Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Purity Products
200 Terminal Drive
11803 Plainview
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Purity Products service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Purity Products: Easy Method
What is Purity Products
Purity Products is a U.S.-based company that sells dietary supplements, specialty coffees and related wellness products directly to consumers through its website and via subscription "autoship" programs. The company offers one-time purchases and recurring shipments (often called "Super Saver Auto‑shipment") and maintains online account management for web orders; app-store purchases (Apple/Google) are not covered in the company's web terms.
How to cancel Purity Products
- Web order not yet shipped: Call Customer Care at 1‑888‑769‑7873 immediately to cancel - if the order is cancelled before shipment you should not be charged. Source.
- Web order already shipped: Contact Customer Care at 1‑888‑769‑7873 to obtain a return authorization (RA) and follow the Refund Policy to return the package for a refund (customer pays return shipping). Source.
- Subscription (Super Saver Auto‑shipment): Cancel or modify via your online account or by calling Customer Care; cancellations must be made at least two days before the next scheduled shipment to be effective. Source.
- App Store / Google Play purchases: Purity Products' web terms do not provide app‑store cancellation instructions - manage or request refunds through Apple or Google if the purchase came through their platforms. See Apple/Google support for steps.
What happens when you cancel
If you cancel a web order before it ships, the company states you will not be charged. If an order has already shipped, cancelling the order does not stop the shipment; you will need to return the items under the published Refund Policy and wait for the return to be processed before a refund is issued. For recurring subscriptions, cancellation stops future shipments when processed in time (the company requires at least two days' notice before next shipment). Account access and order history typically remain available in your online account; Purity Products may retain transaction records per its terms.
Will I get a refund?
Purity Products' refund policy allows returns for a refund within 60 days of receipt after you call Customer Care to obtain a return authorization and ship the product to their Plainview, NY address; return shipping is paid by the customer. For bulk returns of 12 or more bottles that are unopened and in perfect condition, a 15% processing fee applies. Because customers are responsible for return shipping and must follow the company's RA process, refunds are conditional on receiving and inspecting the return. Note that some public complaints cite delays or difficulties obtaining refunds; keep records of communications and shipping proof to support any claim.
Purity Products plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| PROTECT Whole Bean Coffee - 340 g bag | C$44.99 | One-time purchase | High Antioxidant, Organic, Whole Bean (340 g) |
| PROTECT Ground Coffee - 340 g bag | C$44.99 | One-time purchase | High Antioxidant, Organic, Ground (340 g) |
| PROTECT Single‑Serve Sachets - 5‑count | C$29.99 | One-time purchase | High Antioxidant, Organic, Single‑Serve Sachets (5 ct) |
| PROTECT Capsules - 12‑count | C$36.49 | One-time purchase | High Antioxidant, Organic, Medium Roast Capsules (12 ct) |
| PROTECT Whole Bean - 2 × 268 g bag | C$229.00 | One-time purchase | High Antioxidant, Organic, Whole Bean (2 × 268 g) |
| Purity Products Bundle - Vegan Omega 3‑6‑9 + Vegan Collagen Builder | C$136.83 | One-time purchase | Plant‑based Omega 3‑6‑9 and collagen‑building supplement bundle |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally provide a "cooling‑off" right for certain distance or door‑to‑door sales (often around 10 calendar days in many provinces) and additional protections for unfair practices. Digital purchases and in‑app subscriptions bought through Apple's App Store or Google Play are governed primarily by Apple and Google policies and their mechanisms for refunds, cancellations and subscription management. If you believe a merchant has engaged in deceptive practices or failed to honour cancellation/refund obligations, you can contact your provincial consumer protection office, and you may have recourse through your credit card issuer or bank (chargeback) if unauthorized charges continue.
Customer experiences
Public reviews present a mixed to negative picture: Canadian Trustpilot reviews (low TrustScore) and Better Business Bureau complaints cite recurring issues such as unexpected or increased charges, difficulty cancelling autoship subscriptions, and slow or conditional refunds. At the same time, the company’s published policies state clear steps to cancel and return orders; the gap appears to be between policy and some customers' experiences. Because of reported difficulties, document all communications and keep proof of cancellations and returns.
Documentation checklist
- Order number, order date and confirmation email or screenshot
- Account login name / email used for the order
- Phone call records (date, time, agent name), and any RA number provided
- Tracking numbers and postal receipts for returned packages (use registered mail / raccomandata A/R if sending internationally)
- Credit card or bank statements showing charges
- Copies/screenshots of website terms, subscription sign‑up pages, and any promotional pricing shown at purchase
Common mistakes
Customers commonly miss cancellation windows (for subscriptions, failing to cancel at least two days before next shipment), assume app-store purchases are cancellable via the merchant's web account, return products without obtaining a required RA, or ship returns without a tracked/insured method. Another frequent error is not keeping evidence (screenshots, emails, call records) when disputing charges - without records it is harder to resolve disagreements or escalate to your bank.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web order - cancel before shipment (call 1‑888‑769‑7873) | Full refund / no charge if cancelled before shipping | Low - straightforward if done in time |
| Web order - after shipment (return per Refund Policy) | Refund upon receipt and inspection; customer pays return shipping; possible fees for bulk returns | Medium - depends on following RA process and proof of return |
| Super Saver Auto‑shipment subscription | Stops future shipments if cancelled in time; refunds for already shipped items follow return policy | Medium - High - requires timely cancellation (≥2 days) and some customers report difficulty |
| App Store / Google Play purchases | Refunds and cancellations handled by Apple or Google per their policies (contact them directly) | Varies - use Apple/Google support processes |
After cancelling
After you cancel, obtain and record any confirmation (email, RA number, screenshot of cancellation). If you must return items, request an RA first, ship with a tracked, insured method and keep the receipt - the company’s Refund Policy requires returns within 60 days for refunds. If you send documents or returns internationally, consider registered mail (raccomandata A/R) to ensure delivery confirmation. Allow time for the company to process the return; if refunds are delayed or unauthorized charges continue, contact your credit card issuer to dispute the charge and your provincial consumer protection office for guidance.
Helpful pages:
Purity Products - Terms of Use
Purity Products - Refund / Return Information
Purity Products - FAQ
Trustpilot (Canada) - Reviews
BBB - Complaints
Apple - Request a refund (App Store)
Google Play - Request a refund
Address
Purity Products
200 Terminal Drive
Plainview, New York 11803
United States
For returns and any mailed correspondence, consider using registered/trackable mail (raccomandata A/R) so you have delivery confirmation.