provide repeat shipments with a discount and free shipping; billing and cancellation mechanics depend on how the subscription was purchased.

How to cancel Prose

• If you purchased via the Apple App Store: cancel through iOS Settings ▹ Subscriptions ▹ Prose. The App Store manages billing and refunds for Apple purchases.
• If you purchased via Google Play: cancel through the Google Play app ▹ Subscriptions ▹ Prose. Google handles billing and refunds for Play purchases. For an independent walkthrough see this guide.
• If you purchased on the Prose website (web subscription): you must contact Prose customer support to cancel (by submitting their support form or emailing support). Web cancellations generally take effect at the end of the current billing term; orders already in production may still be shipped. For Prose terms see Prose Terms of Service.

What happens when you cancel

Cancellation typically stops future renewals but does not always stop products already in production. For website subscriptions Prose states cancellation takes effect at the end of the current term; therefore you may continue to receive a shipment that was already processed. If you cancelled through Apple or Google, the respective platform controls billing and you should see the subscription status change in your Apple ID or Google account.

Account access and order history are normally retained so you can review past orders; policies on data retention are governed by Prose’s terms and privacy policy. Keep copies of cancellation confirmations and timestamps in case you need to dispute further charges.

Will I get a refund?

For web subscriptions Prose’s published terms indicate no refunds for the current term; cancellation prevents future renewals but does not guarantee a refund for the charge you already paid. Many user reports say refund requests are often refused or require persistence, and some customers had to dispute charges with their payment provider. If you purchased through Apple or Google, refund requests must be made to Apple or Google respectively - those platforms have their own refund processes and policies.

If goods are not delivered within the timeframes required by provincial consumer protection laws, or if the business engages in unfair practices, you may have additional grounds for a refund or further action under Canadian consumer protection rules.

Prose plans and pricing

Your consumer rights in Canada

Provincial consumer protection laws apply to unfair practices, delivery failures and certain contract types. In Ontario, for example, a 15‑day cooling-off rule exists for some door-to-door or specific contract types but generally does not apply to online subscription orders. Consumers may have the right to a refund if goods are not delivered within a statutory period (for example, failure to deliver within 30 days can create cancellation/refund rights) or if the seller engages in deceptive or unfair practices. If you believe Prose has violated consumer protection rules, you can contact your provincial consumer protection office for guidance and complaint options; documentation of orders, delivery attempts and communications will be important.

Customer experiences

Reviews are mixed. Some customers praise Prose’s product formulations and say the products work well for their hair. A larger portion of reviews and online reports focus on difficulties: unwanted auto-renewals, charged shipments after attempted cancellations, slow or unresponsive customer service, and limited self-service controls for pausing or editing subscriptions. There are anecdotal reports of adverse scalp or hair reactions; such reports are individual and not a substitute for medical advice.

Documentation checklist

• Order number and invoice/receipt for the charge
• Screenshots of subscription status (App Store/Google Play or Prose account) and cancellation attempts
• Copies of emails sent to Prose and any replies (include timestamps)
• Bank or card statement showing the charge
• Registered-mail or courier proof if you send a physical letter

Common mistakes

Common errors include cancelling in the wrong place (for example, cancelling on the Prose website when the purchase was made through Apple or Google), assuming cancellation equals an immediate refund, and failing to capture evidence of cancellation attempts - screenshots and timestamps are critical. Another frequent mistake is waiting too long to act after an unexpected charge; earlier action improves the chances of resolution. Finally, contacting the wrong support channel (such as emailing a general address when the platform is responsible for billing) delays outcomes.

Comparative recap

After cancelling

Keep all documentation (screenshots, emails, receipts). If a charge remains after cancellation, first contact the channel that billed you: Apple Support for App Store purchases or Google Play Help for Play purchases; for web purchases continue to pursue Prose support and escalate with evidence if necessary. If Prose does not resolve a valid dispute for a web purchase, consider contacting your bank or card issuer to dispute the charge and, if applicable, filing a complaint with your provincial consumer protection office. Useful links: Prose Terms of Service (proseable.com/terms-of-service), community reports and reviews (Trustpilot), cancellation walkthrough (joinchargeback.com), and information on Ontario consumer protections (consolidatedcreditcanada.ca). For Apple subscription management see Apple support; for Google Play subscriptions see Google Play Help.

Address

If you choose to send written notice, send it to:

Prose
Attn: Customer Service
10 Grand Street
New York, NY 11249
United States of America

For proof of delivery, send registered or certified mail (raccomandata A/R) or use a courier with tracking and keep the delivery receipt.